Ratings based on 699 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
The AC was not working in the whole floor and it was late when we checked in so we had to change rooms but for my siblings they didn’t have more rooms they have them 1 fan and for the other room they just had to sleep very hot. Next day they moved everyone but it was not a pleasant experience.
Comment from Hotel Management
4 Jun 2024 by Inosencia Arias , Hotel Management
Dear AlejandraThank you for your time to share your comments with us. We apologize for the inconvents with the Air Conditioner.Do mind for your next visit, you will be assisted by a willing staff to help.We long to have you back in Pereira City.Best wishes,INOSENCIA ARIASGeneral Manager
by A verified traveler from Bogota
Posted 28 May 2024
Excellent location and service
Comment from Hotel Management
4 Jun 2024 by Inosencia Arias , Hotel Management
Estimado GabrielMuy buenos díasAgradecemos el tiempo que nos brindó para dejarnos esta excelente reseña, la cual recibimos con mucho orgullo. Cuente con un equipo para servirle en una próxima visita a nuestra ciudad. Cordial Saludo,Inosencia Arias Cordero
by A verified traveler from MIAMI
Posted 13 May 2024
Very nice hotel. Great breakfast. Attentive staff. Very clean
Comment from Hotel Management
15 May 2024 by Inosencia Arias , Hotel Management
Dear CarlosThank you for your time to share your comments with us. They are memorable and delightful, and they encourage us to keep working for our guests’ satisfaction.Do mind for your next visit, you will be assisted by a willing staff to help.We long to have you back in Pereira City.Best wishes,INOSENCIA ARIASGeneral Manager
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
15 May 2024 by Inosencia Arias , Hotel Management
Estimado James Muy buenas tardesMuchas gracias por calificar su estadía en nuestro hotel, recibimos con preocupación su calificación. Esperamos nos pueda ampliar el motivo de su calificación y así realizar las mejoras necesarias. calidad.sonestapereira@ghlhoteles.comEstaremos felices de atenderle nuevamente.Inosencia Arias,Gerente General
by A verified traveler
Best First Class Hotel in Pereira
Posted 29 Feb 2024 on HotelsThe location of the Sonesta hotel is superb, it is located in the area of Cerritos which is within the city of Pereira. As you drive into the hotel location, you are met with tropical palm trees, lush green landscaping, and the hotel does not disappoint. With it's private spa for massages, tennis courts, swimming pool, and a host of other activities, it is ideal for families or anyone who is traveling on business. I have stayed here twice and I have not been disappointed. The food is superb, and the revolving roof top bar and restaurant give you a panoramic view of the rolling hills of Periera that is stunning.
Comment from Hotel Management
1 Mar 2024 by Ximena Idárraga, Hotel Management
Dear Valerie.Thank you for your glowing review of Sonesta Hotel Pereira! We really appreciate your kind words! We're delighted to hear that you enjoyed our location, landscaping, pool, and our rooftop restaurant with its stunning 360-degree view. We look forward to welcoming you back for another memorable stay!Cordially,Inosencia AriasGeneral Manager
by A verified traveler from Kissimmee
Posted 18 Feb 2024
I have been staying at this hotel for years. It is my first choice in pereira. I honestly love the hotel but I feel since the virus service and quality has gone down especially at the breakfast. Another issue I had during my latest trip was they insisted on charging me for a day visitor at 7pm, which I felt was ridiculous especially considering that I am a loyal customer who always spends a good amount of money during my stays.
Comment from Hotel Management
19 Feb 2024 by Ximena Idárraga, Hotel Management
Dear David,Thank you for your loyal patronage over the years, we truly appreciate your continued support. We apologize for any decline in service or quality you've experienced, particularly during breakfast, as well as any inconvenience with the day visitor charge. Please note that our pool and wet area facilities are exclusively for the use of our registered guests, which is why there's an additional charge for visitors. We apologize if this wasn't communicated clearly during your recent visit.Your feedback helps us ensure that our policies are transparent and our services meet your expectations. We look forward to serving you better in the future.Cordially,Inosencia AriasGeneral Manager
by A verified traveler
Posted 9 Feb 2024 on Hotels
Beautiful place to relax and enjoy with family
Comment from Hotel Management
15 Feb 2024 by Ximena Idárraga, Hotel Management
Dear Dora,Thank you very much for your kind words and positive feedback. Your satisfaction is our top priority, and we look forward to welcoming you back for another excellent experience in the future.cordially,Inosencia AriasGeneral Manager
by A verified traveler
Posted 27 Jan 2024
Sunny
Comment from Hotel Management
30 Jan 2024 by Ximena Idárraga, Hotel Management
Dear Leonard,Thank you for your rating and excellent comments about our hotel. We hope that your stay with us was completely satisfactory. We look forward to having you with us again.Cordially.Inosencia AriasGeneral Manager
by A verified traveler
Posted 22 Jan 2024
Comment from Hotel Management
25 Jan 2024 by Ximena Idárraga, Hotel Management
Estimado Leonard,gracias por permitirnos conocer su experiencia. Agradecemos tu confianza, preferencia y excelente calificación. Lo esperamos nuevamente.Cordialmente,Inosencia AriasGerente General
by A verified traveler
Posted 22 Jan 2024
It’s like the staff not professional enough to meet your need, since 3 days waiting the receipt by NIT as requested but nothing yet. Also I forgot my AirPod in the room and I called them and told me they gonna get back to me but nothing yet, I understand it’s my responsibility but as friendly places should be returned for more convenience
Comment from Hotel Management
25 Jan 2024 by Ximena Idárraga, Hotel Management
Dear Guest.Thank you for taking the time to share your recent experience. Our primary goal is always to provide our guests with an enjoyable experience and we regret to hear that it was not completely satisfactory. Your feedback will be forwarded to the respective teams so improvements can be made. The housekeeping manager will contact you soon.Cordially,Inosencia AriasGeneral Manager
