Ratings based on 982 Verified Reviews
3.4 Room cleanliness
3.5 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
I loved that property was very clean and comfortable. I did find it absurd that the Superstart Breakfast (as advertised by a sign in the lobby) was composed of three baskets...4 oranges, 8 granola bars, and maybe 12 grocery store muffins. With a toaster nearby. Disappointing
Comment from Hotel Management
15 Jun 2024 by GM, Hotel Management
Dear Guest,Thank you for taking the time to review our property. I am happy to know that you enjoyed your stay. We have listened to your feedback and will update our breakfast very soon. I hope to welcome you on your next visit.ThanksSuper8
by A verified traveler
Posted 8 Jun 2024
Smoked like cigarettes. Complementary breakfast was not complementary at all.
Comment from Hotel Management
8 Jun 2024 by Front Desk, Hotel Management
Thank you for your feedback. We apologize for the inconvenience you experienced with the smoke smell and the breakfast offering. We will address the issue with the smoke smell to ensure a more pleasant stay for our guests in the future. Additionally, we will review our breakfast options and make sure they are truly complimentary for all guests. We appreciate you bringing these issues to our attention and will make improvements to provide a better experience for all our guests. Thanks,Super8
by A verified traveler
Posted 7 Jun 2024
Comment from Hotel Management
8 Jun 2024 by GM, Hotel Management
Thank you for reviewing our hotel. Here at Super 8, we work hard exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Super8 Management
by A verified traveler
Posted 27 May 2024
It's a Super 8 - so do adjust expectations. The place was clean but still a bit dodgy. Cigarette burn marks on the bathroom sinks. Pillows that remind you of little square hospital decorations. Hallways that smell a bit dank.
But for the price point around the area, a clean-ish budget friendly option.
Do be aware that the motel charges a $100 "security deposit", which is highly annoying because there are no room service, mini-bar or frankly much to damage in the spartan rooms. I don't know if I still got my deposit back.
Comment from Hotel Management
28 May 2024 by Front Desk, Hotel Management
Thank you for sharing your feedback on your recent stay at the Super 8. We apologize for any inconveniences you experienced during your visit. We appreciate your comments and will address these concerns with our team to ensure a better experience for our future guests. Regarding the security deposit, we will look into this issue and make sure you receive a refund promptly if applicable. Thank you for choosing to stay with us and we hope to have the opportunity to welcome you back in the future.Thanks,Super8
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
28 May 2024 by GM, Hotel Management
Dear Dianne,Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Pennsville/Wilmington. It is always a pleasure to receive positive feedback. I look forward to serving you in the future.Sincerely Super8
by A verified traveler from Montpelier
Posted 26 May 2024
You can pay in full for the room through Expedia, but when you check in, they “require” a $100 reimbursable security deposit. There were several groups of people sitting around outside, and others were sitting in their cars, I suppose because it's a smoke-free hotel. However, our room smelled of stale cigar smoke when we entered. Plus, there was the rowdiness of kids running in the hallway late in the evening. But the water was hot, the air conditioning was cool, and the bed was clean.
Comment from Hotel Management
27 May 2024 by Front Desk, Hotel Management
Thank you for taking the time to leave a review of your recent stay. We apologize for the inconvenience caused by the security deposit requirement and any unpleasant odors in your room. We will address these issues with our housekeeping and maintenance teams to ensure they are resolved promptly. We are glad to hear that you found the water, air conditioning, and bedding to your satisfaction. We hope you will consider giving us another chance to exceed your expectations in the future. Thank you for your feedback.Thanks,Super8
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
15 Jun 2024 by GM, Hotel Management
Dear Kourtney,Thank you for taking the time to leave feedback for Super8 Pennsville. I am sorry that you did not enjoy your stay with us. Please give me a call directly at the hotel. I would love to learn the reason behind 1 star review. I look forward to hearing back from you soon.ThanksSuper8
by A verified traveler
Posted 25 May 2024
Wi-Fi bad, room has broken stuff everywhere. Crappy bed,
Comment from Hotel Management
27 May 2024 by Front Desk, Hotel Management
Thank you for your feedback. We apologize for the issues you experienced during your stay. We will address the Wi-Fi and room maintenance issues to ensure a better experience for our future guests. We appreciate your honesty and hope to have the opportunity to improve upon your next visit.Thanks,Super8
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
27 May 2024 by Front Desk, Hotel Management
Thank you for your feedback and for taking the time to review our product. We appreciate your honesty and will consider your comments as we strive to improve our services. If there is anything specific you think we could do to better meet your needs, please feel free to let us know. Thank you for choosing us.Thanks,Super8
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
10 Jun 2024 by GM, Hotel Management
Thank you for taking the time to tell us about your experience at Super 8. It is always a pleasure to receive a perfect score. Here at Super 8, we continuously strive to exceed your expectations. We are thrilled to know that you enjoyed your stay. I look forward to welcoming you on your next trip.Thanks,Super8
