Ratings based on 74 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Los Gatos
Posted 13 May 2024
Beautiful setting in a limestone gorge with a river flowing through it. Better than a white noise machine!
There are hiking and mountaineering trails in the immediate vicinity. As a vegan, I appreciated that they included both a vegan and vegetarian option on the dinner menu.
The thermal pools and the baths (balneario) were lovely. Don’t forget your bathing cap!
by A verified traveler
Posted 22 Oct 2021
The hotel was run down and in need of a remake. But it’s poorly built from the start, the painting had not been done under the curtains and the general finish was as if they had run out of money before the building works completion. Our bath had a algae sealant around it, as did the shower.
The food was absolutely atrocious, I have never experienced such bad food, they couldn’t even cook potato chips, the chef must of trained in a prison. As travelling in COVID times we needed Wi-fi for our travel forms which just crashed and never returned. The spa was shut but looked ok but for the general tiredness, probably from being in lockdown and unused.
This hotel has the potential to be excellent but for the food and Wi-fi that will not happen.
The staff were friendly and helpful. And if it was a staff review they would get a 9/10 but they are not the problem, the food and general lack of maintenance is.
by A verified traveler
Posted 16 Aug 2019 on Hotels
Comment from Hotel Management
21 Aug 2019 by Alberto rentero,Dirección, Hotel Management
Gracias por disfrutar de nuestras instalaciones y servicios. Seguimos trabajando para poder lograr la máxima satisfacción de nuestros clientes
by A verified traveler from Chelsea, Québec
Posted 25 Mar 2019
This property takes you to a trip to the past. It is located among the most breathtaking views of the Picos de Europa. The Spa circuit is nice, we really enjoy it. Something is missing with the food, after travelling around Spain, we can tell their meals have a lack of taste and quality. But if you are planning a trip to Potes or go throug this beautiful Mountains, I will recommend a night here.
Comment from Hotel Management
28 Mar 2019 by Alberto Rentero, Hotel Management
Thanks for enjoying our hotel and thermal water
Hope to see you again
Best regards
by A verified traveler
Posted 18 May 2024
La publicidad que le han dado no se corresponde con la realidad. Por un lado, la habitación estaba bien y el personal de limpieza con el que pudimos hablar fue muy amable. Sin embargo, en general, deja mucho que desear para ser un alojamiento de 4 estrellas. Deberían cuidar más los detalles y formar mejor al personal. En cuanto al balneario: grupo demasiado numeroso para el tamaño de las instalaciones. El agua se siente muy bien pero no dan información al respecto. Los precios de la cafetería son desorbitados. El sandwich de 15 euros me perseguirá en mis pesadillas. Además, el alojamiento no incluye desayuno, que son 17 euros más por el "buffet".
by A verified traveler
Posted 12 Apr 2024
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by A verified traveler
Posted 11 Nov 2023
Comment from Hotel Management
13 Nov 2023 by La Dirección, Hotel Management
Gracias por haber disfrutado de nuestros servicios e instalaciones
by A verified traveler
Posted 28 Oct 2023
Soy cliente hace años y en esta ocasión la habitación era peor q en otras ocasiones. La 316. No tenía bañera y se escuchaba el ruido de extracción de humos. Además en el baño la ducha estaba muy baja no siendo cómoda para una persona de 170 cms. El grifo del lavabo está un pco suelto y se mueve.
Por lo demás el personal muy atento y amable; Y el restaurante con calidad como siempre.
Comment from Hotel Management
29 Oct 2023 by La Dirección, Hotel Management
Lamentamos en esta ocasión no haber cumplido con sus expectativas. Tomamos nota de sus comentariosEsperamos volver a atenderles.Un saludo
by A verified traveler
Posted 23 Oct 2023
Comment from Hotel Management
13 Nov 2023 by La Dirección, Hotel Management
Lamentamos no haber satisfecho sus expectativas.Trabajamos para mejorarUn saludo
by A verified traveler
Posted 2 Oct 2023
I love the mountain views, spacially at 10 in the morning from the hot steam cave pool.
Comment from Hotel Management
14 Oct 2023 by Management, Hotel Management
Thanks for enjoying our hotel and surroundingsBest regards
