Ratings based on 249 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Very spacious rooms!
Very good air-condition.
They don’t regulated at night like some hotels.
Comment from Hotel Management
4 Jun 2024 by Manager, Hotel Management
Hello Wanda,We're thrilled to hear you enjoyed our spacious rooms and efficient air conditioning during your stay. Your comfort is important to us, and we strive to provide a relaxing environment for all our guests. If you have any further feedback or if there's anything we can assist you with, please don't hesitate to reach out.
by A verified traveler
Posted 27 May 2024
We didn’t care for the room but the employee was very professional and allowed us to switch right away.
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Dollie, We are pleased to hear that our staff was able to assist you promptly during your stay. Our team takes pride in providing excellent service to our guests. Should you have any further feedback or require assistance in the future, feel free to reach out to us directly.
by A verified traveler
Posted 2 May 2024
The restroom was dirty and it was food inside the freezer
Comment from Hotel Management
2 May 2024 by Nimit Bhakta, Hotel Management
We are so sorry that has occurred to you with your stay! I will get with my housekeeping team and make sure this does. It happen to our next guest!
by A verified traveler
Posted 29 Apr 2024
Convenient location but evrning desk staff lacked customer service skills. Breakfast very limited ....Day desk clerk was pleasant.
Comment from Hotel Management
29 Apr 2024 by Nimit Bhakta, Hotel Management
Thank you for staying here at the Baymont by Wyndham Pearsall. We are glad you enjoyed it but however I will personally get with front desk personal and make sure this won’t happen again! Thank you!
by A verified traveler
Posted 18 Apr 2024
The staff was always professional and helpful. Some of the rooms can definitely benefit from a steam clean. Especially the couch and chairs in the rooms. Breakfast was a big plus as a lot of hotels in the area have stopped serving breakfast.
Comment from Hotel Management
20 Apr 2024 by Manager, Hotel Management
Hello Michael,We appreciate your kind words about our staff and breakfast service. Our team works hard to ensure a positive experience for all guests. Your feedback regarding the room cleanliness will be shared with the appropriate department for review and improvement. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
by A verified traveler
Posted 14 Apr 2024
Had an excellent time.
Comment from Hotel Management
17 Apr 2024 by Manager, Hotel Management
Hello Stephen,We are thrilled to hear that you enjoyed your stay with us! If you have any further feedback or suggestions, please feel free to reach out to our management team. We look forward to welcoming you back in the future.
by A verified traveler
Posted 1 Apr 2024
Comment from Hotel Management
1 Apr 2024 by Nimit Bhakta, Hotel Management
Thanks for staying with us @ Baymont by Wyndham Pearsall. We are happy you enjoyed your stay and hopefully get to see you next time.
by A verified traveler
Posted 17 Mar 2024
Comment from Hotel Management
9 Apr 2024 by Manager, Hotel Management
Hello Valerie & Rafael, We're sorry to hear that your experience didn't meet expectations. We welcome you to contact us directly to discuss any specific concerns you may have had during your stay. We value your feedback and aim to address any issues to improve our services.
by A verified traveler
An okay stay
Posted 1 Mar 2024 on HotelsI stayed for tonight’s. I arrived right before 10pm. It was a last minute decision to arrive into town for funeral services. I decided to pick this hotel for the great price and breakfast. But breakfast was already gone by 7am. Anywho, one room that we got had roaches in the fridge. They were crawling out as soon as I was about to open. But I was more disgusted with the restroom sink. It was clogged up and had thrash all in it. Which I couldn’t help to think was the room ever cleaned prior. The next afternoon I did see pest control I believe. So if I did see correctly kudos to that. We did get another room quickly.
Comment from Hotel Management
3 Mar 2024 by Manager, Hotel Management
Hello Abel,I'm sorry to hear about the issues you encountered during your recent stay. We appreciate your feedback and will address these concerns with the relevant departments to ensure they are properly looked into. Your experience doesn't meet our usual standards, and we value your comments to improve our service for all guests in the future.
by A verified traveler
Posted 29 Feb 2024 on Hotels
The staff at front desk was nice. The room was not clean at all. Will not stay again
Comment from Hotel Management
29 Feb 2024 by Nimit Bhakta, Hotel Management
We are sorry you didn't enjoy your stay here. I will get with my team and make sure room issues are resolved.
