Ratings based on 876 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
This place was not quiet a dump, but close to it. Older, grungy (not in a recent musical genre), but far from nice. Everything was cut rate - and I got what I paid for - a room. The bathroom was small and the out dated - as were the towels. The "functional kitchenette" worked, but pretty much pointless. The hallways had a skunky-beer smell. The batteries in the TV controller were dead, so I had not TV the first night. The band-width for the TV was so bad that the TV signal was unwatchable my second night. The bed was a bed very very hard. The other furniture in the room was really, really impractical-the dining table would seat one person, so I used it as a desk, since the desk was actually the nightstand. Ugg. Next time I head to Peoria, I'll stay somewhere better since there are lots of places to from from.
Comment from Hotel Management
10 Jun 2024 by Hotel Management, Hotel Management
Dear Rob, We regret that maintenance issues impacted your experience during your stay and apologize for the inconvenience and frustration this caused. Ensuring the quality and functionality of our property is a top priority, and we greatly appreciate you bringing this to our attention. We are sorry to hear about the issues with your suite and the discomfort it caused. Guest comfort and satisfaction are of the utmost importance to us, and we regret that we fell short of your expectations. We take your comments seriously and will use them in our property plans. Thank you for staying with us, and we hope to have another opportunity to provide you with the flawless visit you deserve on your next visit to this area.Sincerely,Hotel Management
by A verified traveler
Posted 2 Jun 2024
We have stayed in this hotel for the past 2 years coming down from Milwaukee, WI to Peoria. The people are always very nice and helpful!
Comment from Hotel Management
3 Jun 2024 by Hotel Management , Hotel Management
Dear Dante, We are flattered by your generous review of Extended Stay America. It is very kind of you to compliment our hotel and recognize our devoted staff for their hospitable service. We'll share your compliments with our team to let them know their efforts are appreciated. It was a true pleasure to have you as our guest, and we look forward to welcoming you again whenever your travels bring you back to Peoria.Sincerely,Hotel Management
by A verified traveler
Posted 25 May 2024
N/a
by A verified traveler
Posted 5 May 2024
Love it
Comment from Hotel Management
7 May 2024 by Hotel Management, Hotel Management
Dear Natasha, We're thrilled you had a great experience at Extended Stay America! Your enthusiasm is greatly appreciated, and we look forward to welcoming you back soon for another enjoyable stay. Thank you for your kind words!Sincerely,Hotel Management
by A verified traveler
Posted 3 May 2024
Five star
by A verified traveler
Posted 19 Apr 2024
The shower was filthy, called the front desk 3 times with no answer through the night, smoke detector in room kept beeping, ( not the type to.just tske battery out). When i check3d out the person was very short and acted like i was bothering him. Definitely would not recommend
Comment from Hotel Management
20 Apr 2024 by Hotel Management , Hotel Management
Dear Sean, Thank you for sharing your experience, and we apologize for the issues you encountered during your stay. We regret that the cleanliness of the shower and the responsiveness of our front desk fell short of your expectations. Your feedback is important, and we are addressing these concerns with our team to ensure improvements. We apologize for any inconvenience caused during check-out. We appreciate your feedback and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
by A verified traveler
Posted 17 Apr 2024
The staff that checked us in on Tuesday afternoon was so friendly and helpful! However the staff that was there overnight that we encountered when we in late, for the night was rude and smart mouthed and not helpful and you could tell was waiting for us to fail. So rude!
Comment from Hotel Management
18 Apr 2024 by Hotel Management, Hotel Management
Dear Keri, We're honored to be your home away from home and glad to have you as our guests at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and services from our associates. Our top priority is your comfort, and we're delighted you're satisfied with the stay. However, we are sorry for the behavior our night staff showed you. We will discuss this and ensure this is never repeated. We look forward to sharing your upcoming trips and more memorable moments. Sincerely,Hotel Management
by A verified traveler
Posted 30 Mar 2024
Stove top range large bathroom
by A verified traveler
Posted 24 Mar 2024
.
by A verified traveler
Posted 24 Mar 2024
All great
