Ratings based on 319 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Mar 2024
I was disappointed that the restaurant and bar were closed. The walls are not well insulated so I could hear the man in the next room talking. There was no mattress protector and only a well worn polar fleece throw to use for a blanket. Cheap IKEA fake plants and pictures should have given me a clue. Won't stay there again. I have stayed in rooms costing less with better quality.
Comment from Hotel Management
15 Apr 2024 by JCH Management, Hotel Management
Thank you for sharing your experience with us. We apologize for the disappointment you encountered during your stay. It's regrettable that our restaurant and bar closure, as well as the lack of sound insulation and amenities, did not meet your expectations. We take your feedback seriously and will address these concerns promptly to ensure improvements are made. Your comfort and satisfaction are important to us, and we apologize for falling short on this occasion. If you reconsider staying with us in the future, we would appreciate the opportunity to regain your trust and provide you with a more enjoyable experience. Please feel free to reach out to us directly if you have any further concerns or if there's anything else we can assist you with.
by A verified traveler
Posted 16 Mar 2024 on Wotif
Room was nice and had everything we needed (looked newly renovated), expensive compared to the hotels in Perth CBD but so is everything around Joondalup, no parking at front of hotel so have to go in/out the back way, shame the restaurant not open but all in all would recommend.
Comment from Hotel Management
17 Mar 2024 by JCH Management, Hotel Management
Thank you for your positive review and recommendation. We're glad to hear that you found the room comfortable and well-equipped, especially with the recent renovations. Your feedback is valuable to us as we continuously strive to improve our services. We hope to welcome you back in the future for another pleasant stay.
by A verified traveler
Posted 14 Mar 2024 on Wotif
safe and quiet and friendly and helpful
Comment from Hotel Management
17 Mar 2024 by JCH Management, Hotel Management
Thank you for your wonderful feedback! We're thrilled to hear that you found our hotel to be safe, quiet and that our staff were friendly and helpful during your stay. Providing a welcoming and supportive environment for our guests is our top priority, and we're glad to know we've succeeded in doing so for you. We look forward to welcoming you back soon!
by A verified traveler
Posted 15 Feb 2024
Comment from Hotel Management
17 Feb 2024 by Reception, Hotel Management
Thank you for your review Larisa. We are glad to see you enjoyed your stay here with us and will strive to improve our accommodation.
by A verified traveler
Posted 12 Feb 2024 on Wotif
Dirty amenities cups, utensils etc hadn’t been washed from last person. Aircon also broken and barely working, not maintained. Room itself was good.
Comment from Hotel Management
17 Feb 2024 by Reception, Hotel Management
We apologize for the cleanliness oversights with the amenities and the malfunctioning air conditioning unit. Maintaining high standards of cleanliness and ensuring all facilities are in proper working condition are paramount. We have promptly addressed these concerns with our housekeeping and maintenance teams to prevent recurrence. Your feedback is invaluable, and we appreciate you bringing these issues to our attention.
by A verified traveler
Posted 8 Feb 2024 on Wotif
Smelt like smoke in the room dirty and almost made me sick
Comment from Hotel Management
9 Feb 2024 by Reception, Hotel Management
Hi Russell, We apologize for the unpleasant smell in the room. Please feel free to let us know in the future and we can allocate you to another room. We value your feedback and will strive to improve.
by A verified traveler
Posted 8 Feb 2024
Ample parking, good prices, nice and quiet and clean.
Comment from Hotel Management
9 Feb 2024 by Reception, Hotel Management
Hi Dustin, Thank you so much for your feedback. We are thrilled to see you enjoyed your stay with us. We hope to accommodate you soon.
by A verified traveler
Posted 21 Jan 2024 on Wotif
Comment from Hotel Management
17 Feb 2024 by Reception, Hotel Management
Thank you for your review Ermelinda. We are glad to see you enjoyed your stay here with us and will strive to improve our accommodation.
by A verified traveler
Posted 12 Jan 2024
Comment from Hotel Management
12 Jan 2024 by Reception, Hotel Management
Thank you for your review Lee-Anne. We are thrilled to see that you enjoyed your stay with us. We hope to see you soon.
by A verified traveler
Posted 25 Dec 2023 on Wotif
average room. Did not have a working aircon on a 30 day
Comment from Hotel Management
25 Dec 2023 by Reception, Hotel Management
Dear Guest,We apologize for the inconvenience with the air conditioning during your stay. This is not reflective of our usual standards. Our maintenance team is addressing the issue promptly. We appreciate your feedback and hope you give us another chance to provide a better experience.
