Ratings based on 988 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Manager, Hotel Management
Hello Abigail,We are sorry to hear that you did not fully enjoy your stay with us. Please do not hesitate to contact us directly to discuss any concerns you may have had during your visit. Your feedback is valuable to us in our continuous efforts to improve our services.
by A verified traveler
Posted 1 Jun 2024
The room smelled musty. The floor was plastic look like wood and it was dirty. It had Mismatched old furniture with scratches and nicks. The floor board was dirty with scuff marks. The wall had dust on it. Over my bed the ceiling in the corner had a hole with a poor square wood patch job that you could see into. One bed was on a metal platform it had a soft and squeaky mattress the other had wheels.There were holes, broken Sheetrock, behind the toilet and dirty corners everywhere. The bathroom floor and shower wall needed a bottle of bleach. There was No catch in the tub. The shower rod still had the rings from an old shower curtain. The drop ceiling was rusty. The bathroom door is old, swollen and peeling. The front door as well, with scratch marks. All night long there was this beeping sound. In a nut shell the room was dated and not clean. The pictures I saw when I booked it was NOT the room I got. Even the paint job was sloppy. In the corner was an old particle board closet/ cabinet which had to be from the 80’s. $198 is wayyy too much for this place. When I checked in, the ladies were soo nice, I thought what a sweet place and then when I checked out I told the guy about the holes and smell and he said three consecutive times I will tell maintenance. I am sorry to give this review, but I had two hours before checkout time and decided to hand in my key early and stayed in my car rather than the room. And breakfast was a nutri gran bar😳
Comment from Hotel Management
3 Jun 2024 by Manager, Hotel Management
Hello elena, We apologize for any inconvenience you experienced during your stay. We take all feedback seriously and will address your concerns with the team. Your comments will help us improve our services for future guests. We appreciate your detailed review and regret we did not meet your expectations on this occasion. Please feel free to contact us directly if you would like to discuss your stay further.
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
2 Jun 2024 by Manager, Hotel Management
Hello Olivia,We're delighted to hear you had a pleasant stay with us! If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to welcome you back soon for another enjoyable experience!
by A verified traveler
Posted 27 May 2024
The place was clean but for the money paid, the bed was so unconsfortable, and room so small.
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Gretel,We appreciate you highlighting the cleanliness standards during your stay. We value all feedback and will certainly take your comments on the bed comfort and room size into consideration for future improvements. Thank you for sharing your experience with us.
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
27 May 2024 by Manager, Hotel Management
Hello shamika,We're delighted to hear that you had a wonderful stay with us! We look forward to welcoming you back again soon for another exceptional experience at our hotel.
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
24 May 2024 by Manager, Hotel Management
Hello Peter, We're sorry to hear that your experience did not meet your expectations. We encourage you to reach out to us with any feedback you may have so we can address any issues promptly.
by A verified traveler from New Canaan
Posted 18 May 2024
Beautiful view of the Hudson River from many of the rooms. Easy to locate and get to and from. Very 'down at the heels' in basic property upkeep. Not one hook to hang a towel or clothes in the bathroom. The mini-fridge and microwave were under the luggage rack/clothes hanger and had to be moved in order to hang our clothes!
Comment from Hotel Management
21 May 2024 by Manager, Hotel Management
Hello Martha, We appreciate your feedback on the lovely view and convenience of our location. We'll certainly take note of your comments regarding property upkeep and the placement of amenities in the room for future improvements. Your insights are invaluable to us as we strive to enhance our guest experience.
by A verified traveler
Posted 16 May 2024
The location was very nice, with a view of the river. The building is old, so the sound insulation was poor. We had a bad experience with a neighboring guest, which was not the Inn's fault, but this combined with the noisy refrigerator and AC unit resulted in a very poor nights sleep.
Comment from Hotel Management
18 May 2024 by Manager, Hotel Management
Hello Thomas,We apologize for the inconvenience you faced during your stay. We strive to offer a comfortable experience for all our guests. Your feedback is valuable to us, and we will address these concerns to enhance our services further. Thank you for sharing your experience with us.
by A verified traveler
Posted 14 May 2024
Good price
Comment from Hotel Management
14 May 2024 by Manager, Hotel Management
Hello gare,We're pleased to hear you found our rates to be good value. Should you have any other feedback or questions, feel free to reach out to us directly.
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
17 May 2024 by Manager, Hotel Management
Hello Miguel, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
