Ratings based on 509 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
Very happy with my stay here. Great value, delicious food, perfect location. Would definitely come here again!
by A verified traveler
Posted 7 May 2024
The location was superb, room fantastic view however the hotel inside needs some tlc. The carpet inside the lift was worn, the dining room ceiling was patched up; in my room the tiles surrounding the bath needed re grouting, the wallpaper in the bathroom was peeling away in the corners and the furniture in my bedroom was shabby and required revarnishing and the paintwork in my room needed touching up and the window frames needed cleaning. The bed through was the nicest bed ever, so comfortable. Staff were exceptionally friendly, breakfasts were adequate and location of the hotel and view from my bedroom was outstanding. If the Hotel could just correct some of these snags it would elevate it. It has everything going for it but it is a shame some minor imperfections are on show.
by A verified traveler
One night stay
Posted 18 Feb 2024 on HotelsIt was comfortable but very dated. Shower over bath poor. Small bed even though rooms large! Windows didn't fit so noisy.
by A verified traveler
3 day break in Penzance
Posted 13 Feb 2024 on HotelsOur 1st stay here. Nice room with sea view all nicely clean. The largest towel was not very large and that really is the only complaint.
All the staff were very attentive and helpful and the service from them was great.
A pleasure to have stayed and hopefully we will visit again sometime.
Some of the breakfast tables need to be available in the shade as even in February it was too hot sat there.
by A verified traveler
Posted 14 Dec 2023
A little run down from the outside and internally in places but actually ok for an overnight stay.
by A verified traveler
Aussie trippers
Posted 25 Oct 2023 on HotelsGrand old building
Staff members particularly the breakfast staff were very friendly
Down side the mattress on my bed was as old as the building, I had springs sticking into me from all angles
by A verified traveler
Posted 1 Oct 2023 on Hotels
Generally OK, rooms smaller than advertiised, old and tired furnishings and decoration. Staff OK, except for a lady at the bar who for some feast took a dislike to me, was very awkward regarding a meal order, and in the end my wife and I left and had drinks and a meal in a nearby pub. I note another person’s review highlighted rudeness in staff. I’m
by A verified traveler
Shabby but charming
Posted 25 Sep 2023 on HotelsRoom was quite basic and shabby, but seemed to be clean.
No facility for a 'Do not disturb' sign if you wanted to stay in the room. However, the room was not cleaned in between the two nights I was there which I though was a little strange.
Good supply of tea/ coffee etc and plenty of complimentary bathroom stuff.
Bed was very creaky and I kept waking myself up whenever I turned over! Mattress was a little too hard for me - but that's a personal preference.
Good blackout curtains.
Staff very pleasant and helpful whenever approached.
Was a little surprised that rooms were not easily accessible when you had heavy suitcases. There was a lift, but then still lots of stairs to climb to get to the room - would put me off staying again unless I could be assured of an accessible room. I'm not disabled as such, but find it a real struggle to try and lug a heavy case up stairs like that.
by A verified traveler
Posted 20 Sep 2023
by A verified traveler
Posted 14 Sep 2023
Room not clean and needs to be updated
