Ratings based on 916 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 May 2024
good customer service,staff great
by A verified traveler
Posted 2 May 2024
Very near to the airport and it’s walking distance to other hotels/shops.
by A verified traveler
Posted 2 May 2024
Excellent hotel and staff. Definitely the place to stay, if you're needing to be near the airport.
by A verified traveler
Posted 2 May 2024
Friendly and good customer service.
by A verified traveler from Crawley
Posted 1 May 2024
We stayed at the beginning and the end of our trip to the Philippines. The first stay was good, and encouraged us to stay again, the second time we stayed was nonsense. My partner was overcharged for an early check-in, beyond what I had originally agreed with the property. When I came to check in a few hours later, I asked to check in and gave my ID, and Reception staff kindly asked how they could help me. (Perhaps a key to my room, which was prepaid?). I was left by myself to find my room, no instructions were given to floor or lifts, no wifi information was provided. I had to ask a porter to help me with my luggage, is this not a standard service for guests when the porters are available? We asked for 2 meals from room service, but only 1 set of cutlery was provided. I asked for a bucket of ice, this never came. When we tried to check out for our flight, the reception was busy, but there didn't appear to be a way to express checkout. There are 3 vacant stations for reception staff with only 3 of 6 operating, can I ask why that is? The guests were too hot in reception, myself included, and I stood there sweating, I noticed other guests were fanning thenselves. I waited 15 minutes to check out before progressing once in the line before giving up and throwing my key on the desk. My car is waiting for me, and I have a flight to catch, what nonsense, and disappointing service from the Savoy, Manila.
by A verified traveler
Posted 1 May 2024
by A verified traveler
Posted 30 Apr 2024
All good Great Position
by A verified traveler
Posted 30 Apr 2024
Was good but had small and inconvenient bathroom
by A verified traveler
Posted 28 Apr 2024
I was just there 1 night, but hotel excellent, bedroom very clean, comfortable and modern. Swimming looked great but didn’t get chance to use. Options of eating in restaurant or bar snack. I had bar snack which was extremely good. Bar service extremely good. The only criticism I would have is on arrival to check in - the queue was very sizeable and it took around 30 minutes to check in. Not ideal after a 17 hr flight
by A verified traveler
Posted 28 Apr 2024
Live it love it live, even has sitting areas on multiple floors. Awesome place
