Ratings based on 462 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Apr 2024
Beds Were the worst part, very uncomfortable.
Comment from Hotel Management
23 Apr 2024 by Manager, Hotel Management
Hello Jeff, We appreciate your feedback regarding your recent stay. We will pass this information on to our management team for further review and improvement. Thank you for bringing this to our attention.
by A verified traveler
Posted 16 Apr 2024
Place was clean. Didn’t have a strong odor. Beds did make a lot of noise could have quieter. Overall felt very well kept
Comment from Hotel Management
17 Apr 2024 by Manager, Hotel Management
Hello Jasmine, We appreciate your positive feedback on the cleanliness and upkeep of our hotel. We'll make a note about the bed noise to ensure a comfortable stay for future guests. Thank you for sharing your experience with us.
by A verified traveler
Posted 19 Mar 2024
I dont like the fact i had to pay an extra 20 dollars for a 5lb dog. Cleanining up around outside would be great.
Comment from Hotel Management
22 Mar 2024 by Manager, Hotel Management
Hello Kathleena, We appreciate your feedback regarding the pet fee and cleanliness around the hotel premises. Your comments will be shared with the relevant teams for review and improvement. Thank you for bringing these concerns to our attention.
by A verified traveler
Posted 9 Mar 2024
Comment from Hotel Management
12 Mar 2024 by Manager, Hotel Management
Hello Tyler, We are glad to hear that you chose to stay with us. If you have any further details to share about your experience, please do not hesitate to reach out to us directly. We would appreciate the opportunity to address any concerns you may have.
by A verified traveler
Posted 4 Mar 2024 on Travelocity
The room itself was very nice but the bathroom was awful. The light had bugs in it, the tub drain had rust and the floor was dirty.
Comment from Hotel Management
6 Mar 2024 by Manager, Hotel Management
Hello Steven, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
by A verified traveler
Posted 4 Mar 2024 on Hotels
Stay was amazing but water pressure sucks and the hot water does not last longer than 10 minutes jacuzzi tub took 45 minutes for tub to fill up half way and hot water ran out before it could get cold
Comment from Hotel Management
6 Mar 2024 by Manager, Hotel Management
Hello Michael, Thank you for sharing your experience with us. We appreciate your feedback on the water pressure and hot water availability in the jacuzzi tub. Rest assured, we have noted your comments for further review and improvement. We hope to welcome you back for a better stay next time.
by A verified traveler
Posted 23 Feb 2024
Great place to relax
Comment from Hotel Management
24 Feb 2024 by Manager, Hotel Management
Hello Natalie,We're thrilled that you found our hotel to be a great place to relax! We encourage all guests to unwind and enjoy their time with us. If there's anything else we can assist you with, please do not hesitate to reach out to our management team for further assistance.
by A verified traveler
Posted 16 Feb 2024 on Hotels
Waited 15 minutes to check in, no one was in the office. Could only take a shower, the switch to turn the shower on and off was rusted so we couldn’t take a bath only showers. The people at the desk were rude to us the whole time. The housekeepers were really nice tho!
Comment from Hotel Management
17 Feb 2024 by Manager, Hotel Management
Dear Guest,We apologize for the inconvenience you experienced during check-in and with the shower switch. We appreciate your kind words about our housekeeping staff and will address your concerns with our front desk team for improvement. Thank you for sharing your feedback with us.
by A verified traveler
Posted 26 Jan 2024
Comment from Hotel Management
28 Jan 2024 by Manager, Hotel Management
Hello ADAM,We're sorry to hear that you didn't have a great stay. We value your opinion and would appreciate it if you could reach out to us directly so that we can address any specific concerns you may have had. We want to ensure a positive experience for all of our guests.
by A verified traveler
alright for the money
Posted 7 Jan 2024 on HotelsIt was ok the tv didn’t work but other then that it was alright the pool was closed and they we’re remodeling.
Comment from Hotel Management
10 Jan 2024 by Manager, Hotel Management
Hello Dustin,Thank you for staying with us and for sharing your feedback. We apologize for any inconvenience caused by the TV and the pool closure due to ongoing remodeling. We appreciate your understanding during this process. We hope to have the opportunity to welcome you back for an improved experience in the future.
