Ratings based on 257 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
I stayed in a Muso room. The room and property are very well maintained and looked after. However, the walls were paper thin. At 3am last night some guests arrived next door to me. They were very loud for over an hour… The staff were excellent and the view from the pool was sublime. This was my second visit to Suarga, if I stayed there again, I wouldn’t choose a Muso room.
Comment from Hotel Management
2 Jun 2024 by Suarga Guardian, Hotel Management
Dear Ms Clare,Thank you for your kind review, we appreciate your time to write your feedback for us and future Suarga guests. We have a diverse variety of rooms. The Muso Pentrooms, the Wantilans, the Bajaus, the Jurangs and the popular Ulins. Each have a different style and design. Our Musos are often chosen for its mezzanine and the possibility to accommodate more than two people in one accommodation. In cases like yours we have our front office team available from 7 am until 2 am to assist you. During the absence of the front office staff we also have our security team who is 24/7 available. Thank you for staying with us and see you hopefully soon again at Suarga Padang Padang
by A verified traveler
Posted 28 May 2024
1) Wildlife: Expect bugs and animals, as the hotel is in a natural habitat with monkeys, ants, and other insects. However, the rooms are well-maintained, cleaned twice daily, and sprayed with eco-friendly repellent. During breakfast, ants can swarm tables and the buffet, so eat quickly.
2) Open Bathroom: The bathrooms have an open design, allowing a view of the stars while you shower. Though there’s a chance of encountering bugs, we never did. Store toiletries in the room to prevent monkeys from taking them. Lighting is dim but upon request they can install additional lights.
3) The Rooms: We stayed in the Muso Pentroom, which was well air-conditioned with comfortable beds. The room is minimalistic, without a TV or desk, so it's not ideal for remote work.
4) The Property: The pools and views are stunning, almost justifying the overall cost of SGD 2,000 for 6 nights.
5) **Food:** Generally overpriced, but there are multiple dining options nearby.
Verdict: 7.5/10 - it is at the end of the day an eco-friendly resort so don’t expect to be pampered. It’s a bit pricier than some of the hotels I’ve stayed at around the world BUT the pool and the view made up for it.
Comment from Hotel Management
30 May 2024 by Suarga Guardian, Hotel Management
Dear Mr Abbas,We appreciate your time in writing this review and appreciate your honest experience. We strive on improvement and will, thus, amongst a other changes remove the breakfast buffet and make it in the near future a breakfast menu to avoid attracting ants and other bugs during breakfast. We put all our efforts in combining luxury with the pursuit to keep preserving our environment whilst reducing pollution. Thus, we appreciate our valued guests who help us in our efforts and support our core values. We wish you a pleasant journey and hope to welcome you at Suarga Padang Padang soon again.
by A verified traveler from Vancouver
Posted 27 May 2024
It's a hard property to review! It's very pretty with exquisite views and a sense of connection to the ocean. I love the bamboo-built common area and bar. The villa is very Balinese and looks pretty too.
However... No in-room coffee, no in-room tissue, lots of in-room cockroaches, no luggage stand, poorly lit, food pricing is stupid, breakfast is minimal and any extra food or coffee is chargeable. I find the hotel to be in complete contradiction to all the other Bali properties. It's pretty but is very low value.
by A verified traveler
Posted 14 May 2024
Beautiful sunset view ❤️
Comment from Hotel Management
16 May 2024 by Ahyskel - GRO Suarga Padang Padang, Hotel Management
We are glad about your positive experience at Suarga Padang Padang
by A verified traveler
Posted 13 May 2024
Loved it! Beautiful place, great location, but the thing that really made it exceptional was the staff! Super friendly, they all address you with greetings (from the receptionist to the handyman), some even address you with your name.
Comment from Hotel Management
13 May 2024 by Ahyskel GRO Suarga, Hotel Management
Thank you so much for your lovely feedback. We will forward it to our team. Kind regards
by A verified traveler
Posted 6 May 2024
Proximity to Padang Padang Beach and the afternoon sunsets, overlooking surfers, is incredible.
Food and beverage pricing is higher than the surrounding restaurants.
Comment from Hotel Management
16 May 2024 by Ahyskel - GRO Suarga Padang Padang, Hotel Management
We are glad you had a great time at Suarga Padang Padang. Visit us soon again
by A verified traveler
Posted 24 Apr 2024
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Comment from Hotel Management
3 May 2024 by Ahyskel - GRO Suarga Padang Padang, Hotel Management
Thank you so much for your review. See you soon again at Suarga Padang Padang
by A verified traveler
Posted 13 Apr 2024
Property is very nice and staff are extremely friendly. The prices are just outrageously high
Comment from Hotel Management
24 May 2024 by Suarga Guardian, Hotel Management
Dear Mr Jonathan, thank you for your review. Please feel free to send us an email with your concern for assistance. We hope to welcome you at Suarga Padang Padang soon again.
by A verified traveler
Posted 13 Apr 2024
The pool view is excellent and the staffs are nice.
Comment from Hotel Management
24 May 2024 by Suarga Guardian, Hotel Management
Dear Ms Brigitte, thank you for your review. We hope to welcome you at Suarga Padang Padang soon again.
by A verified traveler
Posted 12 Apr 2024
I had lost my stuff and they dont do nothing
Comment from Hotel Management
24 May 2024 by Suarga Guardian, Hotel Management
Dear Dr Rami, we apologise for the trouble caused to you. Our staff thrives to support our valued guests as best of possible. Please feel free to send us an email with your concern to check if your lost item was found.
