Ratings based on 553 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
Nice boutique hotel, the staff are very friendly, room we had was spaceous, nice restaurants and cafe downstairs, lobby is modern and stylish. The area is great being close to RAC arena and hay and murray street shopping disctrict.
A couple of small down sides:
1. Aircon kept defaulting back to 20 degrees so the room was too hot for us to sleep comfortably so sleep was bad. But we are used to very cold room. You can open a window but outside is VERY noisy.
2. Shower design isn't great. Water comes right out
3. Was only 1 caffeinated coffee the rest were decaf.
4. Some dust and hair in the corner of bathroom
Those are all fairly small things. Aircon was the worst part for us but overall its a great hotel in great location.
Comment from Hotel Management
11 Jun 2024 by The Melbourne Hotel Team, Hotel Management
Hi Anna,Thank you for your thorough review. We're pleased you appreciated our location, style, and friendly team. We apologise for the inconveniences with the air conditioning, shower, and room cleanliness. Your feedback is invaluable for our improvements. We hope to have the pleasure of welcoming you back for a more comfortable stay.Best regards,The Melbourne Hotel Team
by A verified traveler
Posted 2 Jun 2024
Helpful, convenient and friebdly
Comment from Hotel Management
5 Jun 2024 by The Melbourne Hotel Team, Hotel Management
Hi Adriano,Thank you for your lovely review. We’re pleased to hear that you found our staff friendly and helpful, and our location convenient. Your feedback is much appreciated, and we look forward to welcoming you back for another pleasant stay.Best regards,The Melbourne Hotel Team
by A verified traveler
Posted 13 May 2024
Rooms were nice but you could hear the traffic outside.
Comment from Hotel Management
14 May 2024 by The Melbourne Hotel Team, Hotel Management
Hi Leeanne,Thank you for your feedback and positive rating. We're pleased you liked our rooms. We apologise for any inconvenience caused by traffic noise. Please let us know your preferences on your next visit, and we'll do our best to allocate a quieter room for you. We hope to welcome you back for an even more enjoyable stay.Kind regards,The Melbourne Hotel Team
by A verified traveler
Posted 27 Mar 2024
Great location and beautifully appointed hotel with various dining options.
Comment from Hotel Management
3 Apr 2024 by The Melbourne Hotel Team, Hotel Management
Hi Emma,Thank you for your review! We're thrilled to hear that you enjoyed our hotel's great location and the beautiful appointments throughout. Offering various dining options is something we take pride in, and we're delighted that you found them to your satisfaction. Your feedback is invaluable, and we look forward to hosting you again for another wonderful experience.Warm regards,The Melbourne Hotel Team
by A verified traveler
Posted 25 Mar 2024
Unfortunately this was a disappointment from beginning to end. On check in I was told the main restaurant had closed (at 8pm?) but the rooftop bar was open until 10pm. So I was disappointed to go to the rooftop at 9:05pm to be told they are closed!
Next day on my return from some site seeing I'm told that the rooftop bar (which was one of the main reasons I had booked the hotel) was closed again this time for a private party. This could have been relayed on their website to help ease disappointment. So I go up to my room just after 4pm to find it the same as I left it. Reception told me that the room wasn't cleaned because of the do not disturb sign but that was only on there whilst I was asleep (4am - 10am). And it got no better....to find out that the front desk receptionist was actually the manager and all he did was offer me a free shower gel for my inconvenience was disappointing. I asked for a late check out (bearing in mind for most European's 10am is early and 12 is normal). I was offered a 1 hour extension to 11am but they did cut off my internet access for the last hour...wrong instructions to a local restaurant which was just around the corner and the little things just went on and on. Overall just not a pleasant stay
Comment from Hotel Management
31 Mar 2024 by Bharti Chhillar , Hotel Management
Good morning Mr Blaize, Please accept our sincerest apologies for the disappointment and inconvenience you experienced during your time with us. We deeply regret any miscommunication regarding the operating hours of our facilities, particularly the rooftop bar. Please note that the operating hours of our rooftop bar are clearly listed on our website. We apologies for any confusion or inconvenience you experience. Regarding the cleanliness of your room and the handling of your requests, we understand how essential these aspects are to your overall experience. We have shared your feedback with our housekeeping and front desk teams to reinforce the importance of thorough and timely service delivery. Additionally, we apologies for the inconvenience caused by the limited late check-out offer and the interruption to your internet access. Your feedback highlights areas where we can improve our policies and procedures to better accommodate the needs of our guests.We genuinely appreciate your feedback as it helps us to identify areas for improvement and to strive for excellence in our service delivery. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you rightfully deserve.
by A verified traveler
Posted 24 Mar 2024
Very well appointed, clean and comfortable hotel with lovely dining areas. Very well located. Would definitely stay here again.
Comment from Hotel Management
26 Mar 2024 by The Melbourne Hotel Team, Hotel Management
Hi Emma,Thank you so much for taking the time to leave us such a fantastic rating! We are thrilled to hear that you thoroughly enjoyed your stay with us. Your feedback means a great deal to us and serves as encouragement for our team to continue delivering exceptional service. If your travels bring you back to Perth, we would be honored to welcome you again for another wonderful experience. Please don't hesitate to reach out if there is anything we can assist you with in the future.Warm regards,Front Desk Team
by A verified traveler
Posted 4 Mar 2024
Comment from Hotel Management
26 Mar 2024 by The Melbourne Hotel Team, Hotel Management
Hi Kay,Thank you for choosing to stay with us and for taking the time to share your feedback. We are thrilled to hear that you had a wonderful experience and that you were satisfied with your stay. Your perfect rating means a lot to us and serves as a great motivation for our team to maintain our high standards of service. If there is anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,Front Desk Team
by A verified traveler
1 night stay
Posted 3 Mar 2024 on HotelsVery nice located hotel, unfortuantelly TV does not work properly, shower head was leaking all around, there was a holes in ceiling due to leak there as well and mold was build up. Staff and customer service was very good, was very clean, bed was very comfortable, coffee was very delicious. On Saturday everything there is closing early so look outside for some food/drinks
Comment from Hotel Management
6 Mar 2024 by The Melbourne Hotel Team, Hotel Management
Hi Binkowski,Thank you for your feedback! We're glad you appreciated our location and the quality of our staff, cleanliness, comfortable beds, and delicious coffee. We apologize for the inconvenience with the TV, shower, and ceiling, and we'll address these issues promptly. We appreciate your understanding and hope to welcome you back soon.Warm regards,The Melbourne Hotel Team
by A verified traveler
Posted 27 Feb 2024 on Hotels
Comment from Hotel Management
3 Apr 2024 by The Melbourne Hotel Team, Hotel Management
Hi Craig,We appreciate your feedback. We apologize for your experience. Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to exceed your expectations in the future.Warm regards,The Melbourne Hotel Team
by A verified traveler
Posted 18 Feb 2024 on Wotif
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Comment from Hotel Management
22 Feb 2024 by The Melbourne Hotel Team, Hotel Management
Hi Derek,Thank you so much for taking the time to share your experience and for giving us a perfect rating! We are delighted to hear that you enjoyed your stay with us.We look forward to welcoming you back in the future!Best Regards,The Melbourne Hotel Team
