Ratings based on 192 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Apr 2024
The ocean view resort is worth the money. However, the noise from the hallway can be a bit distracting if you have noisy neighbors. The toilet was also a bit odd. Nevertheless, these don't take away from the overall experience.
Comment from Hotel Management
19 Apr 2024 by Pla, Hotel Management
We very much appreciate your comments regarding your stay at the Veranda Resort Pattaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
by A verified traveler
Posted 9 Dec 2023
Comment from Hotel Management
12 Dec 2023 by Preeyaporn T. Guest Experience Manager, Hotel Management
We very much appreciate your comments regarding your stay at the Veranda Resort Pattaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
by A verified traveler
Posted 5 Nov 2023 on Hotels
Comment from Hotel Management
12 Dec 2023 by Preeyaporn T. Guest Experience Manager, Hotel Management
We very much appreciate your comments regarding your stay at the Veranda Resort Pattaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
by A verified traveler
Posted 15 Sep 2023
Good
Comment from Hotel Management
16 Sep 2023 by Preeyaporn T. Guest Experience Manager, Hotel Management
We very much appreciate your comments regarding your stay at the Veranda Resort Pattaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
by A verified traveler
Posted 3 Jul 2023 on Hotels
我訂了3間房.到櫃台辦理住宿時.櫃台跟我堅持只有2間房.要我自己打電話跟hotels.com確認
服務人員非常的差. 我拿訂房資料給她看.她說她看不懂.要我自己跟平台聯絡. 問題是平台根本不接電話.
讓我急死了. 最後櫃台人員又說有3間房. 但每間都不同房型.
我再給她看訂房資料. 3間都一樣價錢. 怎麼會不同房型....到最後她又說好吧. 同房型
隔天退房時.說我們有多人使用早餐. 問題是我們根本沒訂含早餐的住宿. 根本沒下樓用早餐. 退房時也是很糟糕
這飯店的人跟電腦都很有問題
Comment from Hotel Management
10 Jul 2023 by Preeyaporn (Guest Experience Manager), Hotel Management
Thank you for taking the time to tell us about your experience at the Veranda Resort Pattaya - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
by A verified traveler
Posted 26 Jun 2023
Comment from Hotel Management
6 Aug 2023 by Preeyaporn T. Guest Experience Manager, Hotel Management
We very much appreciate your comments regarding your stay at the Veranda Resort Pattaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
by A verified traveler
Posted 24 Jun 2023
The staff at the breakfast room in this morning made our family so angry and annoyed.
Comment from Hotel Management
29 Jun 2023 by Preeyaporn (Guest Experience Manager), Hotel Management
Dear Khun Somruetai,Thank you for taking the time to tell us about your experience at the Veranda Resort Pattaya - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
by A verified traveler
Posted 13 Jun 2023 on Hotels
Comment from Hotel Management
26 Jun 2023 by Veranda Team, Hotel Management
Thank you for taking the time to rating us review score of your recent stay at Veranda High Resort Chiang Mai - MGallery and we hope to welcome you back again soon.
by A verified traveler
Posted 5 Jun 2023 on Hotels
Comment from Hotel Management
8 Jun 2023 by Preeyaporn (Guest Experience Manager), Hotel Management
Dear Khun Achimamas,We very much appreciate your comments regarding your stay at the Veranda Resort Pattaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
by A verified traveler
Posted 12 Apr 2023 on Hotels
Comment from Hotel Management
8 Jun 2023 by Preeyaporn (Guest Experience Manager), Hotel Management
Dear Khun JUNJI,We very much appreciate your comments regarding your stay at the Veranda Resort Pattaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
