Ratings based on 996 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Construction was not a nice surprise. Breakfast was below average. Room was very clean and nicely updated. Staff friendly and helpful. Good location.
by A verified traveler
Posted 20 May 2024
We were unaware that the Hotel is under construction and front lobby and hallway were taped off. The reception gal said they could only notify people booking direct. That being said I would have chosen another hotel. We had to enter registration from the side door and the drive all the way around to other side door to enter property. A bit of walking to get around. They were working on floor two doors down from our room so it was very loud and inconvenient to schlep our belongings around. Much of bottom floor is construction zone. Bed was hard and walls are thin. Very noisy and difficult to sleep when you can hear everything above and next to you. The breakfast area was very warm and plastic on floor. This was my second stay and I will not be back.
by A verified traveler
Posted 20 May 2024
Very difficult to access from FWY; limited parking: At the time of making the reservation, would have been courteous to advice us of the Welcome Lobby was under major renovation!!
Comment from Hotel Management
20 May 2024 by Owner, Hotel Management
Thank you for your feedback, Patrick. As you noticed, we are currently undergoing a renovation. We strive to maintain an updated and functional space. This sometimes requires essential renovations in our guest areas. Please feel free to reach out to the hotel directly if you would like to discuss this issue further. We hope you will consider staying with us once our updates are complete.
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
13 May 2024 by Owner, Hotel Management
Thank you for taking the time to review us, Silva. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.
by A verified traveler
Posted 2 May 2024
The only issue i had was that the property is in the middle of renovation and wish that had been stated before hand.
Comment from Hotel Management
6 May 2024 by Owner, Hotel Management
Trino, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.
by A verified traveler
Posted 1 May 2024
It was under total reconstruction, could not find check-in to begin with. Had to go through Laundry to get to back elevator going to room. And it was very difficult to maneuver through halls with luggage cart. Many trip hazards.
Comment from Hotel Management
2 May 2024 by Owner, Hotel Management
Thank you for your feedback, Patti. As you noticed, we are currently undergoing a renovation. We strive to maintain an updated and functional space. This sometimes requires essential renovations in our guest areas. Please feel free to reach out to the hotel directly if you would like to discuss this issue further. We hope you will consider staying with us once our updates are complete.
by A verified traveler
Posted 25 Apr 2024
Property Was under construction they failed to notify us so we can make reservations at another hotel
Comment from Hotel Management
26 Apr 2024 by Hampton Inn, Paso Robles, Hotel Management
Hello, We try to notify everyone a week before arrival, if there is a email on file. We apologize for the inconvenience. Are rooms are renovated and we still offer free breakfast. We hope you come back a visit when we are finished with our renovation.
by A verified traveler
Posted 20 Apr 2024
This place is under renovation (a major one) and we did not know until we arrived.
There is no information in the website as you make the reservation. Only after the reservation is done you will get a message about the renovation. It does not explain the extended of the work being done.
Breakfast was not available when we checked out. And breakfast was one of the reasons we chided this hotel. Very disappointing.
Comment from Hotel Management
22 Apr 2024 by Owner, Hotel Management
Thank you for your feedback, Monica. As you noticed, we are currently undergoing a renovation. We strive to maintain an updated and functional space. This sometimes requires essential renovations in our guest areas. Please feel free to reach out to the hotel directly if you would like to discuss this issue further. We hope you will consider staying with us once our updates are complete.
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
6 May 2024 by Owner, Hotel Management
Maggie, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!
by A verified traveler
Posted 11 Apr 2024
Comment from Hotel Management
6 May 2024 by Owner, Hotel Management
Yan, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!
