Ratings based on 272 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Portland
Posted 4 May 2024
The hotel and staff were lovely! The rooftop bar and pool are fabulous, with great views.
It is right next to a main freeway, which is convenient for transportation but not so great for air quality.
Comment from Hotel Management
16 May 2024 by Sheraton Petaling Jaya Hotel, Hotel Management
Dear Thomas,Warmest greetings and thank you for taking the time to provide us your feedback. We are pleased to hear that you enjoyed your stay and dining experience at Sala Bar, and overall you enjoyed the interactions with our associates. Looking forward to welcoming you back soon.
by A verified traveler
Posted 21 Apr 2024
Sheraton PJ was excellent - as always. Spacious, spotless and comfortable rooms. Quality amenities were provided. Parking the rental car was a breeze. Check-in staff were professional and efficient. Gym facilities were great and were accompanied by a lovely view. Breakfast staff were friendly and attentive - thanks especially to Jo for making us feel so welcome! The hotel is in a good location if you're travelling by car around PJ and KL - really easy access to the Federal Highway. Thanks Sheraton for another enjoyable stay!
Comment from Hotel Management
16 May 2024 by Sheraton Petaling Jaya Hotel, Hotel Management
Dear Kimberley,Warmest greetings and thank you for taking the time to share your candid feedback. We are thrilled that you had a pleasant and enjoyable stay experience with us. We look forward to welcoming you back when your travels bring you back to the area.
by A verified traveler
Posted 14 Mar 2024
Ok
Comment from Hotel Management
1 Apr 2024 by Sheraton Petaling Jaya Hotel, Hotel Management
Dear Aiga,Warmest greetings! Thank you for taking the time to share your feedback with us. We look forward to welcoming you back at Sheraton Petaling Jaya Hotel soon.
by A verified traveler
Posted 23 Feb 2024
Easily some of the best service at this hotel. A little inconvenient to other locations in KL until you realise the MRT is a short walk across the street from the garage.
Comment from Hotel Management
1 Apr 2024 by Sheraton Petaling Jaya Hotel, Hotel Management
Warmest greetings! Thank you for taking the time to share your valuable feedback, we are glad to learn that you enjoyed your stay with us. Look forward to welcoming you back soon.
by A verified traveler
Posted 20 Feb 2024
Great room n bed. Xining options very good
Comment from Hotel Management
1 Apr 2024 by Sheraton Petaling Jaya Hotel, Hotel Management
Dear Sekhon Rajbans, Warmest greetings! Thank you for taking the time to share your feedback. We are glad that you enjoyed your stay with us. Look forward to welcoming you back soon.
by A verified traveler from Singapore
Posted 26 Dec 2023
by A verified traveler
Posted 24 Dec 2023 on Hotels
by A verified traveler
Posted 10 Dec 2023 on Hotels
by A verified traveler
Amazing hotel
Posted 7 Dec 2023 on HotelsThis hotel has excellent room conditions – very clean with comfortable bedding, a clean bathroom, and convenient sofas. The water pressure is good, and the hairdryer is powerful. The breakfast offers a variety of options, and it's pleasant to eat with fewer people around. The Teh Tarik at the entrance is genuinely delicious; among many I've tried, it's rich and tasty.
Two downsides: Even when completely closing the windows, some wind-like noise is audible. I'm not sensitive to it, so I slept well. Also, when ordering Nasi Lemak and Fish & Chips through room service, the food took quite a long time to arrive, and the taste was disappointing. A colleague who ordered a sandwich also found it unappealing. It's puzzling why room service doesn't match the quality of the breakfast buffet.
If you don't use room service, there's nothing to be disappointed about – it's a very good hotel.
by A verified traveler
Posted 28 Nov 2023
I was disappointed with the standards at this Sheraton. A 5* hotel but there seems to be a lack of good management and thus a staff that lacked confidence and excellence. On a physical note, the use of sateen mix duvet covers instead of the usual 5* crisp cotton is a terrible idea! Sateen holds smells and is too warm for comfort, it also looks shabby quickly with nicks and snags. Several things in the room (club lounge access) didn't work ....TV channels, telephone, USB charge port etc. This is just simple maintenance and that is why I conclude it must be a management problem trickling down through to all staff. I tried to extend my 5night stay and was met with hostility and so I checked out. Very weird and unusual for a Sheraton!
