Ratings based on 523 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
by A verified traveler
Posted 1 Jun 2024
Nice
Comment from Hotel Management
4 Jun 2024 by Darshan, Hotel Management
Dear Barbara, Thank you for your positive feedback! We're delighted to hear that you had a nice experience during your stay with us. If there's anything specific you enjoyed or if there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!
by A verified traveler
Posted 27 May 2024
Great if you are going to any events at the Pioria Civic Center. The hotel is connected right to the Civic center, you can walk right over via a skywalk. Was very glad I chose this hotel.
Comment from Hotel Management
4 Jun 2024 by Darshan, Hotel Management
Dear Shane, Thank you for your wonderful review! We're delighted to hear that our convenient location connected to the Peoria Civic Center via a skywalk enhanced your experience. It's fantastic to know that you found our hotel to be a great choice for attending events at the Civic Center. We appreciate your feedback and look forward to welcoming you back for another great stay in the future!
by A verified traveler from Elmhurst
Posted 20 May 2024
Comment from Hotel Management
4 Jun 2024 by Darshan, Hotel Management
Dear Michael, Thank you for your 5-star rating! We're thrilled to hear that you had a fantastic experience during your stay with us. If you have any additional feedback or if there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
9 May 2024 by Darshan, Hotel Management
Dear Jessica, Thank you for your perfect 10 rating! We're delighted to hear that you had such a fantastic experience during your stay with us, especially appreciating our cleanliness, staff service, property conditions, and facilities. Your satisfaction is our top priority, and we look forward to welcoming you back for another excellent stay in the future!
by A verified traveler
Posted 3 May 2024
Stains all over the floors, debris crumbs on floor. The comforter was stained with pink something all over it. Poorly cleaned and taking care of. If it hadn’t have been late night of getting in, we would have chose to go somewhere else.
Comment from Hotel Management
9 May 2024 by Darshan, Hotel Management
Dear Cierra, Thank you for sharing your feedback with us. We sincerely apologize for the cleanliness issues you encountered during your stay. Your experience does not reflect the high standards we strive to maintain. We will address your concerns with our housekeeping team to ensure such oversights are not repeated. We understand your disappointment and regret that we did not meet your expectations. If there's anything we can do to make it right or if you would like to discuss your experience further, please don't hesitate to contact us directly. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
2 May 2024 by Darshan, Hotel Management
Dear Cheryl, Thank you for your 5-star rating! We're delighted to hear that you had a wonderful experience during your stay with us. If you have any additional feedback or if there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!
by A verified traveler
Posted 23 Apr 2024
Great place and nice staff
Comment from Hotel Management
26 Apr 2024 by Darshan, Hotel Management
Dear Jared,Thank you for your perfect 10 rating! We're thrilled to hear that you had such a great experience during your stay with us, especially appreciating our cleanliness, staff service, amenities, and property conditions. Your satisfaction is our top priority, and we're delighted that you found our staff to be nice and our place to be great. We look forward to welcoming you back for another excellent stay in the future!
by A verified traveler
Posted 22 Apr 2024
Clean comfortable room. Centrally located
Comment from Hotel Management
26 Apr 2024 by Darshan, Hotel Management
Dear Samuel, Thank you for your perfect 10 rating! We're thrilled to hear that you had such a wonderful experience during your stay with us, especially appreciating our cleanliness, staff service, property conditions, and facilities. We're delighted that you found your room clean and comfortable and enjoyed our central location. Your satisfaction is our top priority, and we look forward to welcoming you back for another excellent stay in the future!
by A verified traveler
Posted 22 Apr 2024
The room was fine, but we thought we were supposed to have a pull out sofa. There was a huge spotlight outside our window that lighted up the hotel. We could not get the curtains to close all the way to block the bright light. We were on the 2nd floor. The whirlpool was out of order. We were very disappointed. The beds were comfortable, but the street noise outside and light made it hard to fall asleep until after 11pm. The staff were fine. Not sure we will stay here again.
Comment from Hotel Management
26 Apr 2024 by Darshan, Hotel Management
Dear Lea, Thank you for sharing your feedback with us. We appreciate your comments and are glad to hear that you found the beds comfortable. Your feedback is valuable to us, and we will use it to improve our services. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
