Ratings based on 945 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Apr 2024
The staff are very polite and friendly. The unit is neat and clean. I will stay here again next time I will visit the Philippines.
by A verified traveler
Posted 27 Apr 2024
hotels looks very old compared to the hotels in city of dreams. They ask for 5000 pesos a night for deposit. Way too much. Will never stay in this hotel again and will not recommend hotel to any of my friends
Comment from Hotel Management
29 Apr 2024 by Nina Noveno, Guest Experience Manager, Hotel Management
Dear Vivian, Thank you for taking the time to share your feedback. We appreciate your comments and rest assured that we are continuously working on refurbishing our rooms to provide a better experience for our guests. We ensure you that the deposit amount we required are in line with industry standards. We hope to have the opportunity to welcome you back in the future. Kind regards,
by A verified traveler
Posted 23 Apr 2024
Sofitel was amazing. So many things to do just within the hotel. Will definitely be coming back.
Comment from Hotel Management
24 Apr 2024 by Dey Medina, Quality Officer, Hotel Management
Dear Victoria,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer
by A verified traveler
Posted 23 Apr 2024
Place is very accessible and a lot space to walk around. Plenty of eating options very nice swimming pool. Overlooking Manila de Bay. However place a bit old and lack of modern ref and coffee maker.
Comment from Hotel Management
24 Apr 2024 by Dey Medina, Quality Officer, Hotel Management
Dear Ireneo,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer
by A verified traveler
Posted 22 Apr 2024
What else can I say about Sofitel except 'awesome!'. Sofitel is a 5-star hotel in the Philippines capital, and is second to none in the city. From the national-dressed greeters/customer assistants to the unparalleled selection of foods in their 'Spiral' banquet hall, guests rightly feel like royalty upon first entry into this marvelous hotel!
Comment from Hotel Management
24 Apr 2024 by Dey Medina, Quality Officer, Hotel Management
Dear Thomas Charles,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer
by A verified traveler
Posted 21 Apr 2024
Love the place the pool too
Comment from Hotel Management
22 Apr 2024 by Dey Medina, Quality Officer, Hotel Management
Dear May,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer
by A verified traveler
Posted 21 Apr 2024
Very nice lobby but needed more lightings it’s to dark
Comment from Hotel Management
22 Apr 2024 by Dey Medina, Quality Officer, Hotel Management
Dear Celda,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Dey MedinaQuality Officer
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Dey Medina, Quality Officer, Hotel Management
Dear RIGO,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer
by A verified traveler
Posted 20 Apr 2024
We stayed for 4 days and 3 nights before flying back to our home country, the hotel resort is big although old. the room we got smelt muggy. hotel is close to Mall of Asia and they provide free shuttle service which was convenient for us. the restaurants are pretty pricey but we were able to order thru grab. we had breakfast buffet and also availed the promotional rate for dinner. staff are friendly. overall ambiance is great.
Comment from Hotel Management
22 Apr 2024 by Dey Medina, Quality Officer, Hotel Management
Dear Sheree Ann,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Dey MedinaQuality Officer
by A verified traveler
Posted 18 Apr 2024
Stayed in this hotel several times and for some reason there’s always something even during my previous stays. I remember getting the same spot “roof view” than POOL VIEW! They really should clear that description it is very misleading!!
Again this time, same thing again, booked pool view then I got the same roof view LoL
Not only that, I was very disappointed that the room 867 with a “pool view” was only facing the roof of the building but also stinked like mold! As if the room wasn’t touched in weeks!!
It is not healthy sleeping in a mold-smelly room!! Mold is bad for one’s health!
I had to open the windows just to eliminate the smell. I checked in very late around 10pm so I didn’t have the energy to even bother asking to change rooms! I was exhausted and I just wanted to sleep.
They said they upgraded me but I would’ve probably prefered whatever my original room rather than 867. The staffs in this hotel are their gem!
Comment from Hotel Management
18 Apr 2024 by Dey Medina, Quality Officer, Hotel Management
Dear Lyka,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Dey MedinaQuality Officer
