Ratings based on 928 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
Rooms were dirty. Pool appeared to have had vomit in it. Multiple Windows were cracked throughout the facility. Our first room had no overnight security latch. Small complaint, the cable in the rooms have nothing for kids to watch
by A verified traveler
Posted 8 Jun 2024
Good location. Easy on and off interstate.
Comment from Hotel Management
9 Jun 2024 by Brittney, Hotel Management
We're so glad that you enjoyed your stay with us! Your compliments about our staff and service are truly appreciated. It was a pleasure having you as our guest, and we hope to see you again in the future.
by A verified traveler
Posted 28 Apr 2024
The room was nice and big. Disappointed that pool was closed on a weekend so they could paint.
Comment from Hotel Management
7 Jun 2024 by GM, Hotel Management
Dear Debra,Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed the spaciousness and comfort of your room.We sincerely apologize for the inconvenience caused by the pool closure during your stay. Our aim is always to provide the best possible experience for our guests, and we regret that this maintenance work affected your visit. To ensure our facilities are always in top condition, we occasionally need to undertake such tasks, but we understand your disappointment and will strive to schedule these during less impactful times in the future.We hope to have the opportunity to welcome you back soon and provide you with a flawless experience.Best regards,Brittney Stallworth
by A verified traveler
Posted 28 Apr 2024
I will not stay here again. Called before booking to make sure the pool was open. Yes. Well after checking in the sign on the pool said closed. We asked a guy if it was open and he said yes wait just a minute. After waiting 30 min and him never coming back the lady at the desk said it’s closed. When checking in there was a baby behind the counter screaming the entire time of check in. When I asked for a refund because the only reason we booked here was for the pool we were told there was nothing they could do. If we had known the pool was closed we would have stayed next door for half the price.
Comment from Hotel Management
7 Jun 2024 by GM, Hotel Management
Thank you for sharing your feedback with us. We deeply regret that your recent stay did not meet your expectations.We apologize for the miscommunication regarding the pool's availability. This should not have happened, and we understand your frustration, especially after verifying its status prior to your arrival. We are addressing this internally to ensure such misunderstandings do not recur.We understand your disappointment and apologize for any inconvenience caused. We hope you might consider giving us another chance to provide a better experience in the future.Best regards,Brittney Stallworth
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
7 Jun 2024 by GM, Hotel Management
Thank you for taking the time to rate our property. We appreciate your feedback. We hope you will allow us the ability to serve you on your next trip to Peoria. We would love to welcome you back.Kind Regards,Brittney Stallworth
by A verified traveler
Posted 20 Apr 2024
We came to Peoria to look at a local college. We have never been to Illinois before. We weren't looking for anything fancy. This hotel is clean and quiet. I thought or room was nice. It is a2 story faculty and the elevator is out awaiting replacement. This want a problem but I know it could be for some. The room was nice and quiet. The breakfast was good. There were scrambled eggs, sausage, cereal, juice and coffee. It wasn't anything spectacular but it was free with our stay. I thought our stay was good and exactly what we were looking for.
Comment from Hotel Management
24 Apr 2024 by GM, Hotel Management
Dear Karen,Thank you for choosing to stay with us during your visit to Peoria! We're thrilled to hear that you found our hotel clean, quiet, and suitable for your needs. We apologize for any inconvenience caused by the out-of-service elevator, and we appreciate your understanding. It's wonderful to know that you enjoyed our complimentary breakfast offerings and that your overall stay met your expectations. We hope to have the pleasure of welcoming you back in the future!Kind Regards,Brittney Stallworth
by A verified traveler from Dixon
Posted 18 Apr 2024
The room was clean .A little dust on the window sill. Breakfast pretty good.Coffee was terrible out of the machine.Clean or replace it please.All in all a good stay.PS: Parking lot could use some TLC.
Comment from Hotel Management
24 Apr 2024 by GM, Hotel Management
Dear Jeff,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found your room clean and enjoyed our breakfast offerings. Your comment about the coffee machine is duly noted, and we'll address it promptly to ensure a better experience for our guests in the future. Additionally, we'll certainly look into improving the condition of our parking lot. We appreciate your constructive criticism, and we hope to welcome you back for an even more enjoyable stay next time!Kind Regards,Brittney Stallworth
by A verified traveler
Posted 17 Apr 2024
We liked the convenient location and easy parking. The breakfast was very good. The room condition could have been better because there were some tiles missing in the bathroom and you could see some repair patches on the walls. The bed was comfortable and we had a good night's rest.
Comment from Hotel Management
24 Apr 2024 by GM, Hotel Management
Dear Bruce,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our location convenient and appreciated the ease of parking, as well as enjoyed our breakfast offerings.We apologize for any inconvenience caused by the condition of the room. Rest assured, we will address the issues you mentioned regarding the missing tiles in the bathroom and repair patches on the walls to ensure a more comfortable stay for our guests in the future.It's wonderful to know that you found the bed comfortable and had a good night's rest. We hope to have the opportunity to welcome you back for an even better experience on your next visit. If there's anything else we can do to enhance your stay, please don't hesitate to let us know.Kind Regards,Brittney StallworthGeneral Manager
by A verified traveler
Posted 10 Apr 2024
This hotel is very run down overall. Curtains offered no privacy and there were families going out to their cars all night to get stuff walking by and slamming doors. Very hard to get some rest. Complimentary breakfast was pretty crummy too.
Comment from Hotel Management
11 Apr 2024 by GM, Hotel Management
Dear David,We sincerely apologize for the inconvenience you experienced during your stay. Providing a peaceful and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short of your expectations. Your comments regarding the condition of our facilities and the disturbances caused by other guests are concerning, and we will address these issues promptly to improve the overall experience for our guests. Additionally, we will review our complimentary breakfast offerings to ensure they meet our guests' expectations. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.Kind Regards,Brittney StallworthGeneral Manager
by A verified traveler
Posted 25 Mar 2024
Comment from Hotel Management
27 Mar 2024 by GM, Hotel Management
Dear Jennifer,Thank you for taking the time to rate our hotel. We appreciate your feedback.Kind Regards,Brittney Stallworth
