Ratings based on 396 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Apr 2024
This is the best hotel I have ever stayed in. We booked it for the Sunday evening of Easter weekend. We arrived about 14:50 to be told we had been given an upgrade which was a lovely surprise. We were then shown to seats in the bar & given a glass of sparkling rose each. Following this we were taken to our Roman suite which was spacious & luxurious. We were impressed with the selection of toiletries & the two shower rooms meaning we could get ready at the same time. The Lindt chocolate bunnies were a nice touch. The spa was incredibly clean & the attendant was welcoming & accommodating showing us a quiet side room with available day beds to relax on. There were plentiful towels & the sauna & steam rooms were particularly quiet which was brilliant. The pool was a little on the chilly side but cool enough for swimming laps. Dinner was fantastic, we were greeted with a handshake and treated like valued guests throughout. We started with local bubbles and enjoyed the set 5 course menu. The staff were really attentive, kind & very generous with the cheese as we said we would share one & a pudding. Following our meal we went upstairs to the bar where they had a great range of whiskey & little Easter eggs on the bar. We slept well under duvets that felt like clouds. In the morning we enjoyed the Nespresso coffee & truffles before heading to breakfast where the selection was impressibly vast. Thank you so much for your hospitality and providing us such a memorable stay :-)
Comment from Hotel Management
16 Apr 2024 by Management Victor's Residenz Hotel Schloss Berg, Hotel Management
Dear guest, WOW, our heartfelt thanks for your words of praise! It's wonderful to read that you enjoyed your stay with us so much. Please come back again soon! Why don't you take a look at our website from time to time with our great offers. Best regardsKatrin Stegmaier and Andreas Apel
by A verified traveler from Great Missenden
Posted 23 Dec 2023
I had a shot but great stay. My lasting memory is of the attentive and courteous staff.
Comment from Hotel Management
27 Dec 2023 by Victor’s Residenz-Hotel Schloss Berg, Hotel Management
Dear guests,Thank you for your positive feedback. It's a pleasure for us to share your comments with our Team. We are happy, you enjoyed your stay and hope, you will come back soon! Best regards, Your team of Victor’s Residenz-Hotel Schloss Berg
by A verified traveler
Posted 20 Jul 2023 on Hotels
Comment from Hotel Management
22 Jul 2023 by Das Team des Victor’s Residenz-Hotels Schloss Ber, Hotel Management
Lieber Gast,Danke für Ihren Aufenthalt und die gute Bewertung. Wir freuen uns, dass Sie sich in unserem Haus wohlgefühlt haben. Gerne möchten wir Sie auch in Zukunft bei uns begrüßen. Mit freundlichen Grüßen
by A verified traveler
Posted 17 Apr 2023
Excellent experience!
Comment from Hotel Management
19 Apr 2023 by Victor's Residenz-Hotel Schloss Berg, Hotel Management
Dear guests,Thank you for your positive feedback. It's a pleasure for us to share your comments with our Team. We are happy, you enjoyed your stay and hope, you will come back soon! Best regards, Your team of Victor’s Residenz-Hotel Schloss Berg
by A verified traveler
Posted 15 Feb 2023 on Hotels
Comment from Hotel Management
17 Feb 2023 by Das Team des Victor's Residenz-Hotels Schloss Berg, Hotel Management
Lieber Gast,Vielen Dank für Ihre wunderbare Bewertung!100% - dem gibt es nichts mehr hinzuzufügen - außer wir freuen uns jedes Mal über Ihren Besuch. Wir machen weiter so und freuen uns schon auf ein baldiges Wiedersehen.Herzliche Grüße von der Mosel.
by A verified traveler
Posted 26 Oct 2022
Wish we could have stayed longer. Very nice
Comment from Hotel Management
7 Nov 2022 by Victor’s Residenz-Hotel Schloss Berg, Hotel Management
Dear guest,Thank you for your positive feedback. It's a pleasure for us to share your comments with our Team. We are happy, you enjoyed your stay and hope, you will come back soon! Hopefully for a longer stay :) Best regards, Your team of Victor’s Residenz-Hotel Schloss Berg
by A verified traveler from Redmond
Posted 22 Oct 2022
WOW would not be enough to describe this hotel/resort. It is sooooo amazing, starting from the moment you arrive, greeted by the most friendly staff, then to the best room you can expect. Then there’s the view, the spa, the wellness center, the food. We could not have asked for a better place than this!
Comment from Hotel Management
24 Oct 2022 by Victor's Residenz Hotel Schloss Berg, Hotel Management
Dear guest, WOW, our heartfelt thanks for the words of praise! It is wonderful to read that you enjoyed your stay with us so much. Please come again quite soon! Just check our website from time to time with our great offers. Many greetingsKatrin Stegmaier and Andreas Apel Management Victor's Residenz Hotel Schloss Berg
by A verified traveler
Happy Guests
Posted 22 Sep 2022 on HotelsThe guest advised that their stay was very enjoyable and everyone was very helpful. Thank you
Comment from Hotel Management
26 Sep 2022 by Victor's Residenz-Hotel Schloss Berg, Hotel Management
Dear guests,Thank you for 100%! We are very pleased that you spent a relaxing time with us.Please be assured, we will continue to do everything possible to ensure that our hotel continues to meet the highest standards.We look forward to seeing you again soon.Your team of the Victor's Residenz-Hotel Schloss Berg
by A verified traveler
Luxury stay
Posted 16 Sep 2022 on HotelsComment from Hotel Management
21 Sep 2022 by Victor's Residenz-Hotel Schloss Berg, Hotel Management
Dear guests,Our entire team says "thank you very much" for taking the time to give our hotel such a good review after your trip home. We appreciate your positive feedback, which reflects your successful stay and would be thrilled to welcome you again soon.Kind regards,Victor's Residenz-Hotel Schloss Berg
by A verified traveler
Posted 26 Aug 2022 on Hotels
Seamless, an overnight stay in a lovely hotel
Comment from Hotel Management
30 Aug 2022 by Your Team of the Victor´s Residenz Hotel Schloss B, Hotel Management
Dear guest,First of all we would like to thank you for having chosen Victors Residenz Hotel Schloss Berg and for having taken the time to leave a comment for our hotel.Please let me also thank you for the very positive comments you gave about your stay at the Victors Residenz Hotel Schloss Berg, which I shared with our team. Your feedback will encourage our team members to maintain their efforts and to try to improve our quality of service every day.I look forward to welcoming you personally during your next visit to the Mosel valley.Kind regards,
