Ratings based on 955 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
Buffet (brunch) and the Spiral Dinner Buffet were excellent!
by A verified traveler
Posted 19 May 2024
The property at one time or another was operating i-2 elevators out of a total of 6. The property is closing at the end of June for remodeling/possible sale. As a result the staff wasn't motivated to properly accommodate guests. Just wish Expedia knew about the situation in advance
Comment from Hotel Management
21 May 2024 by Nina Noveno, Guest Experience Manager, Hotel Management
Dear Earl, Thank you for sharing your feedback regarding your recent stay. Rest assured that we take measures to address these issues, ensuring a better experience for our guests. Your comments about staff motivation are duly noted, and we will address this internally. We appreciate your understanding and hope to welcome you back in the future. Kind regards,
by A verified traveler
Posted 7 May 2024
It’s disappointing that the pool closes at 7pm on a very hot weather. It should at least be extended until 9pm to utilise the pool bar as well.
Comment from Hotel Management
9 May 2024 by Nina Noveno, Guest Experience Manager, Hotel Management
Dear Rommel,Thank you for your feedback regarding your recent stay with us. Your input is valuable to us and will be shared with the relevant team for consideration. We aim to provide a comfortable and enjoyable stay for all our guests and will take your comments into account for future improvements. Kind regards,
by A verified traveler
Posted 7 May 2024
The best hotel in Manila yet tThd greeters,beauthe most affordable. Thank you so much for making it accessible to the middle class. No wonder there are a stream of guests continuing all hours of the day. The greeters beautiful in their splendor Filipina dresses make guests feel at home. Two places, a restaurant brimming with a cornucopia the most scrumptious Philippine delicacies, band strategically situated Ina magnificent circular stairway playing soft and easy-listening music was add a Deja Vu to the local Filipino guests. A snack place provided a familiar place for those who favor light c snacks .Thanks for a most wonderful place. benmanzano@gmail.com, photographer, writer, freelance reporter.
by A verified traveler from San Antonio
Posted 3 May 2024
For an older Plaza this place is a work of aet, great stadf and best room service memu in Manilla
by A verified traveler
Posted 2 May 2024
Friendly staff and quiet accomodation. The building is a bit old but very clean. But the main reason im coming back is that, Sofitel takes extra steps to help stray furry friends who need help. They provide a second chance for street felines to be rescue and adopted. This hotel is truly commendable.
by A verified traveler
Posted 2 May 2024
by A verified traveler
Posted 2 May 2024
Everything is good and excellent. No complains
by A verified traveler
Posted 1 May 2024
Elevator so slow, we waited 15 minutes to be able to ride. Lights in the room so dim and the furnitures kind old
by A verified traveler
Posted 1 May 2024
The decor and rooms are not well maintained. The elevator takes FOREVER. Not close to a 5 star hotel
Comment from Hotel Management
2 May 2024 by Nina Noveno, Guest Experience Manager, Hotel Management
Dear Marlon, Thank you for sharing your feedback. Rest assured that we have measures in place to address these issues and we are constantly working to improve efficiency. We appreciate your comments as they help us enhance our services.Kind regards,
