Ratings based on 414 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
Nice hotel, friendly & welcoming staff, they accept large dogs, and are very accommodating.
by A verified traveler
Posted 29 May 2024
Manager Gigi was great
by A verified traveler
Posted 27 May 2024
I was double billed once by Expedia and once by TownePlace suites - not worth the price. Room arkwardly set up.TV next to bed and not across, No place for luggage but on couch.
Comment from Hotel Management
27 May 2024 by Gigi Cassedy Assistant General Manager, Hotel Management
Dear Karen,I have correct you billing issue and I apologize for the delay. We do provide luggage racks on request. We hope that on your next stay we can provide you with a 10 out of 10 stay.
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
27 May 2024 by Gigi Cassedy Assistant General Manager, Hotel Management
Ashlei,Thank you for your 4 out of 5 review. We appreciate your feedback and hope that your next visit will be a 5 out of 5.Have a fantastic summer and we will see you, again, in the near future.
by A verified traveler
Posted 8 May 2024
The staff was amazing!! The property was very clean! Definitely would recommend to our friends and family.
Comment from Hotel Management
17 May 2024 by Gigi, Hotel Management
Ashley,Our amazing staff thanks you for the recognition. We hope that we will see you again soon.
by A verified traveler
Posted 1 May 2024
I really like this place. The staffs were very nice and very accommodating. The manager works 24/7 and is always there for you. Located next to shopping and dining. I really enjoyed my stay.
Comment from Hotel Management
17 May 2024 by Gigi, Hotel Management
Khurrum,Thank you for your kind words and recognizing the, best, and most hard-working GM in the area. We appreciate your feedback and look forward to your continued support.
by A verified traveler
Posted 13 Apr 2024
Comment from Hotel Management
14 Apr 2024 by Gigi Cassedy Assistant General Manager, Hotel Management
Amanda,Thank you for your 5 out of 5 rating. We appreciate you letting us know that you enjoyed your stay. We look forward to your next trip to Pensacola.
by A verified traveler
Posted 26 Mar 2024
Great staff and very clean room. No issues checking in
Comment from Hotel Management
29 Mar 2024 by Gigi Cassedy Assistant General Manager, Hotel Management
Esperanza,Thank you for recognizing our great staff and clean rooms. We appreciate your feedback and thank you for staying with us. See you next trip.
by A verified traveler
Posted 25 Mar 2024
Comment from Hotel Management
29 Mar 2024 by Gigi Cassedy Assistant General Manager, Hotel Management
Jerry,Thank you for your candid review. If you have a minute, please feel free to email me on how we could have improved your stay and exceeded your expectations. We hope that you will give us another stay so that we can provide you with the stay that you expected.
by A verified traveler
Posted 14 Mar 2024
Checked in hotel. It was much older and has not been not renovated. Nice Man rode elevator with us. He Got off on same floor as us and looked suspicious, like it wasn’t his floor. He knocked on a door like he was going to a room, but never called a name and never went in, he just hung out in the hall and kept watching us and taking notice of our room number. We went in the room, told front desk…they were very nice and said they would check it out, but the man disappeared. Being two females traveling alone, we decided not to stay in this hotel. We didn’t get our money back, but we didn’t feel safe. Not a great area!
Comment from Hotel Management
22 Mar 2024 by Sincerely, Gigi Cassedy Assistant General Manager , Hotel Management
Tara,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team. I can assure you that we take our guest and our security very seriously. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
