Ratings based on 996 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Poor location
Posted 11 Feb 2024 on HotelsGreat hotel, very clean spacious comfortable room. Location not great as not much within walking distance and hotel has no car park. Restaurant operated by a franchise, breakfast not great. Limited continental breakfast, 2 cereal options, mango, greek yoghurt and a few pastries. That was it. I feel this let down the hotel.
Comment from Hotel Management
12 Feb 2024 by Holiday Inn West Perth Team, Hotel Management
Thank you for your feedback and we apologise that our services didn't meet with your expectation.Your feedback is invaluable to us, We'll take your comments on board to improve our services.
by A verified traveler
Posted 11 Feb 2024 on Wotif
Great location.
Comment from Hotel Management
11 Feb 2024 by Yatharth, Hotel Management
Thank you for sharing your feedback! We're delighted to hear that you found our location to your liking. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We look forward to welcoming you back on your next visit!Kind Regards,Holiday Inn West Perth Team
by A verified traveler
Posted 10 Feb 2024 on Hotels
Comment from Hotel Management
11 Feb 2024 by Yatharth, Hotel Management
Thank you for taking the time to leave us a review, although we're disappointed to see that your experience fell short of your expectations. We strive to provide excellent service to all our guests, and we're sorry to hear that we missed the mark during your stay.Your feedback is valuable to us, and we would appreciate any additional information you could provide to help us understand how we can improve. We want to ensure that all our guests have a positive experience, and we're committed to addressing any concerns you may have had.Please feel free to reach out to us directly with any further feedback or to discuss your stay in more detail. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Kind Regards,Holiday Inn West Perth Team
by A verified traveler
Posted 8 Feb 2024
Nothing
Comment from Hotel Management
15 Feb 2024 by Chiquita, Hotel Management
Thank you for your feedback and we apologies that our services didn't meet with your expectation.Your feedback is invaluable to us, We'll take your review on board to improve our services.Kind regards,Holiday Inn West Perth Team
by A verified traveler
Posted 29 Jan 2024
Comment from Hotel Management
13 Apr 2024 by Yatharth, Hotel Management
Thank you for awarding us with a 5-star rating! We're delighted to know that you had an excellent experience during your stay with us. If there's anything specific that made your stay memorable, or if there's anything we can do to make your next visit even better, please feel free to let us know. We look forward to welcoming you back for another wonderful stay!
by A verified traveler
Posted 27 Jan 2024 on Wotif
Staff and restaurants
Comment from Hotel Management
11 Feb 2024 by Yatharth, Hotel Management
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our staff and enjoyed our restaurant. Providing excellent service and delicious dining options are top priorities for us, and we're glad we could meet your expectations. We look forward to welcoming you back again soon!Kind Regards,Holiday Inn West Perth Team
by A verified traveler
Posted 26 Jan 2024 on Wotif
Modern facilities, great service, regular cleaning. No faults to mention!
Comment from Hotel Management
11 Feb 2024 by Yatharth, Hotel Management
Thank you so much for your kind words! We're thrilled to hear that you enjoyed our modern facilities, great service, and regular cleaning. Your positive feedback means a lot to us. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!Kind Regards,Holiday Inn West Perth Team
by A verified traveler
Posted 26 Jan 2024 on Hotels
Comment from Hotel Management
15 Feb 2024 by Chiquita, Hotel Management
Thank you for your wonderful feedback! We're glad we could meet your expectations. We look forward to welcoming you back again soon!Kind Regards,Holiday Inn West Perth Team
by A verified traveler
Nice hotel in West Perth
Posted 23 Jan 2024 on HotelsWe stayed one night at the West Holiday Inn. It was clean and comfortable. Bed was very comfortable. We used on-street parking which was available when we drove up. It is a paid area after 8:00am so we were up and gone by that time. We ate dinner in the restaurant which was very delicious. The staff there were very attentive and accommodating to my daughter's gluten free needs.
Comment from Hotel Management
11 Feb 2024 by Yatharth, Hotel Management
Thank you for choosing to stay with us at Holiday Inn West Perth! We're delighted to hear that you found your room clean and comfortable, and that you enjoyed a restful night's sleep on our comfortable bed. It's great to know that you found convenient parking and that our restaurant provided a delicious dinner experience.We're especially pleased to hear that our staff were attentive and accommodating to your daughter's gluten-free needs. Ensuring that all our guests have a satisfying dining experience is important to us, and we're glad we could meet your expectations.If you're ever in the area again, we'd love to welcome you back for another enjoyable stay!Kind Regards,Holiday Inn West Perth Team
by A verified traveler
Posted 20 Jan 2024
Comment from Hotel Management
15 Feb 2024 by Chiquita, Hotel Management
Thank you for your wonderful feedback! We're glad we could meet your expectations. We look forward to welcoming you back again soon!Kind Regards,Holiday Inn West Perth Team
