Ratings based on 53 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Aventura
Posted 25 Feb 2024
The apartment was comfortable, however a little dark. Close to everything, including ski rentals and the slopes. The parking is terrible, so tiny and hard to park in; even with a small car, it took us half an hour to get it parked and then to take it out.
The staff was very friendly and helpful.
I would stay again.
Comment from Hotel Management
4 Mar 2024 by Axel Lewin, General Manager, Hotel Management
Dear Maricela,Thank you for taking the time to share your review about your recent stay at Pierre & Vacances Andorra Alaska.We're delighted to hear that you found the apartment comfortable and appreciated its proximity to the ski rentals and slopes, as well as the helpfulness of our staff. We understand that the parking situation posed a challenge and appreciate your patience in navigating our compact and secure parking area. We are always striving to provide the best possible service and amenities, including our convenient parking on site, despite the spatial limitations imposed by our prime location.We hope you will give us another chance to provide you with a better experience in the future. Kind regards,Axel Lewin, General Manager
by A verified traveler from surfside
Posted 27 Dec 2022
Close to ski path in pass de la casa!! Very polite service at reception
Comment from Hotel Management
31 Dec 2022 by Carlos Gonzalez, General Manager, Hotel Management
It is a pleasure to know that everything was to your satisfaction during your stay.Thank you for your kind words about our team members; we are delighted that you received a courteous service.We look forward to welcoming you back. Best regards,Carlos Gonzalez, General Manager
by A verified traveler
Posted 24 Dec 2021 on Hotels
by A verified traveler
Posted 7 Jan 2020 on Hotels
A good quality hotel that is very close to restaurants and slopes (3 - 4-minute walk). The staff is very friendly and the Spa was very good. However, cleanliness could be improved. Also, if you plan to park the hotel, be advised you will need to fit their car into an elevator and park two floors underground. The space is very tight and our Peugeot 3008 fit barely (mirrors were touching both sides of the elevator with one of them closed). Not advised for large cars.
Comment from Hotel Management
7 Jan 2020 by Apart Hotel Alaska, Hotel Management
Dear guest,
Thank you very much for taking your time and share your thoughts about your last holidays at Hotel Alaska by Pierre & Vacances.
We are sorry to hear we fell short in some aspects during your stay. Nevertheless, we are happy to know that beside these negative aspects, you had a great time in Pas de la Casa.
We will be pleased to welcome you again in the near future.
Reception Department
Apart Hotel Alaska
by A verified traveler
Perfect stay
Posted 6 Feb 2019 on HotelsVery impressed with this hotel, great location, brilliant rooms, helpful staff. I never leave reviews but felt obliged on this occasion.
by A verified traveler
Bad service and wifi connection
Posted 4 Mar 2018 on HotelsBad service, terrible wifi connection
Recommended
for Everyoneby A verified traveler from GB
Good location
Posted 15 Mar 2017Good location to ski lifts and shops.
Clean and Parking available.
Staff nice.
Expedia booking differed from hotel booking. x2 double beds booked via Expidia.
On arrival hotel could only offer x2 single beds in a relatively small room. Hotel said Expedia to blame.
However had a nice stay.
by A verified traveler
Posted 13 Dec 2023
Está todos bien menos aparcamiento y ruido
Comment from Hotel Management
23 Dec 2023 by Axel Lewin, General Manager, Hotel Management
Estimado Alex,Nos gustaría darle las gracias por alojarse en nuestros apartamentos Pierre & Vacances Andorra Alaska y por trasladarnos su feedback.Nos complace saber que la limpieza y las comodidades de nuestro establecimiento fueron de su agrado y que la condición general del hotel cumplió con sus expectativas. Lamentamos que haya experimentado inconvenientes con el aparcamiento y el ruido. Aunque nuestro aparcamiento cuenta con espacio limitado y está sujeto a disponibilidad, siempre estamos dispuestos a asistir a nuestros huéspedes con alternativas. En cuanto al ruido, nos esforzamos por garantizar un ambiente tranquilo y trabajamos continuamente para mejorar la experiencia de todos nuestros visitantes.Será muy grato poder recibirle nuevamente. Un cordial saludo,Axel Lewin, General Manager
by A verified traveler
Posted 19 Nov 2023 on Hotels
Comment from Hotel Management
7 Dec 2023 by Axel Lewin, General Manager, Hotel Management
Cher Serge,Merci pour cet excellent retour suite à votre séjour au Pierre & Vacances Andorra Alaska.C'est une joie de constater que votre séjour s'est bien déroulé.Ce serait un plaisir de vous recevoir de nouveau pour un séjour tout aussi réussi. Bien à vous,Axel Lewin, General Manager
by A verified traveler
Posted 4 Nov 2023 on Hotels
A part la restauration(cuisiniers et serveur au top) tout est a revoir.
Comment from Hotel Management
7 Nov 2023 by Axel Lewin, General Manager, Hotel Management
Cher Patrick,Nous vous remercions d'avoir pris le soin de rédiger cet avis suite à votre séjour au Pierre & Vacances Andorra Alaska.Nous sommes ravis de lire que vous avez apprécié la restauration et le travail de nos cuisiniers et serveurs. Ils sont en effet dévoués à offrir un service de qualité à nos clients. Cependant, nous sommes désolés si certains aspects de votre séjour n'ont pas été à la hauteur de vos attentes.Nous prenons en compte vos commentaires et travaillons constamment à améliorer nos services et installations pour offrir une expérience agréable à tous nos clients. Votre satisfaction est notre priorité et nous espérons avoir l'occasion de vous accueillir à nouveau pour vous montrer les améliorations apportées.Nous espérons avoir l'occasion de vous accueillir à nouveau prochainement.Bien à vous,Axel Lewin, General Manager
