Ratings based on 786 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
The check in process was poor due to the total lack of interest from the reception staff. Little engagement, was not forward with information. The following morning there was no hot water at all and no one was answering maintenance calls. Check out process was not clear.
Comment from Hotel Management
12 Jun 2024 by All the team at the Quest Fremantle , Hotel Management
Hi Jessica,Thank you for your valuable feedback. It helps us improve our service to our guests. I am sorry to hear that you didn't receive clear information in regards to check out process. i will look into this and communicate with the team on not responding the maintenance call.
by A verified traveler
Posted 30 May 2024
Staff communication really lets this property down, as does the shower running out of hot water each morning after roughly 5mins using it. Proximity to Rottnest ferry was brilliant though. I would choose a different property if visiting Fremantle again.
Comment from Hotel Management
3 Jun 2024 by All the team at the Quest Fremantle , Hotel Management
Hi Renee,Thank you for sharing your wonderful feedback with us. I am truly sorry to hear that you experienced this with our staff. I will definitely look into this matter. Wishing you safe travel.Warm regards,
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
12 Jun 2024 by All the team at the Quest Fremantle , Hotel Management
Hi Scott,Thank you for sharing your feedback with us. We are delighted you enjoyed your stay.Wishing you safe travel and we look forward to welcoming you back to Quest again soon!Warm regards,
by A verified traveler
Posted 27 May 2024
The 1st room they put us in had a broken aircon, they then told us they were fully booked so couldn’t change our room, then they told us there was another room available but it was more expensive. I said I refuse to pay more as the broken aircon is not my fault. So they allowed us the room at the original rooms price. Over all it put a dampener on the 1 night stay that was for my 50th birthday celebration. I will never stay with Mecure again
Comment from Hotel Management
29 May 2024 by All the team at the Quest Fremantle , Hotel Management
Hi Dawn,Is this for Quest Fremantle apartment or Mecure?Wishing you a safe travel.
by A verified traveler
Posted 25 May 2024
Stayed 3 nights. Went to Rottnest island and maritime museum. Place was modern and comfortable, close to lots of reataurants.
Comment from Hotel Management
29 May 2024 by All the team at the Quest Fremantle , Hotel Management
Hi Ian,Thank you for sharing your wonderful feedback with us. We are delighted you enjoyed your stay. Wishing you safe travel and we look forward to welcoming you back to Quest again soon,Warm regards, All the team at the Quest Fremantle
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
29 May 2024 by All the team at the Quest Fremantle , Hotel Management
Hi Felicity,Thank you for sharing your wonderful feedback with us.Wishing you safe travel and we look forward to welcoming you back to Quest again soon,Warm regards,
by A verified traveler
Posted 15 May 2024
Ordinary hotel. very poor lighting in the room. Nothing much to shout about. nice sparkling white wine which was complimentary.
Comment from Hotel Management
20 May 2024 by All the team at the Quest Fremantle , Hotel Management
Thank you for sharing your valuable feedback,We are delighted you enjoyed your stay. Wishing you safe travel and we look forward to welcoming you back to Quest again soon,Warm regards,
by A verified traveler
Posted 8 May 2024
Handy to Maritime Museum, shipwreck museum and High St.
Comment from Hotel Management
9 May 2024 by Dhea Yunita , Hotel Management
Hi John,Thank you for sharing your wonderful feedback,We are delighted you enjoyed your stay. Wishing you safe travel and we look forward to welcoming you back to Quest again soon,Warm regards, All the team at the Quest Fremantle
by A verified traveler
Posted 26 Apr 2024
Good location close to ferry and train station
Would have liked a balcony or windows that opened more
Property is a little tired
Staff are very friendly and helpful
Comment from Hotel Management
29 Apr 2024 by Dhea Yunita , Hotel Management
Dear Barbara, Thank you for sharing your wonderful feedback,We are delighted you enjoyed your stay. Wishing you safe travel and we look forward to welcoming you back to Quest again soon,Warm regards, All the team at the Quest Fremantle
by A verified traveler
Posted 9 Apr 2024
Very convenient location, was exactly as advertised and staff were very friendly and efficient
Comment from Hotel Management
14 Apr 2024 by Lynn Stollery - Hotel General Manager, Hotel Management
Dear Hilary,Thank you for sharing your great feedback,We are delighted you had a wonderful stay,Safe travels and see you again soonWarm regardsAll the team at Quest Fremantle
