Ratings based on 101 Verified Reviews

4.2 out of 5
70% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Gilroy

This traveler left a rating score only Posted 7 Apr 2024
3 out of 5
by A verified traveler

Posted 6 Nov 2023
I liked that it was close to everything in the center of town...
5 out of 5
by A verified traveler

Posted 15 Jun 2023 on Hotels
Clean, personnel very friendly. AC for hot weather
5 out of 5
by A verified traveler

Posted 23 Feb 2023 on Hotels
My stay at Refugio Angels was exceptional. The staff in particular went out of their way to assist me. This is an extremely comfortable property due to the care of the staff.
5 out of 5
by A verified traveler

The Hotel is a Refuge

Posted 14 Nov 2022 on Hotels
This hotel was clean, accomodating, comfortable and the staff was friendly. The only problem was that on Dia de los Muertos we could not easily access the hotel as parking, traffic, and even the GPS was a nightmare. If there's a way to explain or advertise the logistics about how to get to it, that would help. Once we arrived, however, walking uphill, the staff actually went with one of us back down to the car and helped us get closer and with our luggage. Not their fault. Just something to think about. The hotel is near the plaza, activities and situated well.
3 out of 5
by A verified traveler

Posted 17 Sep 2022
The hotel initially put us in a large upstairs room with no windows. We were disappointed that there were no windows but it was a nice large room so no problem. We walked around town for a while and when we came back our room smelled like sewage! Our friend had the room next door and her room smelled fine. I told the front desk and no one seemed shocked or surprised or even interested in checking out the room. Anyway, the gave us a room on the first floor which was nice if a little damp.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 22 Nov 2021 on Hotels
5 out of 5
by A verified traveler

Posted 30 Dec 2020 on Hotels
Comment from Hotel Management
16 Jan 2021 by Recepción, Hotel Management
¡Gracias por alojarse con nosotros! Esperamos tenerle pronto de vuelta.
4 out of 5
by A verified traveler

Posted 13 Oct 2020
Comment from Hotel Management
22 Oct 2020 by RECEPCIÓN, Hotel Management
Gracias, continuaremos trabajando para que su estancia sea cada vez mejor.
5 out of 5
by A verified traveler

Posted 10 May 2019
Comment from Hotel Management
30 May 2019 by Atención al Cliente, Hotel Management
Agradecemos mucho su comentario es muy importante para nosotros
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