Acclaim Kingsway Tourist Park Reviews

Good afternoon John,Thank you for taking the time to leave a review. We are glad you enjoyed your stay and had a great time. We look forward to seeing you again.Kind regards,Kingsway Tourist Park

Good morning Angela,Thank you for taking the time to leave a review. I'm sorry you didn't enjoy your stay. We would love to know what went wrong so that we can fix the issues. If you would like to call the park I would love to find out where we went wrong.Kind regards,Kingsway Tourist Park.

Good afternoon Erica, Thank you for taking the time to leave a review. We are currently renovating the caravan park.

Good afternoon Natalie,Thank you for taking the time to leave a review, it would be helpful to know what made your stay so unpleasant.

Good afternoon Clarissa,Thank you for taking the time to leave a review. I'm glad you had a relaxing time. It would be helpful to know what made you uncomfortable about using the stove.

Good afternoon Tracey,Thank you for taking the time to leave a review. We are currently looking at ways to reconfigure the chalet so we can add a couch. I'm glad you enjoyed your stay and look forward to seeing you again in the future.

Good morning,Thank you for taking the time to leave a review, We are pleased you enjoyed your stay with us and hope to see you again.Kind regards,Kingsway Tourist Park

Good morning ,Thank you for taking the time to leave a review. We are pleased you enjoyed your stay with us and look forward to seeing you in the future.Kind regards,Kingsway Tourist Park

Good afternoon Shane,I would like to clarify some of the issues you have put in your review.1) the electrical wires as you call it is actually the aerial cord that went to your TV as your aware, and you never mentioned anything about electrical wires hanging down at any point during your stay.2) Yes the first night you checked in it was discovered that the stove had stopped working so we brought up an electric cook top and convection oven within 10 minuets of you calling. As this was after business hours we didn't call our technician till the following day. The technician arrived on Monday to look at the problem but was unable to enter the room as you were not there and wouldn't give us permission to enter the room without you we had to send them home and reschedule. The company paid public holiday rates to have the technician come only to be sent away as you wouldn't allow entry to the room. The next time the technician was available to come was on Wednesday.3) You reported multiple times that the hot water wasn't working and every time a manager came up and check the hot water was working. The plumber also came and checked the hot water system on Wednesday and confirmed there was nothing wrong. We did advise you that once the hot water tap is turned on it can take up to a minute for the water to come out hot as it has to travel through the pipes to the tap.4) The sliding door does come off the runner when pushed too far or hard.5) On multiple occasions you breached park rules by leaving your minor aged child unattended in the cabin.6) You were very rude to staff when you came into reception, swearing and using profanities, accusing staff of entering the cabin when you were away and taking the convection oven. When we informed you that no one had been in your room you called us "indian givers" swore some more and slammed the sliding door in reception so hard it almost came off the runner. Despite this disgusting treatment of staff a manager still came down to see where someone has broken into your cabin. When the manager got down there you admitted that you forgot you moved the convection oven the night before and no one had broken into the room.If you would like copies of the paid invoices from the technician and plumber plus copies of the call logs and texts from yourself I am happy to supply them.Kind regards,Kingsway Tourist Park