Ratings based on 96 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Singapore
Posted 30 Apr 2024
They forgot to clean the rooms - disappointing.
Comment from Hotel Management
2 May 2024 by Angela Thorne, Hotel Management
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay. To express our sincerest apologies, we hope you and your family enjoyed the complimentary lunch we provided.Providing a clean and refreshed room is our top priority for us, and we regret that we fell short of your expectations in this instance.Your satisfaction is paramount to us, and we are reviewing our procedures to prevent such occurrences in the future. We hope to have the opportunity to welcome you back with exceptional experience you deserve.
by A verified traveler
Posted 23 Apr 2024
This place is out a fairy tale beatiful clean great staff excellent food and wine outdoor garden gorgeous 😍
Comment from Hotel Management
23 Apr 2024 by Angela Thorne, Hotel Management
Thank you, Pamela! We hope to see you again this summer!
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Angela Thorne, Hotel Management
Thank you, Esther!
by A verified traveler
Posted 18 Apr 2024
Beautiful room
Comment from Hotel Management
19 Apr 2024 by Angela Thorne, Hotel Management
Thank you, Robert!
by A verified traveler
Posted 13 Apr 2024
Property was absolutely beautiful
Comment from Hotel Management
15 Apr 2024 by Angela, Hotel Management
Thank you, Michele! We hope to see you again soon!-Angela Thorne
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
12 Apr 2024 by Customer Care, Hotel Management
Thank you for taking the time to post a review. We appreciate the positive feedback and hope to see you again on your next visit to the area.
by A verified traveler
Posted 3 Apr 2024
I had been to the abbey during a snowstorm 2 years ago and when thinking of a nice retreat away from the city I remembered this hotel.
2 years ago, it was bustling with spa goers, the restaurants were opened and guests had access to a gym and indoor whirlpool to unwind after a day of hiking nearby trails. There were even rocking chairs in the porch with a great refreshment hour. Fast forward, all these touches are missing! Sadly, they replaced the rockers with high top tables, restaurants don’t have daily breakfast, and there isn’t a whirlpool available to the guests. The restaurant changed significantly also- I remember coming with a friend and raving about the food- candied fig and prosciutto salad, bone marrow, and sticky toffee pudding with crème anglaise. The food was just okay.
The grounds are well maintained and beautiful and then you make your way through the carpeted hallway to the single elevator that smelled like rotting garbage. Definitely not what you would expect at this price point. The elevator had different smears on the walls and the carpet was filthy. Checked into my room and the benches in front of the bed had visible stains on it. I am a very clean person and thankfully I brought my own cleaning supplies, and when I cleaned the toilet seat the Lysol wipe was dirty.
Unfortunately, the area is a sleepy town and not as walkable as other Hudson River towns. There were very limited places to shop or dine at and further added to the disappointment.
Comment from Hotel Management
3 Apr 2024 by The Abbey Inn and Spa, Hotel Management
Hello Melissa,I understand the changes since your last visit were quite disappointing. The removal of amenities like the indoor whirlpool and rocking chairs, along with the decline in restaurant quality certainly detracted from your experience. Unfortunately, the day after a holiday, additionally it being a Monday where most people are back to work doesn’t make the area as exciting as it is on the weekend or even spring and summer. The spa no longer has the whirlpool as we increased the spa with exceptional service add-on’s and added more rooms for these services.We take much pride in our property as well as our Michelin recommended restaurant with some of our top chefs and farm to table food. There are just as many restaurants in town that we always recommend to our guests when they want to venture off the property. Our restaurant hours are as listed on our website as well as the in-room welcome book. We do serve breakfast every day except Tuesdays. Our front reception did bring out some complimentary parfaits to you and your daughter and also offered some fresh fruit and juice that was declined. Also in town there are some wonderful cafes as well small shops and boutiques along with many other things-to-do that we have on our lists that we make available to our guests when they ask for recommendations. I’m sorry the missing rocking chairs were a disappointment as we did elevate our guests experience with the high-top tables and chairs to enjoy their beverages and snacks, while viewing our famous porch overlooking the Hudson River. Your feedback provides valuable insights for the hotel to address these shortcomings and improve the guest experience.
by A verified traveler
Posted 1 Apr 2024
Spacious, clean, and well appointed room. Friendly and helpful staff Lovely stay.
Comment from Hotel Management
3 Apr 2024 by The Abbey Inn and Spa, Hotel Management
Thank you, Patricia!
by A verified traveler
Posted 28 Feb 2024
Comment from Hotel Management
12 Apr 2024 by Customer Care, Hotel Management
Thank you for taking the time to post a review. We appreciate the positive feedback and hope to see you again on your next visit to the area.
by A verified traveler from Brooklyn
Posted 26 Feb 2024
The Abbey was a perfect way to celebrate an anniversary. The rooms are just as stunning as the views. The staff is amazingly accommodating. The food in their in house restaurant was delicious. On top of all that the facility was spotless!
Comment from Hotel Management
3 Apr 2024 by The Abbey Inn and Spa, Hotel Management
Thank you, Christina!
