Ratings based on 301 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
Area is not the greatest.
Comment from Hotel Management
13 Jun 2024 by Inosencia Arias Gerente General, Hotel Management
Dear George Thank you for your time to share your comments with us. Do mind for your next visit, you will be assisted by a willing staff to help.We long to have you back in Pereira City.Best wishes, INOSENCIA ARIAS General Manager
by A verified traveler
Posted 8 May 2024
Perfect
Comment from Hotel Management
14 May 2024 by Inosencia Arias Gerente General, Hotel Management
Sr. Mohammed Muy buenas tardes Agradecemos el tiempo que nos brindó para dejarnos esta excelente reseña, la cual recibimos con mucho orgullo. Cuente con un equipo para servirle en una próxima visita a nuestra ciudad. Cordial Saludo,Inosencia Arias Cordero
by A verified traveler
Posted 17 Apr 2024
Very bad WiFi
Comment from Hotel Management
24 Apr 2024 by Inosencia Arias Gerente General, Hotel Management
Estimado Sr. Johny Muy buenos días Agradecemos el tiempo que nos brindó para dejarnos esta reseña. Lamentamos el inconveniente con el servicio de WIFI. De inmediato tomamos las acciones necesarias para evitar este tipo de inconvenientes. Cuente con un equipo para servirle en una próxima visita a nuestra ciudad. Cordial Saludo,Inosencia Arias Cordero
by A verified traveler
Posted 6 Apr 2024
Amazing staff!!
Comment from Hotel Management
9 Apr 2024 by Inosencia Arias Gerente General, Hotel Management
Dear LeidyThank you for your time to share your comments with us. They are memorable and delightful, and they encourage us to keep working for our guests’ satisfaction. Do mind for your next visit, you will be assisted by a willing staff to help.We long to have you back in Pereira City.Best wishes, INOSENCIA ARIAS General Manager
by A verified traveler
Posted 17 Mar 2024 on Hotels
Comment from Hotel Management
26 Mar 2024 by Inosencia Arias Gerente General, Hotel Management
Estimado John Muy buenas tardesGracias por brindarnos de su valioso tiempo para dejarnos esta reseña, la cual es muy importante para nosotros.Desearíamos que nos pudiera ampliar un poco mas el motivo de su calificación y así poder realizar los ajustes necesarios.Cuente con un equipo dispuesto para servirle.¡Siempre bienvenido!Cordial Saludo,Inosencia Arias Gerente General
by A verified traveler
Posted 29 Feb 2024
Amé los exteriores y jardin del hotel.
Puede mejorara apariencia de la habitación y baño. Renovación.
by A verified traveler
Posted 24 Feb 2024
Very much enjoyed my stay here. Staff were super helpful and helped make the stay as enjoyable as it was!
Comment from Hotel Management
27 Feb 2024 by Inosencia Arias Gerente General, Hotel Management
Dear William Thank you for your time to share your comments with us. They are memorable and delightful, and they encourage us to keep working for our guests’ satisfaction. Do mind for your next visit, you will be assisted by a willing staff to help.We long to have you back in Pereira City.Best wishes, INOSENCIA ARIAS General Manager
by A verified traveler
Posted 19 Feb 2024 on Hotels
the hotel was fine, location not so much, will not come back to that location
Comment from Hotel Management
20 Feb 2024 by Inosencia Arias Gerente General, Hotel Management
Dear MiguelThank you for your time to share your comments with us. I understand your position about our locationDo mind for your next visit, you will be assisted by a willing staff to help.We long to have you back in Pereira City.Best wishes, INOSENCIA ARIAS General Manager
by A verified traveler
Posted 3 Feb 2024
Dirt
Comment from Hotel Management
13 Feb 2024 by Inosencia Arias Gerente General, Hotel Management
Estimado David Muy buenos días Agradecemos el tiempo que nos brindó dejarnos conocer su percepción, la cual es muy valiosa para nosotros. Desearíamos conocer si presentó alguna inconformidad o sugerencia para mejorar la experiencia de nuestros huéspedes. Cuente con un equipo para servirle en una próxima visita a nuestra ciudad. Cordial Saludo,Inosencia Arias Cordero
by A verified traveler
Posted 1 Feb 2024 on Hotels
Staff is the best!
Comment from Hotel Management
2 Feb 2024 by Inosencia Arias Gerente General, Hotel Management
Dear RobertThank you for your time to share your comments with us. They are memorable and delightful, and they encourage us to keep working for our guests’ satisfaction. Do mind for your next visit, you will be assisted by a willing staff to help.We long to have you back in Pereira City.Best wishes, INOSENCIA ARIAS General Manager
