Ratings based on 32 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Lovely stay here, only bad thing was the rooms were very stuffy even with the air con on it was very warm in the room so that was uncomfortable. Hotel meals were expensive too.
Was clean and nice hotel though
by A verified traveler
Posted 11 Apr 2024
by A verified traveler
Posted 8 Apr 2024
Had a wonderful 2night stay, amenities where brilliant, all the staff where brilliant, nothing was to much for them, would definitely recommend them, can’t wait to go back
by A verified traveler
Disappointing
Posted 24 Feb 2024 on HotelsI am trying to locate an email address to respond to the hotel?? Cannot find one anywhere! We were awake until 4.45am due to very noisy neighbours. I called down to the reception at 2.30am, they asked for music to be turned down, this was until it started to increase. Doors were banging, manager came back up for some reason 2nd time and wished them a good evening at 3.30am as he left!!!!! A good evening? It’s the middle of the night?? We finally fell asleep once our neighbours had at 4.45am!!! Not the best stay and just an apology at the desk, terrible. Not to say we also had an 8 year old with us who did not have the best sleep and at times was a little unsettled with all the noise. The swimming pool area was so busy this time, people not adhering to rules and felt quite sorry for the paying adults who use the leisure facilities regularly as there was no respect for their use.
Breakfast used to be a buffet but this had changed and to be honest wasn’t a great deal of selection like there used to be!!
I am disappointed as we are regular guests and we have left feeling quite deflated.
I am not sure we will be back 😞
Comment from Hotel Management
26 Feb 2024 by Charlie, Hotel Management
Dear Heidi,On behalf of the entire hotel, I would like to apologise for the issues which you faced during your stay. I appreciate that your experience fell below our standards, and for this I am truly sorry. I have passed your comments directly to our management team, who will be investigating this as a matter of priority. In the meantime, we hope that you will consider staying with us again, and give us another chance to make your stay excellent.Sincerely,CharlieFront Desk
by A verified traveler
Posted 18 Feb 2024 on Hotels
Amazing experience. Treated like royalty.
Comment from Hotel Management
22 Feb 2024 by Rosie, Hotel Management
Dear Jodi, We are so glad to hear that you had an amazing experience at our hotel, its wonderful to know you felt so well taken care of during your stay. We truly appreciate your kind feedback and hope to see you soon when you are next in the area. Kind regards,The Front Desk.
by A verified traveler
Posted 16 Feb 2024 on Hotels
Comment from Hotel Management
17 Feb 2024 by Charlie, Hotel Management
Dear Luke,Thank you for taking the time to leave us a review; we are so glad you had an enjoyable stay, and will hope to see you again soon.Sincerely,CharlieFront Desk
by A verified traveler
Posted 12 Feb 2024
The restaurant is understaffed. Everything else is great!
Comment from Hotel Management
17 Feb 2024 by Charlie, Hotel Management
Dear Elizabeth,I would like to thank you for taking the time to leave your feedback for us; I shall make sure that your feedback regarding our restaurant is passed to our Food & Beverage manager. I am delighted that your stay was otherwise enjoyable, and we shall hope to see you again soon.Sincerely,CharlieFront Desk
by A verified traveler
Posted 26 Jan 2024 on Hotels
Comment from Hotel Management
6 Feb 2024 by Tegan Cuppello, Hotel Management
Thank you so much for a positive rating from your recent stay with us. We hope to welcome you back in the nearer future!
by A verified traveler
Posted 16 Jan 2024 on Hotels
Dirty mouldy kettle
Toilet flush broken
Mould on bath handle
Bed said king was just two singles pushed together uncomfortably
Comment from Hotel Management
16 Jan 2024 by Charlie, Hotel Management
Dear Matt,I would like to apologise, on behalf of the entire hotel team, for the issues which you faced during your stay. I have passed your comments to our maintenance and management team, who will be investigating, to ensure that everything is resolved swiftly. I do hope that you will consider staying with us again, to give us another chance to make your stay as flawless and enjoyable as possible.Sincerely,CharlieFront Desk
by A verified traveler
Posted 7 Jan 2024 on Hotels
Comment from Hotel Management
8 Jan 2024 by Charlie, Hotel Management
Dear Yik,Thank you so much for taking the time to leave your thoughts for us. We hope that your stay was enjoyable, but recognise that your score means we have room for improvement, which we will be looking into. I hope that we will be able to welcome you again soon.Sincerely,CharlieFront Desk
