Ratings based on 167 Verified Reviews

3.8 out of 5
78% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from Alexandria

Posted 24 May 2024
I liked the hotel inside, it's very nice and the restaurants around the food very good.
4 out of 5
by A verified traveler

Historic hotel next to outdoor market

Posted 23 Feb 2024 on Hotels
Nice old historic hotel with open courtyard. It was chilly in March with no heat, but they did provide additional blankets. Staff was accommodating - let us check in early, ordered cabs, etc. Location is right next to busy outdoor market, but just a short walk to historic square.
1 out of 5
by A verified traveler

Posted 20 Feb 2024
On arrival we tried to check in, and the desk clerk said our credit card was blocked! We tried 2 more credit cards, and she said they were blocked. Same with our friends. We called our bank, all were good, they said the problem was at the hotels end. We told the clerk and she replied NO! We paid cash, spent the night in a dirty noisy room and changed hotels in the morning.
3 out of 5
by A verified traveler

Look elsewhere

Posted 22 Jan 2024 on Hotels
average stay, it was very cold with temps in the 50's, no heating in room, requested extra blanket it took about 45 mins to get blanket after a 2nd call. No type of cups or glasses in room, only 1 water bottle, had to ask for 2nd bottle. Room was in a back area with no view at all. only 2 working outlets, bedside lamps had to be plugged in to work, so no outlet available to charge phones. Location was great though.
3 out of 5
by A verified traveler

Posted 16 Jan 2024
We had stayed here before and it was great. This time the TV did not work right and we had to have help with it twice. The last night we just went without as it kept saying "no signal". The second day there we had no hot water even though we ran it for about 15 minutes. It is a cold climate and not pleasant trying to take a COLD shower. This was reported but not sure that anything was taken care of in a timely fashion. However, the bed was comfortable but when I asked for one more pillow they told me they had none even though they had lots of empty rooms.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 30 Dec 2023 on Orbitz
5 out of 5
by A verified traveler

Posted 21 Dec 2023
I did not like that the rooms are updated
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 12 Dec 2023 on Hotels
5 out of 5
by A verified traveler

Posted 11 Dec 2023
El hotel está muy bien ubicado, las habitaciones amplias y limpias, el servicio igual excelente, hacía mucho frío y tuvieron consideraciones enviando cobijas adicionales, además en lo personal y como comentario extra me encantó que ayuden a los perritos callejeros dándoles croquetas y agua, lo aplaudo y ojalá existan más personas así. Definitivamente regresaría.
5 out of 5
by A verified traveler from Guaynabo

Posted 3 Nov 2023
Best place to stay in Pátzcuaro
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