Ratings based on 123 Verified Reviews

4.4 out of 5
84% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 3 Sep 2022
I love the sceneryy and the room. Spacious and scenic
2 out of 5
by A verified traveler

Posted 30 May 2022
Booked a suite room for my 1 night stay. Merely less than half an hour after check-in, I was stuck inside the room & unable to get out as the door latch was faulty. The metal piece was already crooked & wooden panel at the door was semi detached from door panel (the whole door was loose and couldn't close fully). 3 maintenance guys came, unable to solve the issue from outside so I had to help them to unscrew the latch from inside. Pretty sure the same thing happened to previous guest who had stayed in the same room. When I highlighted the issue to front desk, they claimed it had not happened before. How do you explain the crooked latch & loose wooden panel? The staff could've offered to change another room for me but they did not, and I had to wait for them to change to the new latch. As a result I was late for dinner appointment. This should not have happened from 1st place, what happen if there's fire?
4 out of 5
by A verified traveler

Posted 26 Dec 2021
Check in smooth,my rooms is clean, only my child's room the tv remote not function,the breakfast was moderate,not so many choices,but the taste is good.The pool was great.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 29 Oct 2021
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 19 Mar 2021 on Hotels
5 out of 5
by A verified traveler

👍👍👍 Will repeat stay accomondation.

Posted 9 Mar 2021 on Hotels
A very good place for family stay. Well managed facilities.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 27 Feb 2020 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 17 Feb 2020 on Hotels
5 out of 5
by A verified traveler

Posted 29 Dec 2019 on Hotels
great!!
Comment from Hotel Management
17 Feb 2020 by Baharin Baharudin, Hotel Management
Greetings from Ancasa Royale Pekan Pahang! Thank you for posting your review and it was a pleasure having you staying at our hotel and we hope that your stay with us was memorable. We would like to take this opportunity to thank you for your comments and we trust the facilities and services rendered were satisfying and meet your expectation. Once again, we would like thank you for your support and do hope to welcome you back to Ancasa Royale Pekan in the near future. We hope to welcome you back to the hotel soon! Warm regards, Baharin Bin Baharudin General Manager
5 out of 5
by A verified traveler

Posted 20 Sep 2019
nice staff and value of money
Comment from Hotel Management
16 Oct 2019 by Baharin Baharudin, Hotel Management
Greetings from Ancasa Royale Pekan Pahang! Thank you for posting your review and it was a pleasure having you staying at our hotel and we hope that your stay with us was memorable. We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. I am very happy to hear that our staff made your feel at home. This is really one of the things that we try to maintain in our hotel. We hope to welcome you back to the hotel soon! Warm regards, Baharin Bin Baharudin General Manager
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