Ratings based on 989 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
Nice property but under renovation
Comment from Hotel Management
12 Jun 2024 by Owner, Hotel Management
Thank you very much for your positive feedback! We hope to serve you again in the future.
by A verified traveler
Posted 10 Jun 2024
Absolutely wonderful experience! Stayed in a newly renovated room - huge, clean, comfortable! Everything is nicely thought through. Beds are great, shower is superb, views are spectacular and breakfast is very-very nice! Would be happy to stay there again!!
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
11 Jun 2024 by Owner, Hotel Management
Amrita, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.
by A verified traveler
Posted 6 Jun 2024
Lovely stay
Comment from Hotel Management
6 Jun 2024 by Owner, Hotel Management
Thank you very much for your positive feedback! We hope to serve you again in the future.
by A verified traveler from Rancho Mission Viejo
Posted 3 Jun 2024
Overall a good location. Had to work around construction but it was still not a big concern. Stayed there with my family including kids and a dog.
Comment from Hotel Management
4 Jun 2024 by Owner, Hotel Management
Thank you very much for your positive feedback! We hope to serve you again in the future.
by A verified traveler
Posted 30 May 2024
Would have appreciated to know the hotel was under renovation before we got there.
Comment from Hotel Management
31 May 2024 by Owner, Hotel Management
Christina, thank you very much for your feedback! We hope to serve you again in the future.
by A verified traveler
Posted 30 May 2024
When we booked the hotel, we were not told about the renovation, limited access and about the noise. Yet, they charged me full price - horrible to say the least
Comment from Hotel Management
31 May 2024 by Owner, Hotel Management
Thank you for your feedback, Cesar. As you noticed, we are currently undergoing a renovation. We strive to maintain an updated and functional space. This sometimes requires essential renovations in our guest areas. Please feel free to reach out to the hotel directly if you would like to discuss this issue further. We hope you will consider staying with us once our updates are complete.
by A verified traveler
Posted 20 May 2024
Construction was not a nice surprise. Breakfast was below average. Room was very clean and nicely updated. Staff friendly and helpful. Good location.
Comment from Hotel Management
21 May 2024 by Owner, Hotel Management
Steven, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!
by A verified traveler
Posted 20 May 2024
We were unaware that the Hotel is under construction and front lobby and hallway were taped off. The reception gal said they could only notify people booking direct. That being said I would have chosen another hotel. We had to enter registration from the side door and the drive all the way around to other side door to enter property. A bit of walking to get around. They were working on floor two doors down from our room so it was very loud and inconvenient to schlep our belongings around. Much of bottom floor is construction zone. Bed was hard and walls are thin. Very noisy and difficult to sleep when you can hear everything above and next to you. The breakfast area was very warm and plastic on floor. This was my second stay and I will not be back.
Comment from Hotel Management
21 May 2024 by Owner, Hotel Management
Thank you for your feedback, Nancy. As you noticed, we are currently undergoing a renovation. We strive to maintain an updated and functional space. This sometimes requires essential renovations in our guest areas. Please feel free to reach out to the hotel directly if you would like to discuss this issue further. We hope you will consider staying with us once our updates are complete.
by A verified traveler
Posted 20 May 2024
Very difficult to access from FWY; limited parking: At the time of making the reservation, would have been courteous to advice us of the Welcome Lobby was under major renovation!!
Comment from Hotel Management
20 May 2024 by Owner, Hotel Management
Thank you for your feedback, Patrick. As you noticed, we are currently undergoing a renovation. We strive to maintain an updated and functional space. This sometimes requires essential renovations in our guest areas. Please feel free to reach out to the hotel directly if you would like to discuss this issue further. We hope you will consider staying with us once our updates are complete.
