Ratings based on 239 Verified Reviews
4.2 Room cleanliness
3.8 Service & staff
3.8 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Coquitlam
Posted 27 Apr 2024
We had an issue with our check in. Nobody was at the front desk but we got our check in instruction by an email when we left the property. We tried to call the number but they told us that we didn’t have any reservation and we should call expedia to cancel this reservation. Our cellular service didn’t work in that country so we had very hard time to contact Expedia and cancel our reservation. We have to work on this now
Comment from Hotel Management
29 Apr 2024 by General Manager, Hotel Management
Dear Michael,Thank you for the time taken to share your feedback with us.We are disheartened to learn that your experience with the check-in process did not meet your expectations. Our goal is to provide clear and timely instructions for all our guests, and we are looking into ways to ensure that our communication is as seamless as possible.We strive to offer prompt and courteous service and we regret that we did not deliver on this occasion. Regarding the cellular service, we understand how critical connectivity is, especially when facing reservation challenges. Though this is beyond our control, we empathize with the frustration it may have caused.We remain at your service for any future assistance and hope to have the chance to better serve you.Warm regards,Pierre & Vacances Pas de La Casa Princesa, General Manager
by A verified traveler
Andorra stay
Posted 15 Feb 2024 on HotelsThe property was basic but clean.
Location is not ideal if you do not have your own transportation.
The sofa bed was very uncomfortable.
Comment from Hotel Management
18 Feb 2024 by Axel Lewin, General Manager, Hotel Management
Dear Guest,Thank you for this review about your stay with us at Pierre & Vacances Empuriabrava Marina.We're pleased to hear that you found our property clean, as we strive to maintain high standards of cleanliness for our guests. On the other hand, we're sorry to hear that you found the sofa bed uncomfortable. We appreciate your feedback and will look into how we can improve the comfort of our accommodations.We hope to have the pleasure of welcoming you back in the future.Best regards,Axel Lewin, General Manager
by A verified traveler
it's quiet
Posted 11 Jan 2024 on HotelsDecent family room if you are used to ski resort sizes. Only seats with a back was sofa bed otherwise just a couple of benches, shame as outside terrace became a storage area rather than place to sit. However one deosn't expect much from ski resorts. At least it was quite which makes a change for Andorran lodgings
Comment from Hotel Management
16 Jan 2024 by Axel Lewin, General Manager, Hotel Management
Dear David, Thank you for this review about your pleasant stay with us at Pierre & Vacances Pas De La Casa Princesa.We're delighted to hear that you enjoyed the peace and quiet during your stay, as we strive to provide a serene environment for our guests. We appreciate your feedback regarding the seating arrangements and the use of the outdoor terrace. Indeed, the terraces do not have any furniture because of the weather conditions. While our rooms are designed to maximize space and comfort within the typical ski resort dimensions, we will certainly consider your comments as we continuously look for ways to enhance our guest experience.The entire team hope that we may have the pleasure of seeing you again in the future.Kind regards,Axel Lewin, General Manager
by A verified traveler
Posted 3 Mar 2023
The property was very clean and well maintained. Very limited amenities and a long walk down/up steep hills, not advisable in ski gear or with bags.
Comment from Hotel Management
12 Mar 2023 by Axel Lewin, General Manager, Hotel Management
Dear Simon,Thank you for this review about your pleasant stay with us at Pierre & Vacances Pas De La Casa Princesa.Thank you for highlighting our high standards and our maintenance; we believe this is a top priority for our guests. We strive to provide the amenities best suited to our guests' expectations, however, we are open to any suggestions you may have on how this could be improved.We are sorry you felt our location was not ideal. The town center, shops and restaurants are located 500m from the apartments and the Grandvalira ski resort can be accessed directly from the building.Our team are also on hand with advice and suggestions on how to reach public transportation.The entire team hope that we may have the pleasure of seeing you again in the future.Kind regards,Axel Lewin, General Manager
by A verified traveler
Posted 28 Jan 2023
Comment from Hotel Management
7 Mar 2023 by Axel Lewin, General Manager, Hotel Management
Dear Mark,Thank you for sharing your opinion after your recent stay at Pierre & Vacances Pas De La Casa Princesa.While we are pleased that our location was ideal for you, we are sorry that not everything was entirely to your expectations. Please rest assured that we have noted your feedback, and will be considering this for any future improvements.We hope that you will give us the opportunity to provide you with a more enjoyable experience in the future.Kind regards,Axel Lewin, General Manager
by A verified traveler
Posted 5 Jan 2023 on Hotels
Comment from Hotel Management
7 Jan 2023 by Pablo Lema, General Manager, Hotel Management
Dear Hanna,Thank you for this feedback about your recent stay at Pierre & Vacances Pas De La Casa Princesa.We are pleased to know that you had a good stay with us.We hope to welcome you back for a return visit.Best regards,Pablo Lema, General Manager
by A verified traveler
Posted 22 Nov 2022 on Hotels
Comment from Hotel Management
24 Nov 2022 by Pablo Lema, General Manager, Hotel Management
Dear Federico,Thank you for rating your recent stay.We are glad that this was to your satisfaction.However, we would love to know what would have made your stay a perfect one.We hope to welcome you back for a return visit. Best regards,Pablo Lema, General Manager
by A verified traveler
Good value
Posted 12 Oct 2021 on HotelsThe apartment was cozy, the bed was ok. Excellent value.
Comment from Hotel Management
14 Oct 2021 by Recepcion, Hotel Management
Dear Poppy, We are glad to hear that you enjoyed your stay at Apartamentos Princesa and thank you for sending us your rating and comments. We look forward to welcoming you back very soon.
Kind regards from all the P&V Princesa Pas de la Casa team.
by A verified traveler
Great flat for the slopes.
Posted 22 Feb 2020 on HotelsGreat place if you are skiing. 1 bedroom flat, with fully working kitchen and sofa bed in living area.
We were a couple with 1 teenager. Perfect size. Would be good for 2 couples also.
Ski in and out
Comment from Hotel Management
24 Feb 2020 by Recepción P&V Princesa Pas de la Casa., Hotel Management
Good evening Robert
We thank you for your positive assessment of our complex.
We are happy to know that you have enjoyed your stay in our apartments as well as our facilities.
We hope to welcome you again some other time,
Kind Regards from the whole time of P&V Princesa.
by A verified traveler
Posted 3 Jan 2020 on Hotels
Great value for money, nice and compact apartments with everything you need. Everyone enjoyed the ski in/out facility.
Comment from Hotel Management
4 Jan 2020 by P&V Princesa Pas de la Casa, Hotel Management
Good morning Steven
First of all thank you for your trust in our apartments,
We thank you for your positive assessment of our complex.
We are glad to know that you have enjoyed your stay with us.
We look forward to welcoming you again on another occasion,
Kind Regards from P&V Princesa.
