Ratings based on 951 Verified Reviews
2.4 Room cleanliness
3.1 Service & staff
2.6 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
BED BUGS!!! Sketchy area with people smoking weed all around the property and pool area, door didn’t seem to lock correctly from previous damage, A/Cs didn’t work in a number of rooms, BED BUGS, dirty sheets. Went back to ask for a refund 20 minutes after checking in and they told me I had to come back to speak with the manager when they were on site, which she NEVER WAS. Said she would call me back and never did! Staff was rude about me asking for my money back and when I went to return my keys all they said was “uh huh”. Do not stay here! It’s filthy and infested!
Comment from Hotel Management
5 Jun 2024 by Management, Hotel Management
Hello, Thank you for your review. We take guest complaints very seriously Upon investigating and checked by the appropriate individuals it was determined that NO bed bugs were in the room. It was also discovered that the AC worked perfectly, and the door opened/closed and locked as it was supposed to. We are improving our property daily and hope you give us another chance in the future to see the changes we have made.
by A verified traveler
Posted 29 May 2024
I have never been to a hotel were majority of the things you need was Easy and convenient to the Interstate, Easy parking, staff and guest was friendly, rooms was clean, walkable to places, quiet and was able to relax without people walking all night, car horn blowing and trash cans running over with trash falling on the ground. I am making plans now to come back again. One thing I did not like is the Ice Machine needs to be replace. Not sure if it worked, it just looked to rusty for me. Just my opinion. Most of all, I was well rested after leaving Rest and Relax Inn. The maintenance guy Mr. HARVEY made our stay relaxing by changing one of the room locks on the door for us with no question ask. Mr. HARVEY was extremely friendly and the 3 days we were there he always said Good Morning anything you need, is everything ok. Well Done Mr. HARVEY. We will visit again soon.
Comment from Hotel Management
31 May 2024 by Management, Hotel Management
Hello, Thank you for your glowing review. We are delighted you enjoyed your stay and look forward to hosting you again soon. Safe travels in your next adventure.
by A verified traveler
Posted 27 May 2024
No amenities, the beds were not queen sized, they were only full sized. Rust and drywall debris all over the room.
Comment from Hotel Management
31 May 2024 by Management, Hotel Management
Hello, thank you for your review. We enjoyed hosting you as our guest. We strive for the mark of excellence and are disappointed we missed the mark with your stay. We are improving our property daily and hope to have another chance to host the next time you are in the Pensacola area.
by A verified traveler
Posted 25 May 2024
Average old motel
Comment from Hotel Management
26 May 2024 by Management, Hotel Management
Hello, Thank you for your review however, we do not have any record of you staying with us. Our records indicate the reservation was cancelled due to no valid payment provided. We wish you safe travels in your future endeavors.
by A verified traveler
Posted 5 May 2024
They only gave me half of my deposit back because their towels were dirty? Which they were only dirty because their floors were just that filthy we cleaned up pool water from the kids suites and that’s what had come up off the floor and I had to pay for it? You should tell customers to bring their own towels if they have to pay a whole lot more then the towel was even worth mind their towels are very cheap thin small towels and they only gave me 2 full size towels with the room! Just taking whatever money they can from people which is a very ugly way to be!
Comment from Hotel Management
6 May 2024 by Management, Hotel Management
Hello, Thank you for your review. We strive for the mark of excellence and are disappointed we missed the mark during your stay. We are improving our property daily and hope you give us another chance in the future to see the changes we have made. Safe travels!
by A verified traveler
Posted 28 Apr 2024
The person In the morning was very impolite. Then they tried to charge me again saying my card was declined and I have proof that they took it out of my account. When I went to ask about things the girl was rude. Won't be going back. As we went to leave there was cops on the parking lot. It did not make me feel safe there at all.
Comment from Hotel Management
6 May 2024 by Management, Hotel Management
Hello, Thank you for your review. We strive for the mark of excellence and are disappointed we missed the mark during your stay. We are improving our property daily and hope you give us another chance in the future to see the changes we have made. Safe travels!
by A verified traveler from Jay
Posted 21 Apr 2024
I enjoyed the stay
Comment from Hotel Management
22 Apr 2024 by Management, Hotel Management
Hello, Thank you for your review. We are delighted you enjoyed your stay with us! We look forward to hosting you again the next time you are in the Pensacola area.
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Management, Hotel Management
Hello, Thank you for your review. We are delighted you enjoyed your stay with us! We look forward to hosting you again the next time you are in the Pensacola area.
by A verified traveler
Posted 10 Apr 2024
There were people working there that were hanging out with and talking to homeless people who had taken up residence in the parking lot and i didnt feel safe going to my room. There were couples loudly fighting. My room lost power to half of it the last day of my stay. I never felt less safe at a hotel.
Comment from Hotel Management
13 Apr 2024 by Management, Hotel Management
Hello, Thank you for your review. We are disappointed we missed the mark of excellence with your stay. Rest assured we take guest safety very seriously and have security on property to ensure our guests are safe and secure. We are improving our property daily and hope you give us another chance in the future to see the changes we have made.
by A verified traveler
Posted 7 Apr 2024
I felt very unsafe.
Comment from Hotel Management
13 Apr 2024 by Management, Hotel Management
Hello, Thank you for your review. We are disappointed we missed the mark of excellence with your stay. Rest assured we take guest safety very seriously and have security on property to ensure our guests are safe and secure. We are improving our property daily and hope you give us another chance in the future to see the changes we have made.
