Ratings based on 449 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from birmingham
Posted 29 May 2024
Always top choice @ PCB
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
26 May 2024 by Carrie, Hotel Management
Thank you John, it was a pleasure to host your stay with us at Portofino!
by A verified traveler from Broomall
Posted 21 May 2024
Comment from Hotel Management
22 May 2024 by Carrie, Hotel Management
Thank you! It was a pleasure to host your stay with us at Portofino!
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
15 May 2024 by Carrie, Hotel Management
Thank you for taking the time to share your feedback with us. We sincerely appreciate your recent stay at Portofino. Guest satisfaction is our utmost priority, and your feedback provides us with valuable information to improve our accommodations for future guests. We hope to have the opportunity to welcome you back in the future and provide you with an improved and memorable beach getaway experience.
by A verified traveler
Posted 11 Mar 2024 on Hotels
Comment from Hotel Management
12 Mar 2024 by Carrie, Hotel Management
Thank you Jennifer! It was a pleasure to host your stay at Portofino!
by A verified traveler
Posted 8 Jan 2024
Comment from Hotel Management
8 Jan 2024 by Carrie, Hotel Management
Thank you, it was a pleasure to host your stay with us!
by A verified traveler from Walnut Creek
Posted 18 Nov 2023
Comment from Hotel Management
19 Nov 2023 by Carrie, Hotel Management
Thomas, you no showed on this reservation. On the 2nd day you were due to be here we reached out to see if you were coming, and you informed us you decided not to come due to the weather. Here is the exact message you sent us- "My fishing trip has been cancelled due to weather. I understand there is no cancellation refund. I have been to your property every other year for the running if the bulls (redfish) in Pensacola bay. I would appreciate some sort of credit for my reschedule or next years trip. I called your reservation desk. Without some sort of accommodation for reschedule I will be taking my business to another property."So, it seems our rating of 1, is due to the fact you missed your fishing trip, decided not to show up, and then expect a full refund.Reviews are meant to be honest representations of your stay, not retaliatory for monetary reasons for something out of our control regarding your stay that are not valid.
by A verified traveler
Posted 22 Oct 2023
Comment from Hotel Management
19 Nov 2023 by Carrie, Hotel Management
Thank you Nichole, it was a pleasure to your stay on Pensacola Beach!
by A verified traveler
Posted 21 Oct 2023
The property was nice. The rooms were clean. There was a couple light bulbs burnt out and the a/c had a small issue but otherwise was nice. The bad thing was that this property is apparently seaonsal and we were not told that some of the restuarnts were closed and that there was no where on site to have breakfast includong the continental breakfast that was also closed due to seasonal. The only option was srarbucks for a coffee and bagel. Even starbucks does not make breakfast sandwiches during the "seasonal shutdoen". So no breakfast all week. That should be advertised as when you go to florida you dont plan on seasonal shutdowns.
Comment from Hotel Management
22 Oct 2023 by Carrie, Hotel Management
Thank you for your feedback Darrell as we do appreciate it. The Starbucks in our Market only serves beverages year round. Both restaurants at Portofino are open year round - Coastal and Al Fresco.
by A verified traveler
Labor Day Weekend
Posted 5 Sep 2023 on HotelsWonderful property with a friendly staff and gorgeous views. Wish we could have stayed longer…
Comment from Hotel Management
5 Sep 2023 by Carrie, Hotel Management
Thank you Ben! Please let us know when you are ready to return!
