Ratings based on 964 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.3 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Apr 2024
Close to where I needed to be
Comment from Hotel Management
21 Apr 2024 by Front Office Receptionist, Hotel Management
Hello Michael,Thank you for taking the time to write a review about your recent stay.It is great to hear that overall you enjoyed your stay with us.We hope to have the pleasure of welcoming you back very soon.Best Regards,Front Office Receptionist
by A verified traveler
Posted 14 Apr 2024
Excellent staff service and lovely location
Comment from Hotel Management
20 Apr 2024 by Duty Manager, Hotel Management
Dear Kimberley, Thank you for your excellent review following your recent stay at Rendezvous Scarborough. We are pleased to read you enjoyed your stay and that our team took great care of you. Our team takes great pride in looking after the needs of our guests and we are pleased that their level of service met your expectations.We hope to have the pleasure of welcoming you back very soon.Warm Regards,EmmaDuty Manager
by A verified traveler
Posted 14 Apr 2024
Beautiful views
Comment from Hotel Management
21 Apr 2024 by Duty Manager, Hotel Management
Dear Kimberley, Thank you for taking the time to share your exellent experience with us and the Expedia community. We are pleased to read that you enjoyed your overall stay at our hotel and we look forward to an opportunity to welcome you back to the hotel.Warm Regards,EmmaDuty Manager
by A verified traveler
Posted 14 Apr 2024
Such a convenient location and staff were extremely helpful. We would definitely stay here again.
Comment from Hotel Management
20 Apr 2024 by Duty Manager, Hotel Management
Dear Kimberley,Thank you for your 5/5 review following your recent stay at our hotel. Our team pride itself in offering the best customer experience, catering to the individual needs of our guests and it is delightful to read that they were able to make your stay memorable, and overall experience, wonderful, through their interactions.Thank you for taking the time to review us and for choosing to stay with us; we look forward to your return. Warm Regards,EmmaDuty Manager
by A verified traveler
Posted 10 Apr 2024
Friendly staff, beautiful view from the room, easy check in and out process.
Comment from Hotel Management
13 Apr 2024 by Front Office Receptionist, Hotel Management
Hello Argia,What an absolutely wonderful review to read. Our team have a genuine passion for what they do and it is so motivational to receive such recognition. It is always a pleasure to welcome back familiar faces and I hope we don’t have to wait too long before we see you againBest Regards,Front Office Receptionist
by A verified traveler
Posted 10 Apr 2024
Comment from Hotel Management
2 May 2024 by Duty Manager, Hotel Management
Dear Chia Ling,Thank you for your review following your stay at our hotel! We are pleased to read that you enjoyed your stay and we hope to have the pleasure of welcoming you back very soon.Warm Regards,EmmaDuty Manager
by A verified traveler
Posted 8 Apr 2024
Decent
Comment from Hotel Management
13 Apr 2024 by Front Office Receptionist, Hotel Management
Hello Craig, Thank you for taking the time to write a review about your recent stay.We hope to have the pleasure of welcoming you back very soon.Best Regrds,Front Office Receptionist
by A verified traveler
Posted 7 Apr 2024
The property is very well situated and the room was large but very run down. I would have enjoyed the balcony although there was no patio furniture.
The bed was comfortable but the bathroom had black and red mould, the shower curtain had mould and was only supported by a few curtain rings.
There was also only one towel each supplied.
All in all very disappointing for an iconic hotel chain.
Comment from Hotel Management
21 Apr 2024 by Duty Manager , Hotel Management
Dear Julie, Thank you for your post. Your experience does not reflect the high standards we hold ourselves here at Rendezvous Scarborough and on behalf of our team, I sincerely apologise for the inconvenience caused during your stay. Rest assured I am addressing your comments with Housekeeping, Maintenance, and Hotel management. We look forward to an opportunity to welcome you back for a more enjoyable stay in the future. Kind Regards, Emma Duty Manager
by A verified traveler
Posted 2 Apr 2024
Fantastic place and situated at a great location.
Comment from Hotel Management
14 Apr 2024 by Duty Manager, Hotel Management
Dear Satya,Thank you for choosing to stay at Rendezvous Scarborough and for your excellent review! We look forward to welcoming you back to the hotel again soon.Warm Regards,EmmaDuty Manager
by A verified traveler
Posted 1 Apr 2024
Excellent
Comment from Hotel Management
14 Apr 2024 by Duty Manager, Hotel Management
Dear Jonathan,Thank you for choosing to stay at Rendezvous Scarborough and for your excellent review! We are so pleased to read that you enjoyed your stay. We hope to have the pleasure of welcoming you back to the hotel again soon.Warm Regards,EmmaDuty Manager
