Ratings based on 366 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
There was no available wifi. The a/c needed to be maintained- it was very loud.
Comment from Hotel Management
2 May 2024 by ., Hotel Management
Hello, good day. Thank you for your comment. We are sorry for any inconvenience you may have experienced with the air conditioning. We regularly perform preventive maintenance, but sometimes these devices can have unexpected failures. Regarding the wifi service, unfortunately, there were interferences due to internet line updates by the local company in the area, which was beyond our control. We hope you will give us another chance to provide you with an even better experience on your next visit. Greetings!
by A verified traveler
Posted 9 Apr 2024
This place is pretty special. It is a small, low key resort. My son wanted to stay close to the pool, so we stayed in a standard room. The room wasn't great. The beds were hard, it could use a refresh, the air conditioner was loud, and there was no soundproofing. If we had picked one of the bungalows or treehouses, I likely would have given the place 5 stars. It is a nice alternative away from the hustle and bustle of La Fortuna but still close to lots of attractions.
Comment from Hotel Management
11 Apr 2024 by ., Hotel Management
Hello, we appreciate your visit and are glad to know you enjoyed our property. We would like to inform you that our standard rooms are the most economical, and we also offer bungalows and treehouses designed to ensure privacy. We look forward to the pleasure of welcoming you again in the future, offering you the opportunity to book one of these options for a more intimate and relaxing experience. We regret any inconvenience with the beds. We understand that bed firmness preferences vary from person to person, and we strive to find a balance that satisfies most. We are sorry for not meeting your expectations in this regard in our standard room. We look forward to your next visit and the opportunity to offer our bungalows. We regret that on this occasion the other options did not fit your budget. We thank you again for your visit and hope to see you in the future.
by A verified traveler
Posted 3 Apr 2024
Comment from Hotel Management
6 Apr 2024 by ., Hotel Management
Muchas gracias por su visita , fue un placer tenerlo de visita en nuestra propiedad, esperamos volver a ofrecerle nuestro servicios en el futuro, sera un placer atenderle nuevamente , saludos
by A verified traveler
Posted 24 Mar 2024
Overall the property was beautiful and lots of wildlife surrounding. Staff were always pleasant. Breakfast options were decent. Our only two complaints are the beds/pillows and the bugs in our room.Extremely hard and uncomfortable bedding and the large amount of bugs in our treehouse. Not sure if the cleaning crew left the doors open while they cleaned or if they managed to enter through the small openings but our last night in the tree house has several bugs that night.
Comment from Hotel Management
24 Mar 2024 by ., Hotel Management
We sincerely appreciate your detailed feedback about your stay. We are very sorry to hear about the issues you experienced with the beds and pillows. We understand that everyone has their preferences in this regard. We also regret the presence of insects in your room. It is important to note that, being located in the middle of the forest and jungle, we are not exempt from the presence of small flying insects. Although it is not common for them to enter, our staff always ensures that everything is in order and that the room is closed. We cannot say for certain how the insects entered, but our intention is to provide an excellent stay, so we deeply regret this incident on your last night.We take these issues very seriously and will address them immediately with our cleaning and maintenance team to ensure that the appropriate corrective measures are taken. We appreciate your kind words about the beauty of our property and the friendliness of our staff.We sincerely hope that, despite these minor issues, you enjoyed your stay and will give us another opportunity to provide you with a much more enjoyable experience in the future. Thank you for choosing our property!
by A verified traveler
Posted 23 Mar 2024
Comment from Hotel Management
22 Apr 2024 by ., Hotel Management
We greatly appreciate your visit to our property and look forward to the pleasure of serving you again in the future. It will be a pleasure to welcome you back. Best regards.
by A verified traveler
Posted 22 Mar 2024
We enjoyed our stay. The restaurant was excellent along with the service. There is a pond next to the restaurant where you can see the fish, ducks and wildlife. The owner visited with us and was very friendly. It is a family affair each son works in a different area. The breakfast was included and was very nice. The gardens are beautiful as well as the vegetable garden they have on site. We would recommend this hotel.
Comment from Hotel Management
22 Mar 2024 by Heliconias family, Hotel Management
Dear Melinda,Thank you so much for sharing your thoughts on your recent stay with us! We are thrilled to hear that you enjoyed the experience at our hotel, from the quality and service at the restaurant to the beauty and tranquility of our gardens and pond. It is an honor for us to showcase the passion we have for our work, reflected in every detail and in the warm, family-oriented approach we strive to offer all our guests.The family and the entire team are delighted to know that you appreciated the effort and love we put into maintaining our gardens and offering a breakfast that reflects the quality and freshness of our local produce, including those from our own vegetable garden.We hope to have the pleasure of welcoming you back and continuing to be a recommendation of yours for those looking for a special place to stay. Your support means a lot to us!
by A verified traveler
Posted 22 Mar 2024
Comment from Hotel Management
23 Mar 2024 by ., Hotel Management
¡Gracias por elegir nuestra propiedad para tu estancia! Esperamos tenerte de vuelta pronto y ¡Gracias nuevamente por habernos elegido!¡Saludos cordiales!
by A verified traveler
Posted 16 Mar 2024
Beautiful resort. Pool was nice and hot springs are lovely. Really enjoyed the opportunity to explore paths on the property and see flora and fauna (we saw a sloth on the first day, toucans, parakeets, and much more). We stayed in the treehouse and it was a wonderful treat. Would stay again here.
Comment from Hotel Management
22 Mar 2024 by Heliconias family, Hotel Management
Dear David,We are absolutely delighted to hear that you had a wonderful experience at our resort and that you enjoyed the beauty and serenity of our pool and hot springs. It’s heartwarming to know that our paths allowed you to explore and appreciate the rich flora and fauna that our property has to offer, including the sloth, toucans, and parakeets you encountered. It sounds like nature treated you to some of its best shows!Staying in the treehouse is indeed a special treat, offering a unique perspective on the surrounding natural beauty, and we're thrilled it added a memorable touch to your stay.We sincerely look forward to the opportunity to welcome you back for another stay. It's our goal to ensure that each visit is as delightful and fascinating as the last. Thank you for choosing us for your getaway, and for recommending us as a place to stay again.
by A verified traveler
Posted 12 Mar 2024 on Hotels
We loved this hotel! Kids had a blast with the hammocks and hot springs!
Only recommendation would be to have stronger AC. Room was very warm when we checked in and took a while to cool down.
Comment from Hotel Management
22 Mar 2024 by Heliconias family, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that your family had a blast enjoying the hammocks and hot springs. It’s great to know that these features added joy to your stay.We also appreciate your feedback regarding the air conditioning in your room. We understand the importance of a comfortable environment, especially after a day of adventure or relaxation around the resort. Please accept our apologies for any inconvenience experienced upon your arrival. We are taking your recommendation to heart and are looking into enhancing our cooling systems to ensure a more comfortable and refreshing welcome for all our guests.Thank you for choosing our hotel for your family's getaway. Your recommendations help us improve, and we hope to have the opportunity to welcome you back in the future, offering an even more comfortable and enjoyable experience.
by A verified traveler
Posted 11 Mar 2024
We stayed in a glass bungalow, which had glass walls on three sides. It was really an incredible experience. The people there were so helpful and friendly. The Hot Springs pools was a really unique experience. We would definitely go back.
Comment from Hotel Management
11 Mar 2024 by ., Hotel Management
We're thrilled to hear that you enjoyed your stay in our glass bungalow! We strive to provide unique and memorable experiences for our guests. The glass walls offer an unparalleled connection with nature, and we're glad to know that this feature was a highlight of your visit. Moreover, it's wonderful to hear that our team could positively contribute to your experience; we're always here to help and make your stay as enjoyable as possible. It's great to know that you enjoyed our hot spring pools, and we're pleased that you could enjoy a unique experience at our hotel. We look forward to the pleasure of welcoming you back in the future! Regards!
