Ratings based on 13 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Terrible stay
Posted 26 Dec 2023 on HotelsThis hotel being a 5 star is a joke. The rooms are very old and the bathroom had a very bad smell to it. The room was not maintained well and was dirty. I have stayed at numerous 3,4, and 5 star hotels all over the world. This was by far the worst hotel and experience. The hot water did not work properly for showers and the lights went out at least once an hour. The restaurant’s food was very oily and they did not serve proper lunch after 1:30pm so for check in we had very few options. We had to visit nearby hotels during the stay for lunch because this hotel was not very accommodating. After a 10 kilometer hike we would have limited options and went to a nearby lemon tree hotel and the food there was much better. If I had to rate this hotel I would give it 2 or 3 stars and definitely not a 5. Online it says there are 2 restaurants but in reality only one will be open and there is no cafe at all. If you want a mediocre stay then you should stay here but if you want something memorable please choose another hotel.
by A verified traveler
Posted 17 Oct 2022
Great Service, Great Service it is the secret of the hotel.
We enjoyed staying the property, large room with huge bathrooms and nice balcony.
The hotel was clean and quiet and pool area is well maintained.
The service level at the restaurant was superb and so is the food!
We had a great massage at the SPA, it was relaxing.
The reception team did excellent service helping us fixing our reservation.
I would like to emphasise the great service we got from: Menuka, Gerom, Blessy !
Recommended property!
by A verified traveler
Awesome stay. 5 stars
Posted 28 Feb 2022 on HotelsAmazing property, clean rooms, friendly staff, mouth watering food.
by A verified traveler
Posted 3 Jan 2022 on Hotels
It was nice, Happy and comfortable stay.
by A verified traveler
Authentic and Serene!
Posted 31 Dec 2021 on HotelsAmazing place and a must stay for those seeking the authentic and traditional Kerala experience. The service is amazing and the staff go out of the way to make your stay memorable. A hughe shout out to the staff for the Christmas Dinner. With a rebound of the pandemic (Dec 2021) the staff did a brilliant job managing the buffet and ensuring everyones saftey. While the bathrooms get a 5 star for ambience an only area of improvement would be the bathroom plumbing. The resort ambience and customer service more than compensated for this issue though.
Keep up the great work!!!
by A verified traveler from Pittsburgh, PA, USA
Posted 1 Apr 2019
We had a fantastic three day stay. The staff was welcoming and accommodating, and the food was wonderful.
by A verified traveler from Bangalore
Posted 4 Nov 2018
unfortunately we have been charged with the breakfast. Which was obviously not mentioned in my email or booking details I received
by A verified traveler
Excellent stay!!
Posted 5 Jan 2018 on HotelsThe property was fabulous. Right from the check in to the services was all what one would expect of a property of this standard. To add to it the small patio gives a homely feeling where you are surrounded by trees and birds chirping.
Recommended
for Everyoneby A verified traveler
Great location great food
Posted 30 Dec 2017Wish there was a bar and more food location options. There was only one on-site restaurant, but the food was great. We had no towels or extra bed on our room. Towels came later and the extra bed was not available. The location was good and staff was friendly. The spa was very basic place.
Recommended
for Everyoneby A verified traveler from ahmednagar
Extra charges charged for gala dinner
Posted 25 Dec 2017The hotel has charged extra charges for the gala dinner where it was said that its included in the charges and took extra money from us
