Ratings based on 987 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Pineville
Posted 30 Apr 2024
Doubletree Hotel Phuket is close to the action on Pating Beach, yet is quiet because it is set back 150 meters from the road. Great Pools
Comment from Hotel Management
2 May 2024 by DoubleTree by Hilton Phuket Banthai Resort, Hotel Management
Dear Khun James,Thank you for your glowing review and we're delighted that you enjoyed our prime location, and appreciated our facilities. Your kind words mean the world to us, and we can't wait to welcome you back for another wonderful stay.Warm regards,DoubleTree by Hilton Phuket Banthai Resort
by A verified traveler
Posted 27 Apr 2024
Excellent hotel. Great location. Awesome staff. No complaints here.
Comment from Hotel Management
2 May 2024 by DoubleTree by Hilton Phuket Banthai Resort, Hotel Management
Dear Khun Elvis,Thank you for recently staying with us and for sharing your stay experience subsequent to your recent visit to DoubleTree by Hilton Phuket Banthai Resort. I am very happy to hear that you have enjoyed your stay and were satisfied with the service and facilities provided. Your positive feedback is much appreciated. It is truly an encouragement for us as we try to achieve even higher standards of service in order to exceed our valuable guests' expectation. We do look forward to welcome you back with a warm welcome cookie again in the near future.Warm regards,DoubleTree by Hilton Phuket Banthai Resort
by A verified traveler
Posted 16 Apr 2024
Comment from Hotel Management
22 Apr 2024 by DoubleTree by Hilton Phuket Banthai Resort, Hotel Management
Dear Khun Laurentiu,Thank you for sharing your wonderful experience! We're thrilled to hear that you enjoyed your stay. Our team works diligently to provide exceptional service and memorable experiences, and receiving such positive feedback is incredibly rewarding. It encourages us to continue our efforts in maintaining the high standards of hospitality our guests deserve.We look forward to the opportunity of welcoming you back to DoubleTree by Hilton Phuket Banthai Resort in the near future. Warm regards,DoubleTree by Hilton Phuket Banthai Resort
by A verified traveler
Posted 13 Apr 2024
The staff here are excellent and professional people. They take pride in serving customers and each interaction I had with the desk was great. They were attentive and there was never a long line
Comment from Hotel Management
14 Apr 2024 by DoubleTree by Hilton Phuket Banthai Resort, Hotel Management
Dear Khun William,Thank you for recently staying with us and for sharing your stay experience subsequent to your recent visit to DoubleTree by Hilton Phuket Banthai Resort. I am very happy to hear that you have enjoyed your stay and were satisfied with the service and facilities provided. Your positive feedback is much appreciated. It is truly an encouragement for us as we try to achieve even higher standards of service in order to exceed our valuable guests' expectation. We do look forward to welcome you back with a warm welcome cookie again in the near future.Warm regards,DoubleTree by Hilton Phuket Banthai Resort
by A verified traveler from weston
Posted 9 Apr 2024
Overall was good
Comment from Hotel Management
14 Apr 2024 by DoubleTree by Hilton Phuket Banthai Resort, Hotel Management
Dear Khun omer,We are thrilled to receive your perfect score rating and want to express our sincerest gratitude for choosing to stay with us. Our team works diligently to provide exceptional service and memorable experiences, and receiving such positive feedback is incredibly rewarding. It encourages us to continue our efforts in maintaining the high standards of hospitality our guests deserve.We look forward to the opportunity of welcoming you back to DoubleTree by Hilton Phuket Banthai Resort in the near future. Warm regards,DoubleTree by Hilton Phuket Banthai Resort
by A verified traveler
Posted 25 Mar 2024
Great facilities, great location and staff. Quality breakfast/dinner and drinks. Great deals at happy hour!
Comment from Hotel Management
25 Mar 2024 by DoubleTree by Hilton Phuket Banthai Resort, Hotel Management
Dear Khun Johnny,Thank you for sharing your kind feedback with us following your stay at our hotel. It is so rewarding for the team to be reminded of the positive impact their wonderful service has on our guests experience at the hotel as they always endeavor to make it the best possible. Our team members are highly motivated upon receiving your feedback.We look forward to the opportunity of welcoming you back to DoubleTree by Hilton Phuket Banthai Resort in the near future. Warm regards,DoubleTree by Hilton Phuket Banthai Resort
by A verified traveler from TAIPA
Posted 24 Mar 2024
Convenient
Comment from Hotel Management
25 Mar 2024 by DoubleTree by Hilton Phuket Banthai Resort, Hotel Management
Dear Khun CARMEN,We would also like to thank you for sharing your feedback with us and we are all very grateful to hear your stay was a pleasant one, it is truly rewarding to read this.We look forward to the opportunity of welcoming you back to DoubleTree by Hilton Phuket Banthai Resort in the near future. Warm regards,DoubleTree by Hilton Phuket Banthai Resort
by A verified traveler
Posted 21 Mar 2024
I love how I got a nice warm cookie at check in. It was a nice surprise!
The wed foam party bbq was amazing with the dj and the swim-up bar.
Food and drink prices were reasonable considering you’re at a 5 star hotel.
The only thing I didn’t like is having to put the key in the key holder just for the electrically to come on.It’s definitely a different concept for me personally but of course some may be used to that I'm just not.
Overall, I will be a returning guest!
Comment from Hotel Management
24 Mar 2024 by DoubleTree by Hilton Phuket Banthai Resort, Hotel Management
Dear Khun LaChelle ,Thank you for your feedback! We're delighted that you enjoyed our warm welcome with a cookie at check-in and had a fantastic time at our foam party BBQ with the DJ and swim-up bar. We're glad to hear that you found our food and drink prices reasonable for a 5-star hotel. We appreciate your input regarding the key holder concept and will consider your feedback for future improvements. We look forward to the opportunity of welcoming you back to DoubleTree by Hilton Phuket Banthai Resort in the near future. Warm regards,DoubleTree by Hilton Phuket Banthai Resort
by A verified traveler
Posted 20 Mar 2024
Comment from Hotel Management
14 Apr 2024 by DoubleTree by Hilton Phuket Banthai Resort, Hotel Management
Dear Khun Karren,We are thrilled to receive your perfect score rating and want to express our sincerest gratitude for choosing to stay with us. While you didn't leave specific comments, your high rating speaks volumes, and we are genuinely delighted to know that we were able to meet and exceed your expectations. Our team works diligently to provide exceptional service and memorable experiences, and receiving such positive feedback is incredibly rewarding. It encourages us to continue our efforts in maintaining the high standards of hospitality our guests deserve.We look forward to the opportunity of welcoming you back to DoubleTree by Hilton Phuket Banthai Resort in the near future. Warm regards,DoubleTree by Hilton Phuket Banthai Resort
by A verified traveler
Posted 11 Mar 2024
Main lobby is very hot and not much circulation. Also elevator was very hot and uncomfortable. Room maintenance was average. Location was great to the beach and shopping.
Comment from Hotel Management
14 Mar 2024 by DoubleTree by Hilton Phuket Banthai Resort, Hotel Management
Dear Khun Thepharack,First and foremost, we would like to thank you for taking the time to share your feedback with us. We do hope that you had a pleasant trip and reached home safely.We are sorry to hear that you were not completely satisfied with your recent stay, regarding the inconvenience from the elevator and the main lobby were uncomfortable and the room maintenance was average.On a positive note, we are delighted to hear that the location of the hotel is one of the great point as well as the cleanliness, team member services and hotel amenities.Once again, I appreciate you bringing this concern to our attention, and I apologise for any inconvenience it may have caused. If you have any further questions or concerns, please do not hesitate to reach out to me directly.Best Regards,DoubleTree by Hilton Phuket Banthai Resort
