Ratings based on 444 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
The manager was very helpful
Comment from Hotel Management
28 May 2024 by Carlos, Hotel Management
Dear Floyd,Thank you for choosing the Holiday Inn Express & Suites in Pauls Valley, Oklahoma for your recent stay. Also, thank you very much for taking the time to leave a review. We appreciate your feedback. We care about your comfort and happiness.We are so pleased to hear that our staff and manager did great. We take pride in getting to know our guests, and starting off the day right with a satiating breakfast & friendly smiles! Thank you again for your honest feedback. Thank you again for choosing the Holiday Inn Express & Suites.
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
24 May 2024 by Carlos, Hotel Management
Dear Heath. I first want to start off by apologizing to you for the subpar experience you had when staying at the Holiday Inn Express. As you've noticed, we are currently in the midst of light construction. Due to this fact, that can unfortunately have an impact on availability. As one floor closes, a newly renovated floor opens up. For you to have had such an unpleasant stay is unacceptable as our mission is to provide our guests with the best possible experience. We value your feedback, and we will work diligently to make improvements accordingly. Thank you again for your honest review as it will help us implement a new structure. We appreciate you choosing the Holiday Inn Express, and we hope that you will reconsider and choose to stay with with us again in the future so that we may show you that your unsatisfactory experience was an unfortunate exception.
by A verified traveler
Posted 12 May 2024
The beds were awesome. The hot breakfast was good. But they didn’t have coffee made after it was out. I told staff but apparently they were busy. The hot tube & pool were under construction. It does say that when we booked it. I was not happy. Since we drove from Wisconsin all day. It would have been nice to get in the hot tub
Comment from Hotel Management
24 May 2024 by Carlos, Hotel Management
Dear Edward.I wanted to take a moment to express my gratitude for choosing to stay with us recently.I would like to extend my apologies for any inconvenience caused during your stay with us due to the temporary closure of our pool. Regrettably, this information was not accurately reflected on our website, and for this oversight, I apologize.Please know that guest satisfaction is of the utmost importance to us, and we are working diligently to address the issue with our pool to ensure that such occurrences are minimized in the future.Once again, I apologize for any discomfort this may have caused during your visit. Your understanding and patience are greatly appreciated.Thank you for your understanding
by A verified traveler
Posted 22 Apr 2024
by A verified traveler
Posted 20 Apr 2024
Hotel clerk checking us in was amazing!
Comment from Hotel Management
28 Apr 2024 by Carlos, Hotel Management
Dear Kerri.I wanted to take a moment to express my gratitude for choosing to stay with us. It was a pleasure to welcome you as our guest. I am delighted to hear that you had a wonderful experience during your time at our establishment. Your satisfaction is of the utmost importance to us, and it is always rewarding to receive positive feedback. Thank you once again for your kind words and for choosing to stay with us. We are looking forward to welcoming you back in the near future.Sincerely,Carlos Gaitan.
by A verified traveler
Posted 11 Apr 2024
Very nice night & day front desk staff, friendlier than the Amarillo TX staff by far and the breakfast was better and they let us take a small breakfast to our elderly parents room! Amarillo front desk employee Linda, you could learn a lot from how to treat guests right, like Paul’s Valley Oklahoma Holiday Inn….hospitality super stars!
Comment from Hotel Management
14 Apr 2024 by Carlos, Hotel Management
Dear Elaine.I wanted to take a moment to express my gratitude for choosing to stay with us recently. I am delighted to hear that you had a wonderful experience during your time at our Hotel.Your satisfaction is very important to us, and we are constantly striving to provide the best possible experience for all our guest. your positive feedback serves as motivation for us to delivering exceptional service.Thank you once again for your kind words and for choosing to stay with us. We are looking forward to welcoming you back in the near future.
by A verified traveler
Posted 8 Apr 2024
Everything was good I wish they would have told me the pool was under construction when I made my reservation
Comment from Hotel Management
8 Apr 2024 by Carlos, Hotel Management
Dear Aryah.I am writing to express my sincere gratitude for choosing to stay with us recently.I would like to extend my apologies for any inconvenience caused during your stay with us due to the temporary closure of our pool.Please know that guest satisfaction is of the utmost importance to us, and we are working diligently to address the issue with our pool to ensure that such occurrences are minimized in the future.Once again, I apologize for any discomfort this may have caused during your visit. Your understanding and patience are greatly appreciated.Thank you for your understanding
by A verified traveler
Posted 24 Mar 2024
The rooms are great and the property clean. Unfortunately I book hotels that have a pool and hot tub and this hotel lists both. Upon arrival the front desk concierge told me the pool was out of order and the hot tub and not been working for over a year. Not sure why they are still listed on their page. Almost left and went somewhere else but then I would’ve had to try to get a refund through Expedia. Very disappointed!
Comment from Hotel Management
8 Apr 2024 by Carlos, Hotel Management
Dear Danielle.I am writing to express my sincere gratitude for choosing to stay with us recently.I would like to extend my apologies for any inconvenience caused during your stay with us due to the temporary closure of our pool. Regrettably, this information was not accurately reflected on our website, and for this oversight, I apologize.Please know that guest satisfaction is of the utmost importance to us, and we are working diligently to address the issue with our pool to ensure that such occurrences are minimized in the future.Once again, I apologize for any discomfort this may have caused during your visit. Your understanding and patience are greatly appreciated.Thank you for your understanding
by A verified traveler
Posted 23 Feb 2024
Comment from Hotel Management
23 Mar 2024 by Carlos, Hotel Management
I would like to Thank you for your stay. We hope that you will stay with us once more. Thank you for tacking the time to let us know how we did. If we can do anything for you on your next stay please let us know.
by A verified traveler
Posted 19 Feb 2024
Comment from Hotel Management
11 Mar 2024 by Francie , Hotel Management
I would like to Thank you for your stay. We hope that you will stay with us once more. Thank you for tacking the time to let us know how we did. If we can do anything for you on your next stay please let us know.
