Ratings based on 346 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Neutral Bay
Posted 3 Mar 2024
Arrived at 4pm on the hottest day of the year in Pemberton at 41 degrees and was given a room facing west with the doors and windows wide open and the room was like an oven. We had to close everything and set the aircon to 20 degrees and go out for 4 hours before we could use the room. A tiny bit of forethought a few hours before, like closing curtains and turning on the aircon, could have made our arrival much more pleasant.
Comment from Hotel Management
9 Mar 2024 by Chefingo , Hotel Management
Dear Melissa Thank you very much for staying with us and thanks for the feedback.We usually always have the AC on for all arriving guests. We apologize that your team has missed your room. Very sorry. All the best wishes from the Forest Lodge.
by A verified traveler
Posted 24 Feb 2024
Comment from Hotel Management
23 Mar 2024 by Chefingo, Hotel Management
Dear Maria Thank you very much for staying with us and thanks for the review. We hope to welcome you again in the future. Ingo and Team
by A verified traveler
Functional but tired
Posted 18 Feb 2024 on HotelsAn overnight stop on a longer journey. Dinner in their restaurant. Well equipped but seems to have lost the zing and out of kilter with the way Pemberton presents.
Comment from Hotel Management
19 Feb 2024 by Chefingo , Hotel Management
Dear G Thank you very much for staying with us and thanks for the review. We are happy to hear that you had a good time and we hope to welcome you back again in the future here at the Little Paradise.Best wishes from the Team Ingo
by A verified traveler
Posted 1 Feb 2024 on Orbitz
Comment from Hotel Management
23 Mar 2024 by Chefingo, Hotel Management
Dear Robert thanks for the perfect 10. we are happy to hear that you enjoyed the place and had a good time. We hope to welcome you again in the near future. Ingo and Team
by A verified traveler
Posted 3 Jan 2024 on Hotels
Very nice place to stay. Stunning surroundings. However, I would not recommend Shefingo's, the restaurant on site. Service excellent but the food that I and my friends had, tasted as was cooked by an amateur.
Comment from Hotel Management
3 Jan 2024 by Ingo , Hotel Management
Dear Alex Thank you very much for staying with us and thanks for the great review. Best wishes for 20224 and we hope to welcome.Your Forest Lodge Team
by A verified traveler
Posted 11 Dec 2023 on Wotif
Nice secluded surroundings and kangaroos
Comment from Hotel Management
3 Jan 2024 by Chefingo, Hotel Management
Dear John Thank you very much for a top review, you make our team very happy. All the best wishes from the forest team and the KangaroosChefingo
by A verified traveler
Posted 29 Nov 2023
Comment from Hotel Management
3 Jan 2024 by Chefingo, Hotel Management
Dear Christian Thank you very much for staying with us. We wish you a very happy new Year and hope to welcome you again in 2024 Ingo and Team
by A verified traveler
Posted 21 Nov 2023 on Wotif
Check in process was easy and I felt very welcomed. The room felt very homey and was very clean. There was a variety of options from the minibar and kitchen (including appliances etc). Nice walk around the property to view the lake and wild life around (birds, kangaroos).
It’s probably the most comfortable hotel stay we’ve ever had. We also had dinner at the restaurant, the food was awesome and the service was great! Looking forward to stay again one day, thank you.
Comment from Hotel Management
3 Jan 2024 by Chefingo, Hotel Management
Dear Gishiel Thank you very much for staying with us and thanks for the excellent review. You make u s very happy and we hope to see you again in the near future.All the best wishes from the Forest Ingo
by A verified traveler
Posted 18 Nov 2023
Likes:
- Quiet
- coffee machine
Dislikes
- only given 1 coffee capsule per guest per night ( any additional are payable, how much are these capsules anyway that they should charge guests who are paying $150 per night stay)
- we stayed 2 nights and the cleaning was not thorough ( trash cans not emptied , carpet not vacuumed)
- very expensive restaurant , most guests evidently choose to dine elsewhere
Comment from Hotel Management
18 Nov 2023 by Chefingo, Hotel Management
Dear Eileen We have about 80% of all inhouse guest dining with us and we are receiving a lot of comments on how good a value fore money our offer is! And it is, i have made the market research many times and all the time and you can be assured that we offer value for money compared to our competition. Just last week a college from a restaurant near by had dinner hear and commented on how reasonable priced we were. We also offer espresso machines with Coffee pods which no one else does at that lower price level room that you booked. We provide a service and need to make money with that service. We offer endless instand coffee and tea free of charge and only charge 1 for a coffee pod. I don't know of any hotel i have ever stayed that you get espresso coffee pods for free in a standard room. In a superior suite, for sure but not in a standard room. To answer your question the capsule cost 45sent without labour cost and Gst. And just on a sidenote you stayed in our superior suite because we upgraded you for free, an upgrade worth 200 and you are concerned about 1 for a coffee pod. Well some people are never happy, they want it all for free. We can't do that, we need to service and replace broken Coffee machines. Best regards and good luck in your research for free coffee
by A verified traveler
Posted 13 Nov 2023
Everything was simply the best!
The BEST VALUE STAY in the Pemberton Region and I stayed at many.
Comment from Hotel Management
13 Nov 2023 by Chefingo, Hotel Management
Wow Simply the best is simply wonderful to hear from you!!! Thank you very much for staying with us and thanks for the great review. We hope to welcome you back here at the little Paradise!! Ingo and team
