Ratings based on 744 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Blackpool
Posted 24 May 2024
by A verified traveler from Torrevieja
Posted 20 May 2024
by A verified traveler
Posted 15 Apr 2024
Easy to find good parking and clean
Comment from Hotel Management
22 Apr 2024 by Tifany, assistant manager of the establishment, Hotel Management
Dear Lynne,Thank you for your comments.We are happy to know that you enjoyed your stay.Your opinion is very important. It allow us to know that the quality of our services meets the needs and expectations of our customers.I hope to see you again in one of our All Suites Apart Hotel establishments.Best regards,
by A verified traveler
Posted 24 Feb 2024
I slept so well every night, it was really quiet.
Loved having a kitchenette to sort my own meals. This was a good thing because there is only one restaurant nearby. I think mainly this hotel is for car owners who can travel around easily. There are bus stops 5 minutes walk away, but the buses are not very frequent. However, as I was attending an event at the Palais des Sports, the location was really convenient. But it's a long way out of town.
Comment from Hotel Management
28 Feb 2024 by Tifany, assistant manager of the establishment, Hotel Management
Dear Trudi,Thank you for your comments which I shared with my team. We are happy to know that you enjoyed your stay. Your opinion is very important. I hope to see you again in one of our All Suites Apart Hotel establishments. Best regards,
by A verified traveler
Ok for price if you have high tolerance
Posted 3 Nov 2023 on HotelsNot very clean. Fan in bathroom and kitchenette didnt work. Bed ok and nice to have kitchenette although only one tiny trash can in bathroom, none in bedroom or kitchen. Only one set of towels for 2 people. When I asked for more was told they were in closet but werent.
Comment from Hotel Management
6 Nov 2023 by Tifany, Adjointe de direction, Hotel Management
Dear Madam,Thank you for your comments which I shared with my team.We are sorry to know that your stay did not meet your expectations and please accept my apologies. It is important to us you have brought this information. Our team will mobilize to improve quickly the cleaning and your feedbackI hope to have the chance to change your mind on the occasion of another stay in our All Suites Appart Hotels establishments. I hope to see you again in one of our All Suites Apart Hotel establishments.Best regards
by A verified traveler
A terrible experience
Posted 28 Sep 2023 on HotelsOur dog was attacked multiple times by the local feral cat in the courtyard leading to our room. The reception staff tried to stop attacks but then allowed the cat into reception and fed it with ham. On complaint to the reception manager who shout repeatedly at me it was not their fault our dog was attacked. I felt I couldn’t take my dog out of the room without carrying him to make sure the coast was clear. A terrible experience!!!
We booked a disabled room which was on the 3rd floor. No bathroom facilities suitable for disabled at all no hand rails or seat and a shower a wheelchair would not access. Lacking in kitchen ware 1 mug 1 wine glass for 2 people. We have stayed in other all suite many time and found them great. WILL NOT RETURN HERE!!!
Comment from Hotel Management
3 Oct 2023 by Emilie, Directrice, Hotel Management
Mrs Alison,I'm sorry to read your coment. The pets are allowed in our hotel, and I'm sorry if a cat attcked your dog.Unfortunately, we cannot monitor animals and anticipate animal reactions to each other, but we have never had such problems.Yours sincerly,
by A verified traveler
Back again
Posted 18 Oct 2022 on Hotelsgood location and very acceptable accommodation for our short overnight stay. Receptionist was very clear and spoke excellent English giving us a very warm welcome. We had to leave very early in the morning and she reminded us to take the gate entry info with us and not leave it in the room with the door key. Have used several times and will use again.
Comment from Hotel Management
20 Oct 2022 by Emilie, Directrice de l’établissement, Hotel Management
Dear Barry,Thank you for your comments which I shared with my team.We are happy to know that you enjoyed your stay.Your opinion is very important. It allow us to know that the quality of our services meets the needs and expectations of our customers.I hope to see you again in one of our All Suites Apart Hotel establishments.Sincerely,
by A verified traveler
Excellent Hotel
Posted 28 Aug 2022 on HotelsA splendid hotel with friendly and helpful staff; clean room and comfortable bed. Just one small disappointment and that was the size of the towels, which were far from bath size.
Will definitely stay here again.
Comment from Hotel Management
22 Sep 2022 by Tifany, Adjointe de direction, Hotel Management
Dear Michael, Thank you very much for your comments which I shared with my team. Your opinion is very important. It allow us to know that the quality of our services meets the needs and expectations of our customers. I hope to see you again in one of our All Suites Apart Hotel establishments.Best regards,
by A verified traveler
Nice Spacious Apartments
Posted 30 Jun 2022 on HotelsPAU is a fantastic French town with the All-Suites, in the middle of the town centre. If you need parking, I strongly advise you to check availability before booking the accommodation as there are only approx 6 spaces, if you don't book you will be disappointed! There is parking nearby but is charged for length of time, I paid €12 euro for overnight approz 14 hours. Also make sure you have clear directions if driving as the hotel is in a pedestrian zone and you will need instructions on access.
Comment from Hotel Management
1 Jul 2022 by Emilie, Directrice de l’établissement, Hotel Management
Dear Jez,
I really thank you for your comment ! But our hotel is not in the middle of the town... and we have a big free parking !!
I hope seeing you again for your next trip in PAU.
Yours sincerely,
by A verified traveler from RENO
Posted 12 Jun 2022 on Travelocity
I have stayed at All Suites several times. The room is always very clean, the staff are attentive and very nice. And I appreciate the little gym---a rare amenity in modest accommodations in France.
Comment from Hotel Management
1 Jul 2022 by Emilie, Directrice de l’établissement, Hotel Management
Dear Sandra,
I thank you for your feedback.
I hope seeing you again for your next trip in PAU !
Sincerely,
