Ratings based on 995 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Centara Grand Mirage Beach Resort Management, Hotel Management
Dear Valued Guest,We are sincerely pleased to hear you enjoyed your recent experience with us at Centara Grand Mirage Beach Resort Pattaya. We will certainly share your thoughts with our team members as it is certain to serve as motivation. May I take this opportunity to thank you again for staying with us. We look forward to welcoming you back to Centara Grand Mirage Beach Resort for a more delightful experience.Best Regards, Centara Grand Mirage Beach Resort Management
by A verified traveler from Chesapeake
Posted 2 Apr 2024
Love it! Next time will try to go during Thailand winter season. March was way too hot
Comment from Hotel Management
15 Apr 2024 by Eve, Hotel Management
Thank you for choosing our hotel for your stay. Hope to see you again in next time.
by A verified traveler
Posted 26 Mar 2024
Comment from Hotel Management
27 Mar 2024 by Centara Grand Mirage Beach Resort Management, Hotel Management
Dear Valued guest,We are very grateful you took the time to share your thoughts regarding your recent experience with Centara Grand Mirage Beach Resort Pattaya. Please accept our apologies for an inconvenience. Your feedback is very important to us as we strive for continuous improvements. We have noted your comments and addressed to concerned department to ensure the problem will be solved .May I take this opportunity to thank you again for staying with us and look forward to hearing from you. We hope having the opportunity to welcoming you back again.Warm regards,Centara Grand Mirage Beach Resort Management
by A verified traveler
Posted 5 Mar 2024
The resort is really showing its age. Not maintained well at all. Bathroom within the room has mildew stains throughout. A hole in the wall where a phone once hung. TV with poor brightness, barely viewable. All facilities are super worn. Kids water play area has mildew/mold stains throughout. Paint worn off of most of the fixtures. The resort is under renovations so I hope next time will be a better experience if I choose to return.
As far as the service, it was mixed at best. I would like to recognize Koong and Pon in the Kid’s Club for watching our son. They did an excellent job, our son had nothing but great things to say about them.
I would like to also recognize Nancy in the Oasis restaurant. I am so grateful she was able to accommodate us when others we spoke to wouldn’t. My wife and I wanted to eat the buffet at Oasis that evening however our son wanted to have a cheeseburger which wasn’t on the menu at the buffet. We spoke to another person before Nancy which suggested we eat at another restaurant at the resort.
Lastly, I would like to recognize the Spa team, my wife and I enjoyed their services. They are very skilled in their work.
All in all, unfortunately I was quite disappointed with my stay here.
Comment from Hotel Management
7 Mar 2024 by Centara Grand Mirage Beach Resort Management, Hotel Management
Dear Valued GuestThank you for sharing your comments regarding your recent stay with us at Centara Grand Mirage Beach Resort Pattaya. Your feedback is very important to us as we strive for continuous improvements. We have noted your comments to ensure we continue to improve and achieve the highest standards. May we take this opportunity to thank you again for staying with us and we look forward to hearing from you. We hope having the opportunity to welcoming you back again.Warm regards,Centara Grand Mirage Beach Resort Management
by A verified traveler
Posted 2 Mar 2024
Modern
Comment from Hotel Management
16 Mar 2024 by Centara Grand Mirage Beach Resort Management, Hotel Management
Dear Valued Guest,We are sincerely pleased to hear you enjoyed your recent experience with us at Centara Grand Mirage Beach Resort Pattaya. We will certainly share your thoughts with our team members as it is certain to serve as motivation. May I take this opportunity to thank you again for staying with us. We look forward to welcoming you back to Centara Grand Mirage Beach Resort for a more delightful experience.Best Regards, Centara Grand Mirage Beach Resort Management
by A verified traveler
Posted 13 Feb 2024
Comment from Hotel Management
21 Mar 2024 by Centara Grand Mirage Beach Resort Management, Hotel Management
Dear Valued Guest,Thank you for sharing your comments regarding your recent stay with Centara Grand Mirage Beach Resort Pattaya. Your feedback is very important to us as we strive for continuous improvements. In this regard we would very much appreciate if you could share any further details of your experiences of the area you rated below 80%. Your comments will help us on further improvement.May I take this opportunity to thank you again for staying with us and we look forward to hearing from you. We hope having the opportunity to welcoming you back again.Warm regards,Centara Grand Mirage Beach Resort Management
by A verified traveler
Posted 28 Jan 2024
Comment from Hotel Management
2 Feb 2024 by Centara Grand Mirage Beach Resort Management, Hotel Management
Dear Valued Guest,We are sincerely pleased to hear you enjoyed your recent experience with us at Centara Grand Mirage Beach Resort Pattaya. It is truly rewarding for us to hear we were able to make a positive impact during your visit. We invite you to share your positive comments through the Survey sent from Centara Grand Mirage Beach Resort Pattaya as motivation.May I take this opportunity to thank you again for staying with us. We look forward to welcoming you back to Centara Grand Mirage Beach Resort for a more delightful experience.Best Regards, Centara Grand Mirage Beach Resort Management
by A verified traveler
Posted 9 Jan 2024 on Hotels
Comment from Hotel Management
12 Jan 2024 by Centara Grand Mirage Beach Resort Management, Hotel Management
Dear Valued Guest,We are sincerely pleased to hear you enjoyed your recent experience with us at Centara Grand Mirage Beach Resort Pattaya. We will certainly share your thoughts with our team members as it is certain to serve as motivation. May I take this opportunity to thank you again for staying with us. We look forward to welcoming you back to Centara Grand Mirage Beach Resort for a more delightful experience.Best Regards, Centara Grand Mirage Beach Resort Management
by A verified traveler
Posted 28 Dec 2023
Comment from Hotel Management
18 Jan 2024 by Centara Grand Mirage Beach Resort Management, Hotel Management
Dear Valued Guest,We are sincerely pleased to hear you enjoyed your recent experience with us at Centara Grand Mirage Beach Resort Pattaya. It is truly rewarding for us to hear we were able to make a positive impact during your visit. We invite you to share your positive comments through the Survey sent from Centara Grand Mirage Beach Resort Pattaya as motivation.May I take this opportunity to thank you again for staying with us. We look forward to welcoming you back to Centara Grand Mirage Beach Resort for a more delightful experience.Best Regards, Centara Grand Mirage Beach Resort Management
by A verified traveler
Posted 28 Dec 2023
Comment from Hotel Management
18 Jan 2024 by Centara Grand Mirage Beach Resort Management, Hotel Management
Dear Valued Guest,We are sincerely pleased to hear you enjoyed your recent experience with us at Centara Grand Mirage Beach Resort Pattaya. It is truly rewarding for us to hear we were able to make a positive impact during your visit. We invite you to share your positive comments through the Survey sent from Centara Grand Mirage Beach Resort Pattaya as motivation.May I take this opportunity to thank you again for staying with us. We look forward to welcoming you back to Centara Grand Mirage Beach Resort for a more delightful experience.Best Regards, Centara Grand Mirage Beach Resort Management
