Ratings based on 397 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
The staff were all really friendly and helpful. The room we stayed at was nice and spacious but it doesn't keep out the noises at all. People walking on the floor above, people walking / talking on the hallway, everything we heard throughout the whole stay. Our room was located on the second floor, but the noises from the ground floor was so loud I thought people were talking right in front of our room. The spa had only one room and one masseuse, so I couldn't book the spa during the time I wanted.
Lastly, the hotel has a 24-hour use of room concept, but only subject to availability, I didn't know this so we arrived at 8pm only to be told that we have to check out at 2pm the next day. This was a huge blow to us as we paid double the amount of other hotels we were looking at to stay at U-Pattaya specifically for this.
by A verified traveler
Posted 19 Jan 2024 on Hotels
Comment from Hotel Management
23 Jan 2024 by Cherry, Hotel Management
Thank you for rate us.
by A verified traveler
Great place but too far from city
Posted 18 Jan 2024 on HotelsIt is a beautiful property but very far from the city !!
The only problem is kitchen closes at 10/10.30 PM so you should only book if you want to sleep early and wake up early
Overall a beautiful hotel and very eco friendly
Comment from Hotel Management
23 Jan 2024 by Cherry, Hotel Management
Dear Rajesh, Greetings from U Pattaya. May I begin by thanking you for sharing your U Pattaya experience and it was a genuine pleasure to learn you enjoyed your time with us. Thank you for your kind compliment and I'll ensure to share your kind words to our team member. I hope this is not your last visit to U Pattaya as nothing would give us greater pleasure than by having the opportunity to welcome you again. Best regards, Suchitra Sirirak General Manager
by A verified traveler
Posted 30 Nov 2023 on Wotif
Lovely people and lovely place
Comment from Hotel Management
5 Dec 2023 by Cherry, Hotel Management
Dear Jenny, Greetings from U Pattaya. May I begin by thanking you for sharing your U Pattaya experience and it was a genuine pleasure to learn you enjoyed your time with us and that the food was to your liking. Thank you for your kind compliment and I'll ensure to share your kind words to our team member. I hope this is not your last visit to U Pattaya as nothing would give us greater pleasure than by having the opportunity to welcome you again. Best regards, Suchitra Sirirak General Manager
by A verified traveler
Wonderful boutique hotel with amazing view
Posted 26 Sep 2023 on HotelsVery nice boutique hotel. We had the sea view regular hotel room and found it a very nice and comfortable room with an amazing view. The garden villas can also be nice, but we really enjoyed the view (which you won’t have in the garden villas). Breakfast is very tasty and offers plenty of choice. Service is extremely warm and nice. The only isue we encountered was when we had dinner the first night. We ordered an appetizer, starter and main. Somehow the service got it mixed up and delivered everything together at the same time.
This hotel is also one of the few hotels that really is directly linked to the beach and sea.
Comment from Hotel Management
28 Sep 2023 by Cherry, Hotel Management
Dear Harm, Greetings from U Pattaya. May I begin by thanking you for sharing your U Pattaya experience and it was a genuine pleasure to learn you enjoyed your time with us. Thank you for your valued feedback for the F&B service sequence which we will improve this service to our guest. I hope this is not your last visit to U Pattaya as nothing would give us greater pleasure than by having the opportunity to welcome you again. Best regards, Suchitra Sirirak General Manager
by A verified traveler
Posted 31 Mar 2023
The location and beach access was perfect for a relacing stay. Staff were friendly and attentive.
Comment from Hotel Management
31 Mar 2023 by Cherry, Hotel Management
Dear Ricky, Greetings from U Pattaya. May I begin by thanking you for sharing your U Pattaya experience and it was a genuine pleasure to learn you enjoyed your time with us. Thank you for your kind compliment and I'll ensure to share your kind words to our team member. I hope this is not your last visit to U Pattaya as nothing would give us greater pleasure than by having the opportunity to welcome you again. Best regards, Suchitra Sirirak General Manager
by A verified traveler
Posted 25 Mar 2023
Comment from Hotel Management
31 Mar 2023 by Cherry, Hotel Management
Thank you for your valued feedback.
by A verified traveler from BROOKLINE
Posted 9 Feb 2023
Staff and service were top notch. Property itself is beautiful and well laid out. However, the beach is very dirty with cigarette butts, dead rat, dogs poo, etc... making it unpleasant to be at the beach.
Comment from Hotel Management
11 Feb 2023 by Cherry, Hotel Management
Dear Wassim,Greetings from U Pattaya. May I begin by thanking you for sharing your U Pattaya experience and it was a genuine pleasure to learn you enjoyed your time with us. Thank you for your concern about the beach cleanliness which we will ensure to take much more good care.I hope this is not your last visit to U Pattaya as nothing would give us greater pleasure than by having the opportunity to welcome you again. Best regards, Suchitra SirirakGeneral Manager
by A verified traveler
Posted 7 Feb 2023
Good place, nice decoration, good staff
Comment from Hotel Management
11 Feb 2023 by Cherry, Hotel Management
Dear Khun Patariya,Greetings from U Pattaya. May I begin by thanking you for sharing your U Pattaya experience and it was a genuine pleasure to learn you enjoyed your time with us. Thank you for your kind compliment and I'll ensure to share your kind word to our team member. I hope this is not your last visit to U Pattaya as nothing would give us greater pleasure than by having the opportunity to welcome you again. Best regards, Suchitra SirirakGeneral Manager
by A verified traveler
Posted 4 Jan 2023
The pool villa have many leaf around the pool and in the pool. It’s dirty. I can’t use it.
The hotel condition. I can stay in the hotel 24hrs. after check-in time.
Before check-in 1 day staff called to confirm. I inform the staff that I will check-in 6pm. But have to check-out within 2pm. If I want to stay until 6pm. I have to change room type to standard because pool villa have full booking and Staff told me I should to inform hotel before 1-2 weeks. I paid for relax in the expensive price but It’s worse than I though.
Comment from Hotel Management
11 Feb 2023 by Cherry, Hotel Management
Dear Khun Chutirat, May I begin by thanking you for sharing your review of your recent stay at U Pattaya. I would like to apologise that your stay with us did not meet your expectations. We value all feedback as it helps us to determine any areas in need of attention or improvement. Your comment regarding the 24-hrs use of room has been noted and apologize for the staff communication which we will ensure to improve this service to our guest.Once more, thank you for taking the time to submit a review. I hope the inconveniences you experienced do not keep you from staying with us again and that we are given the chance to welcome you back on your next visit to U Pattaya. Best regards, Suchitra Sirirak General Manager
