Ratings based on 649 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Apr 2024
Overall nice property
by A verified traveler
Posted 19 Apr 2024
by A verified traveler
Posted 5 Apr 2024
Friendly staff, beautiful clean resort! Would stay again
Comment from Hotel Management
12 Apr 2024 by thai, Hotel Management
Thank you for taking the time to tell us about your experience at Andaman Embrace Patong.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Phuthai Rattanabut (Thai) Mr.Assistant Front Office Manager
by A verified traveler
Posted 12 Mar 2024
Comment from Hotel Management
12 Apr 2024 by thai, Hotel Management
Thank you for taking the time to tell us about your experience at Andaman Embrace Patong.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Phuthai Rattanabut (Thai) Mr.Assistant Front Office Manager
by A verified traveler
Posted 12 Mar 2024
The Hotel was in the most perfect place! Walkable to everything! the staff was great and friendly, very courtious and helpful. Rooms were clean and modern. The pools were awesome especially the pool bar area! breakfast had great options especially for vegetarians like me! i give it a 10 out of 10. Definetely will be my go to everytime I come here!
Comment from Hotel Management
21 Mar 2024 by Thai, Hotel Management
General Review Thank you for taking the time to tell us about your experience at Andaman Embrace Patong.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Phuthai Rattanabut (Thai) Mr.Assistant Front Office Manager
by A verified traveler
Posted 10 Mar 2024
Balcony door did not lock, staff did not carry out any special requests. Breakfast was horrible had it once. Room in the hotel was 8/10 and very modern.
Comment from Hotel Management
21 Mar 2024 by Thai, Hotel Management
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future so that we can provide a better experience.Sincerely,Phuthai Rattanabut (Thai) Mr.Assistant Front Office Manager
by A verified traveler
Posted 2 Mar 2024
Great hotel. Nice pool. Nice rooms!
Comment from Hotel Management
21 Mar 2024 by Thai, Hotel Management
General Review Thank you for taking the time to tell us about your experience at Andaman Embrace Patong.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Phuthai Rattanabut (Thai) Mr.Assistant Front Office Manager
by A verified traveler
Posted 17 Feb 2024
It was a pleasant stay. Our room was very clean and everything worked.
Comment from Hotel Management
21 Feb 2024 by Thai, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Phuthai Rattanabut (Thai) Mr.Assistant Front Office Manager
by A verified traveler
Posted 14 Feb 2024
Nice pool, unfortunately that's about all that was nice. Housekeeping rude, kept hanging up on me. Very loud banging and crashing at all hours, bit scary actually. Dirty, over flowing rubbish bins. The bloke who brought our bags to the room should have spent a couple of minutes explaining how the lights and Air Con work, very confusing. Horrible breakfast, I mean really horrible. Toilet paper replaced with a quarter or half a roll if you were lucky, we had to use the tissues. Really weird room layout, that just didn't work. The 'do not disturb/ clean the room ' switch outside the door never worked, so we had to inform the front counter every day to service the room. 2 small bottles of water each day is not enough when you can't use the tap water. Anyway, the list goes on, to say this is a 5 star resort is a joke, who ever did the rating obviously didn't step foot in pool access room no. 1311, this is a 3 star resort maximum, and if it wasn't for the pool, I wouldn't rate it at all. The bathroom had about 20 tubes of poorly applied white silicone around the tiles. We paid Sydney prices for the room, way to expensive for the poor quality. Anyway, 3 star's max, you've been warned.
Comment from Hotel Management
16 Feb 2024 by Thai, Hotel Management
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future so that we can provide a better experience.Sincerely,Phuthai Rattanabut (Thai) Mr.Assistant Front Office Manager
by A verified traveler
Posted 30 Jan 2024 on Hotels
Comment from Hotel Management
7 Feb 2024 by Thai, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Phuthai Rattanabut (Thai) Mr.Assistant Front Office Manager
