Ratings based on 305 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Great location for sightseeing and transport links important to us for this stay in particular
Comment from Hotel Management
6 Jun 2024 by Marina - Duty Manager , Hotel Management
Good afternoon Wendy, Thank you for taking the time to provide your feedback. I am delighted to see that you enjoyed your stay with us and that the location of our hotel was perfect for all your needs and plans.We hope to welcome you back for one more great stay!Warn Regards,
by A verified traveler
Posted 3 Jun 2024
Staff were great and the cafe/restaurant was great for breakfast. Initially we were put on the 1st floor but the view made you feel like you were still on the street. Thankfully, we were able to change to a room on the 4th floor when we asked. Very nice.
Comment from Hotel Management
6 Jun 2024 by Marina - Duty Manager , Hotel Management
Good afternoon Bruce, Thank you for taking the time to provide your feedback and giving us such a high score! I am pleased to hear that you had a great stay with us and enjoyed the breakfast at our Community Café as well as your room. It is nice to see that our staff was able to assist moving you to a higher floor, so you could enjoy the view.We hope to welcome you back any time you are in Perth!Warm Regards,
by A verified traveler
Posted 24 May 2024
I stayed in this facility for a day. It was really nice. Staff were really nice and helpful. Room was compact and there were no chairs in the room though. I had to eat my dinner on my bed. Ordered the room service it took more than a hour to arrive. Manager on duty called me and apologised for it. Which was nice. Overall great facility.
Comment from Hotel Management
27 May 2024 by Marina - Duty Manager , Hotel Management
Good afternoon Chathuni, Thank you for taking the time to provide your feedback and rating us 5 out of 5. I am delighted to see that you had a great stay and enjoyed mostly everything we have to offer. Please accept my apologies once again regarding the delay of the room service order and I highly appreciate your understanding! It was lovely accommodating you with us and we hope that you will choose us again for your next trip to Perth! Warm Regards,
by A verified traveler
Posted 8 May 2024
The only items that may have improved our stay would be perhaps luggage racks at the room entry to allow easy access to suitcases and a rethink about the beautifully aesthetic black rack that provided little usable space for clothing and the fridge at such a low level that it is difficult to access….
I am extremely grateful to housekeeping staff who located a ring I left behind and to the front office staff who have arranged for this to be returned to me.
The hotels location is perfect for visitors and the restaurant and bar were great…wonderful views and great food and service.
Comment from Hotel Management
10 May 2024 by Marina - Duty Manager, Hotel Management
Good afternoon Daryl, Thank you for taking the time to provide your lovely 5 star ranking feedback. I am delighted to see that you have enjoyed your stay to the full and were satisfied with both service and facilities. We hope that your ring will be returned to you soon!We would love to welcome you back in our hotel very soon!Warmest Regards,
by A verified traveler
Posted 24 Apr 2024
Double bed room too cramped for two people, no seating to enjoy a meal. Great position to see the sights of pearth
Comment from Hotel Management
26 Apr 2024 by Marina - Duty Manager , Hotel Management
Good afternoon Stephan, Thank for taking the time to provide your feedback. I am delighted to see that you had a lovely stay with us and enjoyed our location. Please be advised that our Perth Essential room type is at 17 square metres and although it’s an excellent choice for many, it is compact in size. We do suggest our guests to book Esplanade Studio room type or above for extra space. Should you decide to stay with us again, do not hesitate to contact us to find the best suitable room for you.We hope to welcome you back any time soon!Warm Regards,
by A verified traveler
Posted 4 Apr 2024
Clean
Comment from Hotel Management
5 Apr 2024 by Marina - Duty Manager , Hotel Management
Good afternoon Felicity, Thank you for taking the time to provide your feedback and rating us 5 out of5. I am delighted to see that you had enjoyed your stay and highlighted the cleanliness of our facilities - I will pass on your lovely review to our housekeeping team. We hope to welcome you back any time soon!Warm Regards,
by A verified traveler
Posted 26 Mar 2024
the bathroom floor slopes toward the main passage from room door , meaning water runs in to this area creating a slip hazard
Comment from Hotel Management
28 Mar 2024 by Marina - Duty Manager , Hotel Management
Good afternoon Christopher, Thank you for taking the time to provide your feedback. I am so sorry to hear that you have experienced an issue with the bathroom. I will definitely inform our maintenance team regarding the slippery hazard as it is not usually the case with our bathrooms. Please do not hesitate to reach out to the hotel if there is anything you would like to discuss. Warmest Regards,
by A verified traveler
Posted 22 Mar 2024
We stayed in an accessible room, however the lifts are not big enough to easily accommodate a wheelchair, causing us to have to squeeze in sideways, uncomfortable for wheelchair user and person pushing. The room was aesthetically pleasing but functionally pleasing, only an open plan wardrobe with very limited hanging space was provided, nowhere to store suitcases, impossible to unpack- so very quickly our beautiful room just became a mess- a missed opportunity as there was room for storage! Same in the bathroom, it was large and fully accessible which was great but instead of providing just a sink with no bench space or cupboards they could have easily put in a vanity unit!! A larger fridge would be useful and also supplying wine glasses would be a great addition, as would a full length mirror. The pillows were terrible! However the staff were lovely and incredibly helpful, location was great. It was clean and the bed was comfortable!! PLEASE add more storage for people staying more than one night!!!!
Comment from Hotel Management
24 Mar 2024 by Marina - Duty Manager , Hotel Management
Good afternoon Narelle, Thank you for taking the time to provide your feedback. I am happy to see that some of the aspects of your stay were great. I will pass your kind words to our team!Please be advised that your comments regarding the storage space and functionality have been taken into consideration and will be discussed internally for any future improvement plans. We hope to welcome you back any time soon!Warm Regards,
by A verified traveler
Posted 21 Mar 2024
Nice clean rooms, great location
Comment from Hotel Management
24 Mar 2024 by Marina - Duty Manager , Hotel Management
Good afternoon David,Thank you for taking the time to provide your feedback. I am happy to see that your stay with us was great and you loved the location of our hotel. I will pass your comment to our housekeeping team who is always making sure that the rooms are spotlessly clean!We hope to welcome you back in the nearest future!Warm Regards,
by A verified traveler
Posted 18 Mar 2024
convenient place at CBD for few days stay
Comment from Hotel Management
21 Mar 2024 by Marina - Duty Manager , Hotel Management
Good afternoon Lok Yu, Thank you for taking the time to provide your feedback. I am happy to hear that you had a nice stay and found our location to be convenient for the purpose of your trip. We hope to welcome you back on your next visit to Perth!Warm Regards,
