Ratings based on 418 Verified Reviews
3.1 Room cleanliness
3.0 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Aug 2023 on Hotels
by A verified traveler
Posted 17 Jun 2023
Money value. First class swimming pool.
by A verified traveler
Average quality hotel
Posted 27 Feb 2020 on HotelsI usually stay at another similar hotel next door, but thought I would try this one for a few days.
Nice size room but very sparsely furnished. But found ladies hair all over it, so it had not been cleaned thoroughly. Shower pressure was awful and had to ask for the shower head to be replaced. It was mounted at chest height, so had to crouch to get under it to wash my hair. Mattress was lumpy. No kettle or hair dryer in the room.
On the plus side, there is a nice swimming pool, internet speed was excellent and staff very friendly. The price was reasonable for a hotel in a good location and included breakfast, although the selection was very basic.
Whilst I would not rule out staying there again, I would prefer to stay at the other hotel, which has been my favourite for over ten years.
Comment from Hotel Management
28 Feb 2020 by Benya Company Limited, Hotel Management
Dear Mr Scott,
First of all, we would like to thank you for choosing to stay at the Welcome Plaza Hotel Pattaya. Thank you for taking the time to write us a review of your recent stay in our hotel. Your feedback is extremely valuable to us. Regarding the breakfast, no kettle and no dryer issue we will look into this issue to ensure this doesn’t happen again.”
Sincerely,
Benya Reservations
Benya Company Limited on behalf of Welcome Plaza Hotel Pattaya
28 Feb 2020
by A verified traveler
Posted 22 Feb 2020 on Hotels
Comment from Hotel Management
28 Feb 2020 by Benya Company Limited, Hotel Management
Dear Ming,
First of all, we would like to thank you for choosing to stay at the Welcome Plaza Hotel Pattaya and thank you for rating us. Your feedback helps us get better.
Sincerely,
Benya Reservations
Benya Company Limited on behalf of Welcome Plaza Hotel Pattaya
28 Feb 2020
by A verified traveler
Posted 20 Feb 2020 on Hotels
Comment from Hotel Management
28 Feb 2020 by Benya Company Limited, Hotel Management
Dear Ms Wasantha,
First of all, we would like to thank you for choosing to stay at the Welcome Plaza Hotel Pattaya and thank you for rating us. Your feedback helps us get better.
Sincerely,
Benya Reservations
Benya Company Limited on behalf of Welcome Plaza Hotel Pattaya
28 Feb 2020
by A verified traveler
Posted 15 Feb 2020 on Hotels
This hotel is aging badly. Breakfast was the worst I have every experienced in any hotel anywhere.
I'll never go back.
Comment from Hotel Management
28 Feb 2020 by Benya Company Limited, Hotel Management
Dear Mr James,
First of all, we would like to thank you for choosing to stay at the Welcome Plaza Hotel Pattaya. “Regarding the breakfast, Thank you for letting us know about this. We are sorry to hear you had such an experience, but we really appreciate you bringing this issue to our attention.”We will use the feedback to make us better and to ensure this doesn’t happen again.”
Sincerely,
Benya Reservations
Benya Company Limited on behalf of Welcome Plaza Hotel Pattaya
28 Feb 2020
by A verified traveler
Posted 5 Feb 2020
For the price given i would say not really fair but it was ok never the less.
Comment from Hotel Management
28 Feb 2020 by Benya Company Limited, Hotel Management
Dear Valued Guest,
First of all, we would like to thank you for choosing to stay at the Welcome Plaza Hotel Pattaya. Thank you for your candid review at your recent stay in our hotel. Your feedback is extremely valuable to us.
Sincerely,
Benya Reservations
Benya Company Limited on behalf of Welcome Plaza Hotel Pattaya
28 Feb 2020
by A verified traveler
Posted 29 Jan 2020 on Hotels
Comment from Hotel Management
31 Jan 2020 by Benya Group, Hotel Management
Dear Valued Guest,
Greetings from Welcome Plaza Hotel!!!
Thank you for writing us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again.
Best Regards,
Benya Reservation Group
by A verified traveler
Posted 21 Jan 2020
Not clean, uncomfortable beds, not safe,not to have an access to my documents after 11 pm till 7 am. We had to leave the property and get another hotel
Comment from Hotel Management
31 Jan 2020 by Benya Group, Hotel Management
Dear Valued Guest,
Greetings from Welcome Plaza Hotel!!!
Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologies that we fell short on your expectations in some area. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future.
Best Regards,
Benya Reservation Group
by A verified traveler
Posted 10 Dec 2019 on Hotels
