Ratings based on 682 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Apr 2024
Beautiful relaxing right on the beach. Oasis in busy commercial patong
Comment from Hotel Management
29 Apr 2024 by Impiana Resort Patong, Hotel Management
Dear Regnier,Greetings from Impiana Resort Patong Phuket!Thank you for choosing to stay with us and for sharing your fantastic experience.We are delighted to hear that you found our resort to be serene and rejuvenating, offering a tranquil oasis amidst the bustling commercial area of Patong. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future.Best Regards,The Management Team
by A verified traveler from San Francisco
Posted 24 Apr 2024
Beach resort, quiet but close to the party
Comment from Hotel Management
24 Apr 2024 by Impiana Resort Patong, Hotel Management
Dear Daniel,Greetings from Impiana Resort Patong Phuket!Thank you for your perfect rating and excellent feedback! We are pleased that you enjoyed your stay at our lovely beach resort and loved its tranquility, and proximity to the party.We love to welcome you back for another enjoyable and memorable stay.Kind Regards,Management Team
by A verified traveler
Posted 5 Apr 2024
Close to the beach and great staff! :)
Comment from Hotel Management
20 Apr 2024 by Impiana Resort Patong, Hotel Management
Dear TomGreetings from Impiana Resort Patong Phuket!Thank you for choosing our resort for your vacation spot and for sharing your nice rating and awesome feedback. We are thrilled that you enjoyed your stay with us and loved our excellent location, right on the beach, and the services provided by our amazing staff members, of whom we are truly proud. Feedback as lovely as yours inspires us to keep providing only the highest standard of service to all our guests.Once again, many thanks for your support and we welcome the pleasure of hosting your stay again on your next visit.Kind Regards,Management Team
by A verified traveler
Posted 25 Mar 2024
Beautiful stay.
by A verified traveler
Posted 23 Mar 2024
Loved the view and location. Didn’t like the noise from the town and fireworkers all night.
by A verified traveler
Posted 10 Mar 2024
Our room was roach infested. Staff refused to give a new room and stated there were no other rooms available. We threatened to leave and requested a refund, that is when they decided to give us another room. It was smaller and they refused to refund us the difference.
by A verified traveler
Posted 22 Feb 2024
These property was refreshing
by A verified traveler
Posted 20 Feb 2024
This hotel is not anything like the pictures. First, the location is Patong Beach, basically in the most hectic & dirty areas of all Phuket. It smells of sewage & it’s very hard to get taxis to pick up / drop off because the street backs up for a mile and almost no cars can get through. Picture Mardi Gras & having your hotel room door right there. Second, the lobby and the bungalows are all open air, so there’s nothing to stop all the drunk people roaming the street to come into the property. As a solo female traveler, I would not recommend. Next, the rooms are run down. The shower head was hanging off the ceiling, there was mold & very obvious water damage all over the bathroom. Lastly, there’s only about 25 pool chairs that are always taken for the entire day, but only a few have people actually sitting in them, they just leave their stuff there at 7am & keep it occupied. I spent 5 days there and never got a chair once.
by A verified traveler
Posted 11 Feb 2024
The hotel is in desperate need of a complete renovation. The rooms are very dated and dirty. Mosquitoes everywhere and the bathrooms smell awful. The Impiana group obviously have no problem charging guests full rates for extremely poor quality accommodation. The overall hotel grounds are well kept (cheaper to maintain than the rooms). The location is the only plus point of this property, however it does not make up for the utterly dreadful condition of the rooms. Don’t be seduced by the 15 year old images. Take your money elsewhere….
by A verified traveler
Posted 9 Feb 2024
Thank you, Impiana! Your staff is incredible! From GM Gerard and his friendly and helpful tips to security Surayo, to Yot the drink master, to the super friendly front desk workers, to the omelet maker and the coffee girl and so many other respectful and fun staff - we cannot thank you enough for your kindness, smiles and warm welcome to your lovely resort!
How fabulous that the resort is right on Patong Beach. We were surprised by how quiet it was considering the busy road behind it. There is everything one needs within walking distance. And that beach and those sunsets are breathtaking! Impiana has lovely loungers and umbrellas by the pool. We are beach people so walked a bit down the beach to a huge area that rents lounge chairs and umbrellas for only a few bucks for the day. I think Impiana had some gravity chairs and the trees offer nice shade options in front of their property on the beach but we preferred the other chairs down the beach. Not a big deal - we appreciated that it wasn’t so chaotic in front of Impiana. :)
