Ratings based on 950 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Very central to the Old City which is what I wanted. I could walk everywhere, and there were excellent food and shopping possibilities nearby. My room looked out onto the street, which was lovely, but since this is bar/tourist/resto central, it was extremely noisy late into the night. If that matters to you, ask for an interior room. Also, I have stayed at several Happy Culture hotels so I am used to the tiny rooms, but this one was almost too tiny to be functional. There was not enough space for me to open up my suitcase. If there had been two of us it would have been unmanageable.
Comment from Hotel Management
29 May 2024 by Marie, Hotel Management
dear Jennifer thank you for your stay and for your review.be aware that we have different room categories with different sizes, the standard one you booked being the smallest. Make sure to ask for at least a superior one kind regards
by A verified traveler
Posted 15 May 2024
Had a disappointing stay first I would say the daytime staff is very pleasant. I arrived early and after it was a possibility for an earlier check in before 3 PM they said probably not and that You need wss ok
When I checked in and went to the room, there was loud banging coming from the floor above making it impossible to stay in the room. So I went downstairs and found out. They weren’t installing the floor upstairs and they would be done shortly. Well, not really -The banging continued tilafter 5pm.
After returning frim dinner, returned to room to turn in. A little later, around 10 pm. heard a dripping noisr.Thw a/c over the door was lesking water all overvthe floor. Callef the 24 hr desk but no one answered
So went down, rang the bell no one‘ is there
The only person that was available to talk to was the bartender who did not speak any English and relayed that no one else was there!
explain that there was water all over the floor and leaking out of the air conditioner got him to come upstairs and yes, he confirmed that and said he would tell the people the next morning shut the air-conditioning system off -No one could even provide rags of towels to dry up the floor.
the next morning was checking out, and I explained to the desk what happened and I was told I should’ve called the desk-When I told him there was no one at the desk, he told me they’re supposed to be one? Well they didnt - would not recommend this hotel -location good- try another hotel!
Comment from Hotel Management
19 May 2024 by Marie, Hotel Management
dear Elaine, thank you for your review, we are sorry for that bad experience and your remarks are very important for us to better any issue kind regards
by A verified traveler
Posted 4 Apr 2024
Very central to everything, lots of dining options. Great hotel, good breakfast. Highly recommended
Comment from Hotel Management
6 Apr 2024 by Marie, Hotel Management
Thank you for your stay, Lorileewe are all glad to have offered you a great stay Hope to see you soon again
by A verified traveler
Posted 27 Mar 2024
The location, service and cleanliness of the hotel made it a good experience.
Very friendly staff!!!
Comment from Hotel Management
27 Mar 2024 by Marie, Hotel Management
thank you for your nice review, Amara We are happy you enjoyed your stay with us and hope to see you again in a near future kind regards
by A verified traveler from Bucharest
Posted 1 Mar 2024
Comment from Hotel Management
10 Mar 2024 by Marie, Hotel Management
Vielen Dank - Ihre Meinung wissen wir zu schätzen auf sehr bald in Strasbourg
by A verified traveler
Posted 1 Mar 2024 on Hotels
Comment from Hotel Management
10 Mar 2024 by Marie, Hotel Management
Merci pour votre séjour et cette appréciation toute l'équipe en est heureuse Au plaisir d'un prochain séjour
by A verified traveler
Posted 19 Feb 2024 on Hotels
Comment from Hotel Management
23 Feb 2024 by Marie, Hotel Management
merci pour votre séjour et votre appréciation au plaisir de vous revoir parmi nous bien cordialement
by A verified traveler
Posted 19 Feb 2024
Comment from Hotel Management
29 Mar 2024 by Marie, Hotel Management
merci pour votre retour, Elisa vos avis sont importants pour nous permettre un toujours meilleur service bien cordialement
by A verified traveler
Posted 24 Dec 2023
Comment from Hotel Management
25 Dec 2023 by Marie, Hotel Management
Merci pour votre séjour et votre appréciation Joyeux Noël à vous et au plaisir de vous revoir bientôt
by A verified traveler from Carmel
Posted 22 Dec 2023
Wonderful hotel and excellent service!
Comment from Hotel Management
23 Dec 2023 by Marie, Hotel Management
Thank you for your stay and fr your review Merry Christmas to you and see you hopefully next year
