Ratings based on 988 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
I really like that the property is on the river with a nice view. I also like the pool, sauna and hot tub.
Comment from Hotel Management
29 Apr 2024 by ROHIT SINGH, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Peterborough Waterfront. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if we can be of assistance to you, please contact us.
by A verified traveler
Posted 28 Apr 2024
Staff were absolutely wonderful -very friendly
Although construction happening - it was paused for the busy weekend.
Gorgeous river view rooms with nice courtyard.
Really liked lots of plugs in room.
Very accommodating to dance competition families. Only criticism is we could not cancel 1 out of three nights.
Comment from Hotel Management
28 Apr 2024 by MR, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Peterborough Waterfront. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if we can be of assistance to you, please contact us.
by A verified traveler
Posted 21 Apr 2024
Fridge in our room wasn’t very cold the first night, second night it was too cold and froze our food. Although there is no temp adjustment on the fridge. Room was ok, slightly outdated hotel overall. Hallways had a strange smell to them. Checked the fitness area out but barely any equipment to do a workout and it smelt badly like ciggerettes. Pool was dirty in the bottom. Staff were helpful and friendly.
Comment from Hotel Management
23 Apr 2024 by ROHIT SINGH, Hotel Management
Hello there! I'm genuinely sorry to hear that you've encountered issues during your stay or experience with us. At Holiday Inn, we strive for excellence in every aspect of our service, and it's disappointing to learn that we fell short in addressing your concerns. Your feedback is invaluable to us as it helps us improve and better serve our guests in the future. Please know that we take your comments seriously, and I would appreciate the opportunity to discuss this further to ensure we make things right. Thank you for bringing this to our attention, and I hope we can regain your trust in the Holiday Inn experience.
by A verified traveler
Posted 20 Apr 2024
We booked a room with 2 Queen beds. Travelling with granddaughter and great granddaughter. The shower wouldn't work so they moved us at 11:00 pm to a room with 1 bed and a sofa bed which I slept in and gave the bed to Other 2. It was hard as a rock and very thin top cover so cold all night. The bathroom door wouldn’t close shut. Supposedly an Executive Room.Very disappointing to someone like myself who has travelled extensively. We were given 2 free breakfast tickets for our inconvenience but lousy buffet.
Comment from Hotel Management
20 Apr 2024 by MR, Hotel Management
Dear Mrs Jervis,We spoke, thank you for your time and our sincere apology to you again.
by A verified traveler
Posted 15 Apr 2024
Clean. Nice view. Location was across from amenities. I would go back.
Comment from Hotel Management
17 Apr 2024 by ROHIT SINGH, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Peterborough Waterfront. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if we can be of assistance to you, please contact us.
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
17 Apr 2024 by ROHIT SINGH, Hotel Management
Hello there! I'm genuinely sorry to hear that you've encountered issues during your stay or experience with us. At Holiday Inn, we strive for excellence in every aspect of our service, and it's disappointing to learn that we fell short in addressing your concerns. Your feedback is invaluable to us as it helps us improve and better serve our guests in the future. Please know that we take your comments seriously, and I would appreciate the opportunity to discuss this further to ensure we make things right. Thank you for bringing this to our attention, and I hope we can regain your trust in the Holiday Inn experience.
by A verified traveler
Posted 14 Apr 2024
Great place to stay Jashan was excellent and was very accommodating
Comment from Hotel Management
17 Apr 2024 by ROHIT SINGH, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Peterborough Waterfront. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if we can be of assistance to you, please contact us.
by A verified traveler
Posted 13 Apr 2024
Great stay with my family. The pool was perfect temperature and really cool to swim from inside to outside even in the middle of winter.
Comment from Hotel Management
13 Apr 2024 by MR, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Peterborough Waterfront. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if we can be of assistance to you, please contact us.
by A verified traveler
Posted 11 Apr 2024
Comment from Hotel Management
1 May 2024 by MR, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Peterborough Waterfront. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if we can be of assistance to you, please contact us directly.
by A verified traveler
Posted 8 Apr 2024
I had many issues and they did not resolve one.
Comment from Hotel Management
8 Apr 2024 by LRivero, Hotel Management
Hello there! I'm genuinely sorry to hear that you've encountered issues during your stay or experience with us. At Holiday Inn, we strive for excellence in every aspect of our service, and it's disappointing to learn that we fell short in addressing your concerns. Your feedback is invaluable to us as it helps us improve and better serve our guests in the future. Please know that we take your comments seriously, and I would appreciate the opportunity to discuss this further to ensure we make things right. Thank you for bringing this to our attention, and I hope we can regain your trust in the Holiday Inn experience.
